Freedom Auto Sales, LLC

I am rejecting this response because: Ok, let’s start by getting the facts straight—which seems to be a consistent problem with Freedom Auto Sales We are disputing $(the cost to professionally replace the brakes and rotors) When we originally brought the issue to the attention of Freedom Auto Sales, we were told that they were fine, as they would’ve been replaced if the pads were not 50-percent of their useful life We were never offered any assistance We have a month old son and wanted to ensure the safety of our family As such, we sought a second, and much more professional, opinion This second opinion made it clear that we had been lied to and treated unfairly After reading Revdex.com reviews from a former Freedom Auto Sales mechanic, as well as complaints from other unsatisfied customers we didn’t want to waste any more time or money and decided to take it to a professional, qualified mechanic.At no point did we raise our voice or use inappropriate language with Ahmed He stated that he “didn’t have time for this” and slammed the phone as he hung up We in fact were the ones that were threatened when he was confronted by Chase Credit Card Services They recorded the call and could provide it as evidence.A simple Google search of Freedom Auto Sales will inform anyone of the unprofessional, unfair and immoral business practices of this shady operationAttached to this response are: A letter from Chase indicating that the amount of the billing dispute is $ Not $2, A copy of the vehicle inspection as performed by Tires Plus This clearly indicates the poor, unsafe condition of the vehicle’s brakes This is in direct conflict with the statements made by both Ahmed and Derek A copy of the invoice from Tires Plus that details the $spent to professionally replace the brakes and rotors

I did speak with the customer and I did thoroughly explained the warrantyI explained to her that the items that were found were not coveredI also explained to her that we offer parts at cost and $an hour labor so that I would be able to save her money if she chose to do the work with usI
have not heard back from the customerThrough the Revdex.com, this is the first I have heard from the customer since our last conversationWe are hear to help if she would like us to assist

I am rejecting this response because: The Ads on this website state " Don't buy a lemon" but they have no problem selling a lemonThe repairs that were done on the car were to make it drivableThey were NOT repairs done for my pleasureThey say $an hour for repairs at their shopThen the 1/of $or $should be a reasonable price for a company that doesn't sell lemons

The customer purchased the vehicle 100% as isWe do offer $an hour labor and parts at cost if Timothy would like to have us do the repairsWe never advertised or stated that the vehicle was 100% and or that the customer would not have to put any money in to it! Please let us know if you would
like our assistance with your mechanical issues

Ms. [redacted], did contact us about an hour after she purchased the vehicle and stated the tire pressure light did come back on. She ended up having the vehicle inspected at a shop near where she lived. Apparently one of the rims was slightly bent and that is what caused the leak. You could not even...

feel it while driving however. I offered to pay for a brand NEW rim. I did understand that it was an inconvenience for her and I actually wrote her a check for $100 for her time and gas. None of her issues were warranty related but we did go above an beyond it to try to satisfy her.

I am rejecting this response because:
My complaint had nothing to do with the bent rim. I acknowledged that you did that for me. I am upset that the damage to the driver front control arm and strut were not addressed. I am complaining about the issues I had after the rim was replaced. The fact that there was car damage I did not know about that had to be fixed. Buying a used car always comes with risk, but this wasn't even wear and tear issues. The was straight up damage. I had to put over $800 in new car parts on a vehicle that I just bought. I don't think that is something I should have had to do. If I am buying a car from a dealer, that should have already been addressed. Having fixed that before selling it, I know the price would have reflected that, but then I wouldn't have been the wiser to any previous car issues, and I would have blissfully enjoyed my new car. Sadly that was not the case. And the part I find the most annoying is that Ahmed didn't even bother showing up at all to try and help me when he told me that he would be there Monday morning. This to me was the biggest display of disrespect. When I called on Saturday, he told me he would be in the office at 9 am Monday morning. When I drove 4 hours to have my issues resolved, he told his sales rep that we didn't have an appointment followed by spending the rest of the day trying to get in touch with him. So I reject this response because Ahmed didn't even touch on my main concerns. He only addressed the issue he fixed. What about the rest of it?

