Revdex.com: Yes, after several weeks of unresponsiveness and after I was forced to file this complaint with the Revdex.com, Vitamix finally contacted me to honor their legally binding warranty coverageThanks for getting them to respond Regards, [redacted]
Vita-Mix Corporation (“Vitamix”) is responding to Ms [redacted] - [redacted] ’s complaint regarding the order status of her Vitamix machine Our customer service center supervisor contacted Ms [redacted] - [redacted] via phone on April 21, with an order status update The machine will ship out via UPS on April 21, and the customer will receive an additional three years added to her warranty We anticipate these actions will serve to resolve the matter Submitted by: [redacted] CFO and Treasurer 440-782-
Vita-Mix Corporation (“Vitamix”) is responding to Ms***’s complaint regarding her request to repair her Vitamix machine Our customer service center reps and manager placed several calls and emails to Ms [redacted] so that we could make arrangements for a no charge repair Though we were unable to speak with her during those attempts, Ms [redacted] did call us back on 2/13/2015, and a no charge repair order was successfully entered When last checked, the pre-paid UPS shipping label that we provided to Ms [redacted] so that she can return her Vitamix had not yet been utilized Once the Vitamix machine comes back to our Cleveland, OH repair facility, we will make sure the repair is completed and will follwith Ms [redacted] to ensure her satisfaction We anticipate these actions will serve to resolve the matter Submitted by: [redacted] * [redacted] , CPA
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
May 14, Vita-Mix Corporation Usher Road Olmsted Township, OH Response to Consumer Complaint No[redacted] Re: [redacted] [redacted] [redacted] [redacted] Vita-Mix Corporation (“Vitamix”) is responding to [redacted] ’s complaint regarding the repair of her Vitamix machine Our customer service center supervisor contacted [redacted] ’s via phone and email on May 12, 2015, advising that a new no-charge return shipping label was sent to her [redacted] ’s confirmed receipt of the repair label, which will be used to ship her machine back to Vitamix for repair and to be returned to her promptly We anticipate these actions will serve to resolve the matter Submitted by: [redacted] CFO and Treasurer 440- [redacted]
Vita-Mix Corporation (“Vitamix”) is responding to the complaint issued by Mr. [redacted] E. [redacted] regarding a Vitamix 5200s machine. Mr. [redacted] purchased a 5200s from C [redacted] on 12/9/2014. The customer contacted our Household Contact Center in Ohio on 12/10/2014 to report that the... machine he received had a black base, instead of a black base with a silver face plate. Given the nature of this concern, the call was immediately escalated to our Supervisory Team Lead. Team Lead apologized for Mr. [redacted] ’s poor experience, and offered to replace his machine with the correct C [redacted] machine, extend his warranty by three additional years free of charge, and offered a free set of Vitamix spatulas. The Vitamix Customer Service Team Lead spoke with Mr. [redacted] personally on 12/10, 12/12, 12/13 and 12/22/2014 in our attempt to ensure customer satisfaction. Mr. [redacted] has refused the replacement machine, warranty and spatula offer and has instead requested a completely free machine. This request for a free machine is, in our view, unreasonable. The customer’s experience was due to a mistake in a production and distribution item number which resulted in some boxes containing mismatched faceplates. There is no difference in the functionality or capabilities of the machine he received and the correct machine we offered to replace it with, other than the different color faceplates. Our Production team has been notified of this error and corrective action has been systemized. In our opinion, the solutions offered to the customer in response to the complaint filed by Mr. [redacted] are reasonable. We consider this matter closed. Submitted by: [redacted] W. [redacted] , [redacted] CFO and Treasurer 440-782-2401
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Vita-Mix
Corporation (“Vitamix”) reviewed and investigated the consumer's complaint regarding
the blender container. The customer complained that she did not
receive a timely response to her questionsOn December 16, 2014, a Vitamix
customer service supervisor contacted Ms***
personally via email to
resolve her concern, noting that email is Ms***’s preferred and requested
method of communication A full refund
of Ms***’s recently purchased container has been extended. There is no purchase record for Ms***’s
other containers; however Vitamix has offered to replace them at no cost The
email sent to Ms*** also provides full details surrounding the tiny black
flecks found in some containers, and the regulatory approval and third-party
