Freedom Chevy Chrysler

Initial Business Response / [redacted] (1000, 7, 2015/10/29) */ This vehicle was purchased with a 2yr, 24,mile limited powertrain warrantyThe customer has owned this vehicle for over mos and driven over 4,miles since it was purchasedthe service contract paid for a steering repair that was a covered component of the service contract at no cost to the customerOur company paid for an oil change, an alignment, and we paid her deductabile on her service contract repair, and a new tire after her purchaseThe repair is not a covered component of the service contract and the customer declined the repairWe did not charge the amount she owed for the diagnosis of this concernShe became rude and starting threatening Better Business Buraeu and all repairs should be freeAfter mos and 4,miles of driving a car with 90,miles we feel it is not unreasonable for a customer to start being responsible for the costs associated with driving a vehicleOur company is one of less than dealerships in the country to receive the award for elite customer experienceWe always do what is right and fair and did so for this customer

Initial Business Response / [redacted] (1000, 5, 2015/10/17) */ Contact Name and Title: [redacted] Contact Email: ***@aol.com This car was ordered for a customer and was sold before it ever got to our dealershipIt was picked up by a 3rd party web site and they posted it at the wrong priceThis was explained to the person who filed this complaintThis person wants to take advantage of an honest error that was beyond the control of our dealershipWe did not bait and switch as this person claims, we did not try to switch him to anythingOur salesperson apologized for the error caused by a 3rd party provider and told him the actual price of the carAs he became accusatory and then rude to her she again apologized , wished him a good day and hung upThis car was ordered sold and the customer who it was ordered for and whose name appears on the window sticker of the vehicle in the ordered for area on the sticker plans to take delivery of it by the end of the month Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) The dealer's response is very unfortunate and untrueThe vehicle was NOT sold when I calledIf the vehicle was sold, why was I quoted a price higher than was advertised on their website? Wouldn't the sales person just tell me that the unit was sold? There is no honest error when the dealer's own website (which I included a screen shot of in my original complaint) has a price listed that is not in line with what they will sell the unit Additionally, I was not rude or accusatory - I simply asked why the price online was not going to be honoredThe sales representative got defensive and hung up - poor customer service at best Finally, if the car was sold, why was it still sitting on their lot? They now say the car was ordered sold - why hasn't the person who purchased the vehicle come to pick it up? I called a month ago and the buyer isn't picking it up until the end of this month? Doesn't sound honest or truthful at all Unfortunately, this dealership seems to skirt the truth, while only implicating themselves and their poor business practices further

*** *** purchased a GMC Acadia in July of with 94,miles on itShe has owned it over years and now over 113,miles on itFreedom has paid for all repairs not covered by her service contract including the recent catalytic convertor repair that was completed on Oct13,
Any concerns brought to us by her or her fiance were dealt within a prompt professional manner by a member of our management staffMs*** was never without a vehicle to drive when repairs were being done to her vehicleWe always take a van or vehicle with a 3rd row sear out of inventory for her to drive because she carries extra passengersMs*** has driven this vehicle for over 19,miles and owned it over one year and has not paid for repairsFreedom will continue to work with Ms*** in the future if her vehicle needs any repairs

Initial Business Response /* (1000, 7, 2015/10/29) */
This vehicle was purchased with a 2yr, 24,000 mile limited powertrain warranty. The customer has owned this vehicle for over 7 mos and driven over 4,200 miles since it was purchased. the service contract paid for a steering repair that was a...

covered component of the service contract at no cost to the customer. Our company paid for an oil change, an alignment, and we paid her 100.000 deductabile on her service contract repair, and a new tire after her purchase. The 239.00 repair is not a covered component of the service contract and the customer declined the repair. We did not charge the amount she owed for the diagnosis of this concern. She became rude and starting threatening Better Business Buraeu and all repairs should be free. After 7 mos and 4,000 miles of driving a car with 90,0000 miles we feel it is not unreasonable for a customer to start being responsible for the costs associated with driving a vehicle. Our company is one of less than 100 dealerships in the country to receive the award for elite customer experience. We always do what is right and fair and did so for this customer.

Initial Business Response /* (1000, 5, 2015/10/17) */
Contact Name and Title: [redacted]
Contact Email: [redacted]@aol.com
This car was ordered for a customer and was sold before it ever got to our dealership. It was picked up by a 3rd party web site and they posted it at the wrong price. This was...

explained to the person who filed this complaint. This person wants to take advantage of an honest error that was beyond the control of our dealership. We did not bait and switch as this person claims, we did not try to switch him to anything. Our salesperson apologized for the error caused by a 3rd party provider and told him the actual price of the car. As he became accusatory and then rude to her she again apologized , wished him a good day and hung up. This car was ordered sold and the customer who it was ordered for and whose name appears on the window sticker of the vehicle in the ordered for area on the sticker plans to take delivery of it by the end of the month.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The dealer's response is very unfortunate and untrue. The vehicle was NOT sold when I called. If the vehicle was sold, why was I quoted a price higher than was advertised on their website? Wouldn't the sales person just tell me that the unit was sold?
There is no honest error when the dealer's own website (which I included a screen shot of in my original complaint) has a price listed that is not in line with what they will sell the unit.
Additionally, I was not rude or accusatory - I simply asked why the price online was not going to be honored. The sales representative got defensive and hung up - poor customer service at best.
Finally, if the car was sold, why was it still sitting on their lot? They now say the car was ordered sold - why hasn't the person who purchased the vehicle come to pick it up? I called a month ago and the buyer isn't picking it up until the end of this month? Doesn't sound honest or truthful at all.
Unfortunately, this dealership seems to skirt the truth, while only implicating themselves and their poor business practices further.