Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThis company went beyond making it right and I appreciate their response and hard work to do so.Thank you for fixing the error and getting me my Father's Day gift in time/ Regards, [redacted]
Thank you so much for reaching out to us about this! I see that we have refunded this order in full, and I am providing feed back to the representative that you spoke withI am sorry for the poor experience you had with us! Please feel free to reach out to me for anything you need in the future! My email is [redacted] Once I receive your response, I will respond within business hours My schedule is M-F AM - PM CST
Good afternoon, I'm so sorry to hear that you have yet to receive an order you expected! I was not able to locate any orders in our system under the email address, phone number, and order number that you have providedWould it be possible I may be able to locate the order under different information? I can pull the order up by the email or phone number it was completed under if you no longer have access to your order number in your order confirmation email
Greetings Ms [redacted] ,So sorry about the confusion on your order!!! I do see a refund was submitted in the amount of $for you back on 11/30/and I will get you that other $refunded back for you, not a problem.Again, sorry you had to go through all this trouble for $so please, if you want to order from us in the future, please get your canvases in a shopping cart and at that point, give us a callThat way we can check you out and get you the best promotion we have going.Thanks again, and have a good New Year!!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution to be the only option I have I cannot prove if the person who received my artwork by mistake truly thrown them away, or kept them to him/herself and lie to Easy Canvas It is very disheartening not to retrieve my artwork back even if they were not in a good condition because many people are not always that honest I will definitely be very hesitated to do business with Easy Canvas moving forward.Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me DEAR SIRS: MY ISSUE WITH "EASY CANVAS PRINTS" HAS BEEN RESOLVED, THEREFORE, I WISH TO WITHDRAW MY COMPLAINT AGAINST THEM THANK YOU, [redacted] Regards, [redacted] ***
Good afternoon,I am sorry about all the emails! I have added you to our unsubscribe list, and hopefully all these emails stop as soon as we put in the work to stop them today.Please feel free to reach out to me with any questions or concerns you may have on this process and I will get back to you asap!Thank you, [redacted] *
I have looked over the order and a refund in full was submitted and approved on 12/28/16.Please give this customer our apologies and if he has not received the refund, I would have him contact his financial institution as the refund ($151.66) should have shown in his account already
Complaint: [redacted] I am rejecting this response because: I have not received any information from the company about a refund (or anything else) and there is no refund to my credit card Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I received my print last week, but would like to note even after receiving it, I continued to get emails from them advising the print would be days late More over, you can see from the business response, their method of tracking customers specific orders appears to be either non existent or sorely inadequate Regards, [redacted]
I am so sorry that this happened! I saw that we were able to overnight your canvas to arrive by Father's day! I'm so glad we were able to resolve this for youOur apologies for the trouble with the order in the beginning, that is very rare that an order wouldn't go through, but our IT team is aware and working to ensure that doesn't happen again Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThis company went beyond making it right and I appreciate their response and hard work to do so.Thank you for fixing the error and getting me my Father's Day gift in time/ Regards, [redacted]
Thank you so much for reaching out to us about this! I see that we have refunded this order in full, and I am providing feed back to the representative that you spoke withI am sorry for the poor experience you had with us! Please feel free to reach out to me for anything you need in the future! My email is [redacted] Once I receive your response, I will respond within business hours My schedule is M-F AM - PM CST
Good afternoon, I'm so sorry to hear that you have yet to receive an order you expected! I was not able to locate any orders in our system under the email address, phone number, and order number that you have providedWould it be possible I may be able to locate the order under different information? I can pull the order up by the email or phone number it was completed under if you no longer have access to your order number in your order confirmation email
Greetings Ms [redacted] ,So sorry about the confusion on your order!!! I do see a refund was submitted in the amount of $for you back on 11/30/and I will get you that other $refunded back for you, not a problem.Again, sorry you had to go through all this trouble for $so please, if you want to order from us in the future, please get your canvases in a shopping cart and at that point, give us a callThat way we can check you out and get you the best promotion we have going.Thanks again, and have a good New Year!!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution to be the only option I have I cannot prove if the person who received my artwork by mistake truly thrown them away, or kept them to him/herself and lie to Easy Canvas It is very disheartening not to retrieve my artwork back even if they were not in a good condition because many people are not always that honest I will definitely be very hesitated to do business with Easy Canvas moving forward.Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me DEAR SIRS: MY ISSUE WITH "EASY CANVAS PRINTS" HAS BEEN RESOLVED, THEREFORE, I WISH TO WITHDRAW MY COMPLAINT AGAINST THEM THANK YOU, [redacted] Regards, [redacted] ***
Good afternoon,I am sorry about all the emails! I have added you to our unsubscribe list, and hopefully all these emails stop as soon as we put in the work to stop them today.Please feel free to reach out to me with any questions or concerns you may have on this process and I will get back to you asap!Thank you, [redacted] *
I have looked over the order and a refund in full was submitted and approved on 12/28/16.Please give this customer our apologies and if he has not received the refund, I would have him contact his financial institution as the refund ($151.66) should have shown in his account already
Complaint: [redacted] I am rejecting this response because: I have not received any information from the company about a refund (or anything else) and there is no refund to my credit card Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I received my print last week, but would like to note even after receiving it, I continued to get emails from them advising the print would be days late More over, you can see from the business response, their method of tracking customers specific orders appears to be either non existent or sorely inadequate Regards, [redacted]
I am so sorry that this happened! I saw that we were able to overnight your canvas to arrive by Father's day! I'm so glad we were able to resolve this for youOur apologies for the trouble with the order in the beginning, that is very rare that an order wouldn't go through, but our IT team is aware and working to ensure that doesn't happen again Thank you