testing results thereof
The
circumstances described in the complaint filed by Ms*** appear to have
been resolved
Submitted
by:*** ** *** ***
CFO
and Treasurer***
***
May 3,
Vita-Mix Corporation
Usher Road
Olmsted Township, OH
Response to Revdex.com Requests for more information
Re: ***
***
** *** ***
*** ** ***
Vita-Mix Corporation (“Vitamix”) is responding to Mr ***’s complaint regarding a $
restocking fee that he was charged Our customer service center supervisor
contacted Mr***
via email on 5/3/2015, advising Mr*** that he will be credited
back the $in the next to business days
We
anticipate these actions will serve to resolve the matter
Submitted
by:
*** ** *** ***
CFO
and Treasurer
440-782-
Vita-Mix Corporation (“Vitamix”) is responding to Ms
***’s complaint regarding the order status of her Vitamix machine. Our customer service center supervisor
contacted Ms*** via
phone on April 20, 2015, leaving a voicemail message with an order
status
update When Ms*** returned the
phone call she was advised that her order had shipped out April 20, via
UPS and would be delivered on 4/21/
We
anticipate these actions will serve to resolve the matter
Submitted
by:
*** ** *** ***
CFO
and Treasurer
***
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Morgan ***
December 27,
Vita-Mix Corporation
Usher Road
Olmsted Township, OH
Response to Revdex.com Complaint
Complaint ID# ***
Re: *** * ***
*** ** *** **
*** ** ***
Vita-Mix
Corporation
(“Vitamix”) reviewed and investigated the consumer's complaint regarding
the Vitamix blender. The customer complained about a problem
placing an order via the Vitamix website and the concern that the machine will
not be delivered by Dec24, 2014. On December 23, 2014, Vitamix placed his order
for overnight priority delivery so that the machine can be delivered to him by
December 24, 2014. A Vitamix customer
service agent will contact Mr. *** personally to provide him with a
tracking number. We are
not able to determine why Mr***’s original order was not successfully
completed on the Vitamix website.
However, to correct the situation, Vitamix entered the order directly
into the system in order to provide Mr*** with the Vitamix machine within
the timeline requested.
The
circumstances described in the complaint filed by Mr*** appear to have
been resolved
Submitted
by:
*** ** *** ***
CFO
and Treasurer***
***
April 13,
Vita-Mix Corporation
Usher Road
Olmsted Township, OH
Response to Revdex.com Requests for more information
Complaint ID# ***
Re: ***
***
*** *** ***
*** ** ***
Vita-Mix
Corporation (“Vitamix”) is responding to Mr***’s complaint regarding his
request to repair his Vitamix Pro machine.
Our customer service center supervisor contacted Mr*** via
phone on April 7, 2015, leaving a voicemail
message to resolve the issue. A customer
service agent then followed up in the evening with an email offering to s
a no charge repair service. An email
reply was received from Mr*** on April 10, 2015, and a pre-paid shipping
label was established so that Mr*** can return is machine to Vitamix free
of charge. Once the machine is received
back by Vitamix via the pre-paid shipping label provided, it will be repaired
and returned to Mr***. The
customer service supervisor also sent a follemail to Mr*** setting
expectations for the repair turnaround time of two weeks after his Vitamix unit
is received in-house at our Cleveland, OH repair facility. Once the Vitamix machine comes back, we will
make sure the repair is completed and will follwith Mr*** to ensure
his satisfaction
We
anticipate these actions will serve to resolve the matter
Submitted
by:
*** ** ***, CPA
CFO
and Treasurer
440-782- [email protected]
Revdex.com:
Thank-you to both of you for your help in this matterWhen getting my vitamix ready to ship I found a piece that was missing on the blenderWhen I put it back on I then tested it to make sure it workedIt is fineI appreciate all of the help and response from both companiesI'm sorry I am delayed getting this letter to youI have had some family issues to address and I greatly appreciate all you have doneThank-you!Sincerely,
*** ***
Vita-Mix Corporation (“Vitamix”) is
responding to [redacted]’s complaint regarding the shipping status of order
number [redacted]’s original order was placed as a web order on November
27, 2015 with standard delivery, which is quoted as being within 8-14...
business
days. The order number was [redacted]. On
December 7, 2015 [redacted] requested that order [redacted] be cancelled as he
placed a new order using a coupon code and expedited shipping on December 5,
2015. Vitamix quotes expedited shipping as being delivered within 3-5 business
days.The order was entered as a priority
order that was scheduled to ship on December 7, 2015 however due to high demand
there was no available inventory to fulfill the order. This order was built and
shipped with Fed Ex on December 12, 2015. The tracking number is [redacted].
