Free Spirited Contractor, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meMy email address is ***.However, I will be watching for additional *** *** *** emails from additional spammers and will continue to pass them on to the Revdex.com and FTC as necessary
Thank you for your prompt replyRegards,
*** ***

My apologies if I am missing something, the order number you have received is not one of our order numbersWas the order with *** *** ***? Did you happen to receive an order number that started with a or possibly an email address or phone number it may be under?I would certainly love to resolve this complaint for you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
My missing canvases arrived todayThanks for your assistance!
Regards,
*** ***

Complaint: ***
I am rejecting this response because: This company simply says they unsubscribed meI want to know why they were illegally spamming me in the first place and then assurance that it will never happen againPer US can spam laws it is illegal to mass spam accounts using emails account they have been data mined or purchasedPermission must be explicitly given to allow marketingI am very diligent in fighting spam and go through great lengths to stop itTherefore I am 100% sure your company never had permission to spam meIf you're using 3rd party marketing companies to spam for you, then you could be liable for fines up to $16,per email even if they are illegally doing it on your behalfMost all spammers generically put out statements claiming the user oin which in most cases is a lie because they purchased emails lists.
Regards,
*** ***

Hi there!I am so sorry for the delay with your order! We had some equipment go down unexpectedly and we were behind on some ordersMy sincerest apologies for thisI reviewed the order and it looks like it shipped and arrived today! Let us know if there is anything else we can help you
with!Thank you

Please refer to our Terms of Sale in the link below.***Any additional questions regarding your rejection statement and initial complaint would need to be forwarded to us directly at the mailing address I've provided below. *** *** ***
*** *** ***
*** ***
*** ** ***

Good afternoon, *** *** completed an order with us on 10/15/at 1:PM CSTOrder# ***.*** *** ordered a 14"x11" canvas with 1.5" gallery wrap and mirrored bordersThe order totaled $We shipped the order via *** *** tracking
number *** and it was delivered on Friday, 10/27/at 11:AMHe contacted us via email on 10/30/at 10:AM to report being unhappy with the mirrored borders that was selected during the checkout process on our site. We offered to reprint using one of our solid colored borders option instead, but *** *** declinedWe then issued a refund in the full amount of the $he paid on 11/3/at 11:AM CST.*** **
*** ***

Good afternoon,I am sorry about all the emails! I have added you to our unsubscribe list, and hopefully all these emails stop as soon as we put in the work to stop them today.Please feel free to reach out to me with any questions or concerns you may have on this process and I will get back to you...

asap!Thank you,[redacted]

Complaint: [redacted]
I am rejecting this response because: This company still refuses to explain why they are violating US can spam laws and spamming my email account when I have not opted in to allow them to spam me. Additionally they have not agreed to never send me marketing info again. 
Regards,
[redacted]

Complaint: [redacted]
The order has since been replaced with order [redacted] and is due to deliver tomorrow.
Regards,
[redacted]

Greetings Ms. [redacted],So sorry about the confusion on your order!!! I do see a refund was submitted in the amount of $6.11 for you back on 11/30/2016 and I will get you that other $2 refunded back for you, not a problem.Again, sorry you had to go through all this trouble for $2 so please, if you...

want to order from us in the future, please get your canvases in a shopping cart and at that point, give us a call. That way we can check you out and get you the best promotion we have going.Thanks again, and have a good New Year!!

Hey there,I hope you are having a great day!I would love to help with this concern, however, I was not able to find any information for the customer.  I would like to get their email address so that I can make sure he's been removed from our marketing emails.  Once I have that I can...

confirm and or remove if need be and I can respond letting you know that I have taken care of that.Best,[redacted]
[redacted]

Hi [redacted], Thank you for reaching out to us. I cannot apologize enough for the mistake that we made with your order! I definitely understand how important your artwork is to you, and that this was a big error on our part sending it to the wrong location. I am also very sorry if anyone was...

insincere and didn't express concern with making this mistake. That is definitely not the way we usually handle things and I will be reviewing the calls and addressing that on my end!As for the order, we did set up a Fed Ex call tag to pick up the canvases however the customer that received them had already thrown them away. The customer no longer has them so no one will be using your canvases. I apologize that we couldn't get them back, but we will definitely make improvements so that this mistake doesn't happen again in the future. Thank you [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. This company went beyond making it right and I appreciate their response and hard work to do so.Thank you for fixing the error and getting me my Father's Day gift in time/
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution to be the only option I have.  I cannot prove if the person who received my artwork by mistake truly thrown them away, or kept them to him/herself and lie to Easy Canvas.  It is very disheartening not to retrieve my artwork back even if they were not in a good condition because many people are not always that honest.  I will definitely be very hesitated to do business with Easy Canvas moving forward.Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
DEAR SIRS:   MY ISSUE WITH  "EASY CANVAS PRINTS" HAS BEEN RESOLVED, THEREFORE, I WISH TO WITHDRAW MY COMPLAINT AGAINST...

THEM.    THANK YOU,   [redacted]
Regards,
[redacted]

I am so sorry that this happened! I saw that we were able to overnight your canvas to arrive by Father's day! I'm so glad we were able to resolve this for you. Our apologies for the trouble with the order in the beginning, that is very rare that an order wouldn't go through, but our IT team is...

aware and working to ensure that doesn't happen again.  Thank you

Good afternoon, I'm so sorry to hear that you have yet to receive an order you expected! I was not able to locate any orders in our system under the email address, phone number, and order number that you have provided. Would it be possible I may be able to locate the order under different...

information? I can pull the order up by the email or phone number it was completed under if you no longer have access to your order number in your order confirmation email.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]