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Freedom Country

1902 E Central Texas Expy, Killeen, Texas, United States, 76541-9110

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Freedom Country Reviews (%countItem)

TOOK TRUCK TO HAVE ECM FACTORY FLASHED, WE HAD NO ISSUE WITH TRANSMISSION WHEN IT WAS BROUGHT TO OUR SHOP. WHEN MY TECH WENT TO PICK TRUCK UP THERE WAS A PUDDLE OF TRANSMISSION FLUID UNDER TRUCK.MY TECH TOOK BACK TO OUR SHOP TO MAKE SURE THERE WERE NO PREVIOUS ISSUES WITH TRANSMISSION AND THERE WERE NOT SO HE LOOKED UNDER TRUCK TO SEE RIGHT WHERE IT WAS LEAKING AND THERE WAS A BIG CRACK THAT LOOKED TO BE CAUSED BY AN IMPACT OF SOME SORT. AFTER SPEAKING TO NUMEROUS EMPLOYESS WHO WERE EXTREMELY RUDE I FINALLY GOT A CALL FROM A SERVICE MANAGER. I ASKED IF HE WOULD CHECK THERE CAMERAS TO SEE IF SOMEONE HAD DONE SOMETHING TO CAUSE THIS AND DIDN'T SAY ANYTHING. HE LATER CALLED AND SPOKE WITH MY BOSS AND SAID THE TRUCK HAD TO MUCH POWER THAT IS WHY IT CRACKED. THIS TRUCK WAS STOCK AND HAD NO EXCESS AMOUNT OF POWER. SOMEONE HAD TO HAVE DRIVEN THE TRUCK TO EVEN MAKE SUCH AN ACCUSATION. WE DO NOT RUN OUR SHOP LIKE THIS, IF WE BREAK SOMETHING WE TAKE RESPONSIBILITY AND FIX IT. VERY UNPROFESSIONAL BUSINESS AND I WILL NOT TAKE ANYTHING ELSE TO THEM!!!

Freedom Country Response • Oct 14, 2019

We reviewed the complaint and pulled the video surveillance from the day and time the truck arrived at our shop. In the video, we were able to see the leak and trail of fluid from the truck as it drove in and out of the service drive area. We notified the shop making the complaint and sent them the video. We have informed the shop making the complaint that the damage done to their customers truck did not occur here at Dodge Country.

Customer Response • Oct 14, 2019

Complaint: ***

I am rejecting this response because: I DID RECIVE A CALL AND THEY WERE SAYING THE TRUCK HAD TO MUCH POWER WHICH THE TRUCK IS STOCK. THEY DID MENTION VIDEO BUT THEY NEVER SENT ME THE VIDEOS, THE CUSTOMER ALSO HAS AN ISSUE BECAUSE THERE WERE NO LEAKS WHEN BROUGHT IN AND THE TOW TRUCK THAT DROPPED IT OFF HAD NO LEAK ISSUES EITHER.

Regards

We purchased a 2014 used 'as is' vehicle from this business with the sales persons guarantee that it had been thoroughly inspected by their service department to be free of major mechanical defects. Within the first week we discovered two major issues (car would shut off for no reason and radio/control system did not work). Company did repair these issues over the next 3 weeks. When it was returned to us we discovered it had a water leak issue that apparently had been a pre-existing condition because leak areas showed signs of rust (probably what caused the 1st 2 issues). I believe we were misled on the quality/dealership inspection of this vehicle. We realize this was 'as is', but sales person/dealership gave us the impression that it had been thoroughly inspected and free of major issues. Contacted sales person and only resolution was to let us trade our 'lemon' for a similar vehicle for $1900. Our original vehicle never have been for sale on their lot with these issues.

Freedom Country Response • Jun 04, 2019

Mr and Mrs *** had purchased a car from our dealership on March 22, 2019. The customer brought up complaints on the vehicle and those issues were resolved in our service dept. The customer was frustrated and wanted to replace their newly purchased Cherokee for an even trade with something else. On May 9th, 2019, we showed them vehicles they could even trade without any additional out of pocket expense. The customer did not like those options, so we showed her a similar vehicle that was $1902.03 difference after applying all discounts possible just to appease the customer. The customer was presented this option and accepted this offer. The customer signed for and paid the $1902.03 difference, traded their Cherokee and left the dealership with their just purchased vehicle. There have been no mechanical issues with the newly replaced vehicle and to our understanding is working properly as expected. No financial reimbursement will be issued as all was agreed upon May 9,2019 for the new transaction. Thank you.

Customer Response • Jun 04, 2019

Complaint: ***

I am rejecting this response because:

The vehicles offered for even trade were not comparable. We purchased our vehicle with good faith that the dealership had checked it for major faults. The last problem discovered (leaking) was a pre-existing problem that should have been recognized by dealership.