It may take up to 48-business hours for the tracking number to be active and
viewable. A supervisor from Vitamix has reached out to [redacted] and advised him
of the delay and his Vitamix warranty has been extended due to the
inconvenience.We anticipate these actions will serve to resolve the
matter.Submitted by:[redacted]CFO and Treasurer440-782-2401[redacted]
Revdex.com:
Yes, after several weeks of unresponsiveness and after I was forced to file this complaint with the Revdex.com, Vitamix finally contacted me to honor their legally binding warranty coverage. Thanks for getting them to respond.
Regards,
[redacted]
Good morning Linda, I am writing to let you know I heard from Vitamix. They have mailed my order, and it is expected to be delivered today. Thank you very much for your assistance. Sincerely, [redacted]
Vita-Mix
Corporation (“Vitamix”) is responding to your request for further explanation
to Mr. [redacted]’s complaint. We have
provided Mr. [redacted] with a new Vitamix container (“cup”) and tamper. According to the UPS records, these items
were delivered to Mr. [redacted] on Wednesday...
December 3, 2014.
The
circumstances described in the complaint filed by Mr. [redacted] appear to
have been resolved.
Submitted
by:
[redacted]
CFO
and Treasurer[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Vita-Mix Corporation
(“Vitamix”) is responding to [redacted]’s review and Revdex.com complaint dated
December 3, 2015. Mrs. [redacted] contacted Vitamix
via email in June when we were experiencing higher than normal email volume as
a result of a system upgrade. Her most recent email dated December...
1, 2015 was
answered within 48-business hours. We have assured Mrs. [redacted] that we are
happy to honor her warranty and have created a service order on her behalf in
order to send in her Vitamix machine free of charge. We anticipate these actions
will resolve the matter.Submitted by:[redacted]CFO and Treasurer440-782-2401[redacted]
Revdex.com: Yes, after several weeks of unresponsiveness and after I was forced to file this complaint with the Revdex.com, Vitamix finally contacted me to honor their legally binding warranty coverageThanks for getting them to respond Regards, [redacted]
Vita-Mix Corporation (“Vitamix”) is responding to Ms [redacted] - [redacted] ’s complaint regarding the order status of her Vitamix machine Our customer service center supervisor contacted Ms [redacted] - [redacted] via phone on April 21, with an order status update The machine will ship out via UPS on April 21, and the customer will receive an additional three years added to her warranty We anticipate these actions will serve to resolve the matter Submitted by: [redacted] CFO and Treasurer 440-782-
Vita-Mix Corporation (“Vitamix”) is responding to Ms***’s complaint regarding her request to repair her Vitamix machine Our customer service center reps and manager placed several calls and emails to Ms [redacted] so that we could make arrangements for a no charge repair Though we were unable to speak with her during those attempts, Ms [redacted] did call us back on 2/13/2015, and a no charge repair order was successfully entered When last checked, the pre-paid UPS shipping label that we provided to Ms [redacted] so that she can return her Vitamix had not yet been utilized Once the Vitamix machine comes back to our Cleveland, OH repair facility, we will make sure the repair is completed and will follwith Ms [redacted] to ensure her satisfaction We anticipate these actions will serve to resolve the matter Submitted by: [redacted] * [redacted] , CPA
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
May 14, Vita-Mix Corporation Usher Road Olmsted Township, OH Response to Consumer Complaint No[redacted] Re: [redacted] [redacted] [redacted] [redacted] Vita-Mix Corporation (“Vitamix”) is responding to [redacted] ’s complaint regarding the repair of her Vitamix machine Our customer service center supervisor contacted [redacted] ’s via phone and email on May 12, 2015, advising that a new no-charge return shipping label was sent to her [redacted] ’s confirmed receipt of the repair label, which will be used to ship her machine back to Vitamix for repair and to be returned to her promptly We anticipate these actions will serve to resolve the matter Submitted by: [redacted] CFO and Treasurer 440- [redacted]
