Free Bridge Auto Sales, Inc.

My car recently broke down and I needed a car asap. My credit is bad and I didn't have the money to buy a car outright. I went to several dealerships. I went to free bridge auto sales and was very surprised. They were very respectful and helpful in making sure I got the car I wanted and needed. I bought a [redacted] Van. I am very happy with my choice. It runs like a champ. It is exactly what I needed. Thanks guys.....

Review: I was hesitant to buy a car from this dealership in the first place but when the chips fall and our need to have some transportation, you turn to the worst (WORST) dealership to ever be in business. I have found old fast food bags, lipstick, mail...all from the previous over. They didn't even have the courtesy to clean it before seetting me in it for a drive. My radio is broke, the back seat has a tear in it, the sunroof is about to pop off its tracks, the oil was so black from not being changed, it could have very well been months odd but I was told "It was changed in December"I beg you, STAY away.Desired Settlement: I would like to get my $1,000 down payment and turn the car into something that you'll hopefully fix (doubtful you will). I will never bother them again and tomorrow is 29 day since I bought that car, I made a mistake and I could use the headache to figure out someway around it and getting my money back..FREEBRIDGE AUTO SUCKS

Business

Response:

To whom it may concem; This is Free Bridge Auto Sales response to [redacted]'s complaint filed with the Revdex.com. Mr. [redacted] stated that he found personal belongings and old food bags .from the previous owner in the vehicle. When he came in to purchase the vehicle it was around 5 o'clock .By the time that he chose the car he wanted, the detail department had already closed at 5:30 pm. The vehicle he bought had recently come through our shop for reconditioning and had not made it to the detail department. Mr. [redacted] was offered to bring the car back for a detail at no cost to him, yet he ever did. He also states that the radio was broke. At the time of purchase the radio was working with no problems and was demonstrated by [redacted] (the Sales Rep.) along with all of the other vehicles features. As his complaint states he called the dealership two days after purchase, at which time his conversation with the sales manager was about returning the car. When he was asked for his reason why he then told the sales manager because his father had just given him a car and he no longer needed this one. At that time he was told that there war;n 't a return policy. He then stated that the vehicle had a few problems which were another reason for him wanting to return the car. One issue wa.r; that the oil looked as if it had never been change. which is false. If necessary we could provide a receipt for oil and filter use in the service, along with a sign statement for the tech that preformed the service. Another issue was the sunroof was of track. Again we assured him we would fi:x. this problem at no cost to him. However, he never stated that the radio had stopped working, had he done so, we would have stated we would fix that problem also at no cost to him. Upon setting him an appointment he was unsure which day he was off from work so to accommodate him we set him up with two appointments. One for March 11th ,(that he didn't show for, nor afford us a call saying he wouldn't be able to make it), and another for March 17th.We sell used cars, and because of that we don't mind standing behind them in the event that a problem arises the first week or two after the purchase. Although we recondition all of our cars that doesn't mean that a problem won't show up after we service them. He.nee, why we don't charge for repairs shortly after the purchase. It is our belief that this is a case of buyers remorse. And on top of our attempt to help rectify the problems, he is now in default on his contract and is now subject to repossession. If there are any questions please feel free to contact us between 9-6 Monday thru Friday

Consumer

Response:

BetterBusiness Bureau:I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve mycomplaint. For your reference, details of the offer I reviewed appearbelow.The vehicle was never offered to be cleaned at "no cost" to me and inregards to the radio and sunroof being broken those were brought up on the 8th day after purchase. I mentioned those to ** my salesperson, who quickly passed me along to the owner/manager of Free Bridge because he just did not want to deal with my problems and me. It was obvious he had made his commission and he wanted nothing further to do with the situation. ** did not demonstrate anything inside the vehicle; he did not even lift up the hood to show me what was underneath. The oil issue that was stated in my original complaint is valid and I have photo proof of how black the oil was when I checked it before calling to tell them about it. I was told the oil was changed in December 2014 and I find it hard to believe that a car that was purchased on February 12, 2015 would have black oil if it was just changed 2 months prior. Also, the coolant reservoir was 100% empty when I purchased the vehicle and that was not discovered until the 8th day when the car was checked out. The owner told me a lie saying, "All of the coolant drains into the radiator and then refills into the coolant reserve" and expected me to believe that. No appointment was set for me on March 11th, I was given a name and a number to call and set my own appointment to which I did and I have an appointment for tomorrow March 17, 2015 at 7:30am. The fact that they are stating they set an appointment forme and I simply did not show is a complete and out right lie and I find it ironic how the "set appointment' was 1 day before my 30 day warranty was to expire. If this was simply a case of "buyers remorse" I would have called or attempted to return the vehicle prior to 8 days after dealing with all of these issues. The default that was mentioned at the end of their response is very true and that is due to the loss of my job, if they wish to come get this car and "refurbish" it for someone else to deal with then I wish the new owner all the luck in the world. Regards,[redacted]

Review: I have had for 3 months and it has been in their shop many times for the check engine light being on for different reasons. I picked my car up from them yesterday and the check engine came back on like it has done many times and now they are telling me I would have to pay for it because all the other times they were doing me a favor by looking at it.Desired Settlement: I just want my car fixed correctly.

Business

Response:

The company called and stated this customer purchased her vehicle on September 4th. The warranty purchased with this vehicle was for 3 month/3,000 miles power train only. On September 9th the customer brought her vehicle back in because her rear window and her clock were not working. Even though this was not covered under warranty, since it had only been 5 days, they repaired both at no cost to the customer, this was done as a good will gesture and the customer signed off as such. October 8th, the customer brought the vehicle back in, the check engine light was on and they pulled the codes, this resulted in them having to replace the fuel pump and fuel filter, both also not covered under warranty, but as a good will gesture, again the customer signed off as such. November 5th, the customer brought her vehicle back in with a misfire, they replaced the plugs and wires and replaced the fuel gauge module, again at no cost to the customer and as a good will gesture that the customer signed off on. November 29th, the customer had the vehicle towed into the shop, it was a no start. The company fixed the vehicle once again, the customer also stated at that time that the door would not shut, they could not duplicate that problem. This repair was also done as a good will gesture, nothing that has been repaired has been covered under the warranty, and at this time the company will not be willing to make any more repairs without the customer taking some monetary responsibility. If the customer does not feel that they are helping her she can take it elsewhere to have it fixed, but if it is a warranty issue (which is set to run out shortly anyway, the customer has over 2,000 miles on the vehicle) the customer needs to bring it to the shop. At this time the company has given the customer more than $1000 worth of work for free, each time a different code is being pulled, so it is not a duplicate problem, and at this point no more good will gestures will be given.

I purchased a 05 [redacted] in February of 2014 and have already had to replace a coil pack and now have to replace the fuel pump. I can also send in a copy of the receipt from the coil pack recently purchased and will be able to once the fuel pump is purchased.