I am rejecting this response because: Ok, let’s start by getting the facts straight—which seems to be a consistent problem with Freedom Auto Sales.  We are disputing $500 (the cost to professionally replace the brakes and rotors).  When we originally brought the issue to the attention of Freedom Auto Sales, we were told that they were fine, as they would’ve been replaced if the pads were not 50-60 percent of their useful life.  We were never offered any assistance.  We have a 9 month old son and wanted to ensure the safety of our family.  As such, we sought a second, and much more professional, opinion.  This second opinion made it clear that we had been lied to and treated unfairly.  After reading Revdex.com reviews from a former Freedom Auto Sales mechanic, as well as complaints from other unsatisfied customers we didn’t want to waste any more time or money and decided to take it to a professional, qualified mechanic.At no point did we raise our voice or use inappropriate language with Ahmed.  He stated that he “didn’t have time for this” and slammed the phone as he hung up.  We in fact were the ones that were threatened when he was confronted by Chase Credit Card Services.  They recorded the call and could provide it as evidence.A simple Google search of Freedom Auto Sales will inform anyone of the unprofessional, unfair and immoral business practices of this shady operation. Attached to this response are:1.      A letter from Chase indicating that the amount of the billing dispute is $500.  Not $2,500.2.      A copy of the vehicle inspection as performed by Tires Plus.  This clearly indicates the poor, unsafe condition of the vehicle’s brakes.  This is in direct conflict with the statements made by both Ahmed and Derek.3.      A copy of the invoice from Tires Plus that details the $497 spent to professionally replace the brakes and rotors.

Mrs. [redacted] did contact us a few days after the sale and stated that she brought her vehicle to a mechanic and that he said she needed brakes and there was a leak from the transmission. We asked her to provide us with a copy of the inspection. She faxed us over a hand written note that could have...

been written by anyone. Now, it might have been from a so called mechanic but it was not inspected by a reputable or certified shop. Leaks are not covered by our warranty and that was explained to her. However, she actually visited our dealership today and we inspected the vehicle for free for her again today. We found NO transmission leaks. We also installed the top of the line brake pads that she paid for with no labor expense to her.

I am rejecting this response because:The things that were wrong with the truck it was unsafe to even drive the truck and they knew this. He has never answered my calls he was always out of the office. I have not heard one word from the dealership since this has happened. Yes he did offer to help pay for the cost when we took the repair bill to him but he never would return my calls to help cover the cos. This truck should not have been sold with the problems that it had when it was drove off the lot it was unsafe.

[redacted] purchased her vehicle on 07/02/2016. We received a phone call from her last on 08/24/2016 stating that her brakes were squeaky and she had some concerns. She did ask if brakes were part of our inspection. We did state that they were and that typically if the pads are worn below 50% we...

would generally change them. We also notified her that we would look at them at no cost and that we do offer our customers our cost on parts and only $30 an hour labor if they were to be changed. She stated that she already had them fixed and that she expected us to reimburse her for her cost. I explained to her that there was no way that I was going to pay for a wear and tear item almost two months after the sale. Had she come to us her cost would have been less than $200. The customers were completely satisfied during the test drive and they were completely happy when they came back for a handle to be replaced that was promised at time of sale. I was cursed at and threatened and that is why I hung up on the customers. I then was contacted and put on three way with one of their credit card companies and the Mrs. Nelson's husband. The card company was stating that the customers were trying to refund $2,500 for a purchase that was made early in July. After understanding who the customer was I stated that they should not refund the money. The customers made a purchase the prior month and there is just dispute regarding a service issue. I explained that this is actually a civil matter and that the credit card company should not get involved. I explained that if they did at that point the customer would have not paid for the vehicle in full and at that point I had legal right to repossess the vehicle. After further review of the file I noticed that the customer actually only put $1,000 on the credit card. They were actually trying to refund more than they even put on the card. Obviously the customer is not always right. I will not reimburse for a wear and tear item. The customers were given a Buyers Guide at point of sales which clearly stated the covered items with my warranty. Attached is a copy of the Bill of Sale, Buyers Guide, and credit card receipt.