Vita-Mix Corporation (“Vitamix”) is responding to the complaint issued by Mr. [redacted] E. [redacted] regarding a Vitamix 5200s machine. Mr. [redacted] purchased a 5200s from C [redacted] on 12/9/2014. The customer contacted our Household Contact Center in Ohio on 12/10/2014 to report that the... machine he received had a black base, instead of a black base with a silver face plate. Given the nature of this concern, the call was immediately escalated to our Supervisory Team Lead. Team Lead apologized for Mr. [redacted] ’s poor experience, and offered to replace his machine with the correct C [redacted] machine, extend his warranty by three additional years free of charge, and offered a free set of Vitamix spatulas. The Vitamix Customer Service Team Lead spoke with Mr. [redacted] personally on 12/10, 12/12, 12/13 and 12/22/2014 in our attempt to ensure customer satisfaction. Mr. [redacted] has refused the replacement machine, warranty and spatula offer and has instead requested a completely free machine. This request for a free machine is, in our view, unreasonable. The customer’s experience was due to a mistake in a production and distribution item number which resulted in some boxes containing mismatched faceplates. There is no difference in the functionality or capabilities of the machine he received and the correct machine we offered to replace it with, other than the different color faceplates. Our Production team has been notified of this error and corrective action has been systemized. In our opinion, the solutions offered to the customer in response to the complaint filed by Mr. [redacted] are reasonable. We consider this matter closed. Submitted by: [redacted] W. [redacted] , [redacted] CFO and Treasurer 440-782-2401
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Vita-Mix
Corporation (“Vitamix”) reviewed and investigated the consumer's complaint regarding
the blender container. The customer complained that she did not
receive a timely response to her questionsOn December 16, 2014, a Vitamix
customer service supervisor contacted Ms***
personally via email to
resolve her concern, noting that email is Ms***’s preferred and requested
method of communication A full refund
of Ms***’s recently purchased container has been extended. There is no purchase record for Ms***’s
other containers; however Vitamix has offered to replace them at no cost The
email sent to Ms*** also provides full details surrounding the tiny black
flecks found in some containers, and the regulatory approval and third-party
testing results thereof
The
circumstances described in the complaint filed by Ms*** appear to have
been resolved
Submitted
by:*** ** *** ***
CFO
and Treasurer***
***
May 3,
Vita-Mix Corporation
Usher Road
Olmsted Township, OH
Response to Revdex.com Requests for more information
Re: ***
***
** *** ***
*** ** ***
Vita-Mix Corporation (“Vitamix”) is responding to Mr ***’s complaint regarding a $
restocking fee that he was charged Our customer service center supervisor
contacted Mr***
via email on 5/3/2015, advising Mr*** that he will be credited
back the $in the next to business days
We
anticipate these actions will serve to resolve the matter
Submitted
by:
*** ** *** ***
CFO
and Treasurer
440-782-
Vita-Mix Corporation (“Vitamix”) is responding to Ms
***’s complaint regarding the order status of her Vitamix machine. Our customer service center supervisor
contacted Ms*** via
phone on April 20, 2015, leaving a voicemail message with an order
status
update When Ms*** returned the
phone call she was advised that her order had shipped out April 20, via
UPS and would be delivered on 4/21/
We
anticipate these actions will serve to resolve the matter
Submitted
by:
*** ** *** ***
CFO
and Treasurer
***
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Morgan ***
December 27,
Vita-Mix Corporation
Usher Road
Olmsted Township, OH
Response to Revdex.com Complaint
Complaint ID# ***
Re: *** * ***
*** ** *** **
*** ** ***
Vita-Mix
Corporation
(“Vitamix”) reviewed and investigated the consumer's complaint regarding
the Vitamix blender. The customer complained about a problem
placing an order via the Vitamix website and the concern that the machine will
not be delivered by Dec24, 2014. On December 23, 2014, Vitamix placed his order
for overnight priority delivery so that the machine can be delivered to him by
December 24, 2014. A Vitamix customer
service agent will contact Mr. *** personally to provide him with a
tracking number. We are
not able to determine why Mr***’s original order was not successfully
completed on the Vitamix website.
However, to correct the situation, Vitamix entered the order directly
into the system in order to provide Mr*** with the Vitamix machine within
the timeline requested.
The
circumstances described in the complaint filed by Mr*** appear to have
been resolved
Submitted
by:
*** ** *** ***
CFO
and Treasurer***
***
April 13,
Vita-Mix Corporation
Usher Road
Olmsted Township, OH
Response to Revdex.com Requests for more information
Complaint ID# ***
Re: ***
***
*** *** ***
*** ** ***
Vita-Mix
Corporation (“Vitamix”) is responding to Mr***’s complaint regarding his
request to repair his Vitamix Pro machine.
Our customer service center supervisor contacted Mr*** via
phone on April 7, 2015, leaving a voicemail
message to resolve the issue. A customer
service agent then followed up in the evening with an email offering to s
a no charge repair service. An email
reply was received from Mr*** on April 10, 2015, and a pre-paid shipping
label was established so that Mr*** can return is machine to Vitamix free
of charge. Once the machine is received
back by Vitamix via the pre-paid shipping label provided, it will be repaired
and returned to Mr***. The
customer service supervisor also sent a follemail to Mr*** setting
expectations for the repair turnaround time of two weeks after his Vitamix unit
is received in-house at our Cleveland, OH repair facility. Once the Vitamix machine comes back, we will
make sure the repair is completed and will follwith Mr*** to ensure
his satisfaction
We
anticipate these actions will serve to resolve the matter
Submitted
by:
*** ** ***, CPA
CFO
and Treasurer
440-782-
[email protected]
Revdex.com:
Thank-you to both of you for your help in this matterWhen getting my vitamix ready to ship I found a piece that was missing on the blenderWhen I put it back on I then tested it to make sure it workedIt is fineI appreciate all of the help and response from both companiesI'm sorry I am delayed getting this letter to youI have had some family issues to address and I greatly appreciate all you have doneThank-you!Sincerely,
*** ***
Vita-Mix Corporation (“Vitamix”) is
responding to [redacted]’s complaint regarding the shipping status of order
number [redacted]’s original order was placed as a web order on November
27, 2015 with standard delivery, which is quoted as being within 8-14...
business
days. The order number was [redacted]. On
December 7, 2015 [redacted] requested that order [redacted] be cancelled as he
placed a new order using a coupon code and expedited shipping on December 5,
2015. Vitamix quotes expedited shipping as being delivered within 3-5 business
days.The order was entered as a priority
order that was scheduled to ship on December 7, 2015 however due to high demand
there was no available inventory to fulfill the order. This order was built and
shipped with Fed Ex on December 12, 2015. The tracking number is [redacted].
It may take up to 48-business hours for the tracking number to be active and
viewable. A supervisor from Vitamix has reached out to [redacted] and advised him
of the delay and his Vitamix warranty has been extended due to the
inconvenience.We anticipate these actions will serve to resolve the
matter.Submitted by:[redacted]CFO and Treasurer440-782-2401[redacted]
Revdex.com:
Yes, after several weeks of unresponsiveness and after I was forced to file this complaint with the Revdex.com, Vitamix finally contacted me to honor their legally binding warranty coverage. Thanks for getting them to respond.
Regards,
[redacted]
Good morning Linda, I am writing to let you know I heard from Vitamix. They have mailed my order, and it is expected to be delivered today. Thank you very much for your assistance. Sincerely, [redacted]
Vita-Mix
Corporation (“Vitamix”) is responding to your request for further explanation
to Mr. [redacted]’s complaint. We have
provided Mr. [redacted] with a new Vitamix container (“cup”) and tamper. According to the UPS records, these items
were delivered to Mr. [redacted] on Wednesday...
December 3, 2014.
The
circumstances described in the complaint filed by Mr. [redacted] appear to
have been resolved.
Submitted
by:
[redacted]
CFO
and Treasurer[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Vita-Mix Corporation
(“Vitamix”) is responding to [redacted]’s review and Revdex.com complaint dated
December 3, 2015. Mrs. [redacted] contacted Vitamix
via email in June when we were experiencing higher than normal email volume as
a result of a system upgrade. Her most recent email dated December...
1, 2015 was
answered within 48-business hours. We have assured Mrs. [redacted] that we are
happy to honor her warranty and have created a service order on her behalf in
order to send in her Vitamix machine free of charge. We anticipate these actions
will resolve the matter.Submitted by:[redacted]CFO and Treasurer440-782-2401[redacted]