Regards

My wife and I purchased a 2015 Chevy Malibu from Dodge Country on 28 Sep 2018. A few weeks ago, we noticed that the vehicle kept stalling and running terribly. So we did basic checks on the vehicle like fuel injection cleaner and oil stabilizers. No check engine light came on and I called the dealership a couple weeks ago to bring in the car to be looked at. I was told that I had to wait until the check engine light comes on. Monday, the car completely stalled and I barely made it home. I called the salesman *** to get some guidance on what to do and never got a return call back. I spoke to the manager and he stated I had to get the vehicle to repair shop best way I could. So I did. The car is still in shop because transmission won't shift out of second gear. It was moved from Dodge Country repair shop to another repair shop on WS Young. But the dealership didn't seem to remember where they sent the vehicle. My wife found vehicle, eventually. I am paying out of pocket for a rental car even though I purchased an extended warranty on the vehicle and I have not been given a loaner vehicle. This is very inconvenient because that is primary means for transportation for us. My wife went to dealership to discuss condition of vehicle and the issues we are having and she received some very bad customer service as if no one wanted to help her. That really upset and disappointed my wife because she was treated as if she didn't exist versus the treatment we received while we were purchasing the vehicle. We were actually at another dealership when they called her and told her they found the perfect car for her. So I took her word because she wanted that vehicle and she entrusted *** and *** to take care of her. So I agreed, which I regret now because *** had a better deal for us. But I trusted my wife's decision and she was happy with car at that time. Why should getting customer service be so hard when I have not owned this vehicle for six months yet? Won't send anymore people their way ever again.

Freedom Country Response • Mar 12, 2019

contacted me and told me he had put fuel injection cleaner and oil stabilizers in his engine to get better fuel economy. He stated the car began to stall and run bad. I told him that he had an extended warranty and that he should take it to our services department. *** stated he wasn't happy about having to take his own car to Dodge since he only had it six months. I gave *** our Tow trucks driver's phone number and informed him he would have to pay for the tow if his warranty did not cover the expense. *** said OK and that he was going to attempt to drive it to service. I informed *** that if he needed the warranty information or any additional help when he got there to call me. I never heard from *** since that day. I attempted to call *** after receiving the Revdex.com complaint, however, he didn't answer nor return my phone call. I called from both the office phone as well as my cell phone. Thank you.

I was blatantly lied to by *** the sales rep and *** the sales manager at the used car dealership. They promised to take care of all the issues I had with my purchase but they didn’t. I signed paperwork for car purchase with an I OWE YOU on October 3, 2018. The car remained at the dealership for minor repairs during this period. The following day the car was returned without all repairs as promised and the car was dropped off at my home as a “courtesy.” Needless to say, I was inconvenienced and the car was returned to the dealership for repairs.

The back and forth with the dealership continued for approximately 8 days. They processed the check from my bank on the car while I was out of town on October 11, 2018. I did not have possession of the car until October 15, 2018 and needless to say all repairs that they promised to do was not done! Now they are refusing to keep their promises. Please make your purchase through a reputable dealership that believes in doing what they’ve promised and understands that great customer service is key to establish ongoing relationships! I will NEVER make another purchase there!!!!!!

Freedom Country Response • Nov 01, 2018

Good morning,

In response to the complaint, Freedom Jeep Chrysler has completed all promised repairs to Ms. on the 2014 Chrysler 300 she purchased on October 2, 2018. We not only completed the repairs she asked for, but we also completed other items that were not on the WE OWE agreement. We repainted her bumper instead of just a touch up and we repaired dents that were additional costs and not included on the WE OWE agreement. I am attaching receipts as well as a copy of the WE OWE. Ms. continues to find minor items wrong with the vehicle, however, Freedom Jeep Chrysler has fulfilled all promised repairs, delivered the vehicle and completed her additional requests for dent repair and repainting the bumper. We regret that through our efforts to make her happy that she is still not satisfied.

Thank you,

***

Used Car Manager

Customer Response • Nov 05, 2018

Complaint: ***

I am rejecting this response because: We all know that this is a for profit business. Do you really think anyone would believe that you just fixed those items that were not on the “WE OWE YOU” agreement out of the kindness of your heart. Ofcourse not, I have a phlethora of text messages that says otherwise! You promised to fix all issues by word of mouth. You attempted to get me to sign car purchasing paperwork without getting anything in writing but I refused. The only item you wrote on the we owe you was the bumper. You and I both know that the conversation I had with you and *** indicated to fix all repairs and to not return the car to my home without doing so. I think I have the conversation recorded. You are a dishonest person. You are doing Freedom Jeep, Chrysler a disservice. I would not have a person like you in my organization. You thought you would be able to get away with this how many other females have you attempted to do this to? You messed with the wrong lady this time. Finish the job and I will never purchase anything from any of your car dealerships again!

Regards

I purchased a 2018 Chrysler 300 touring from freedom jeep Chrysler
on March 10 2018.
For the next three months I did nothing but have the car washed and
detailed.
on June 5, after having the car washed, I noticed what looked like
white paint on driver side roof line.
It was not paint, it was a 'Bare Metal' scratch and dent. I walked to
The passenger side and there was a similar scratch and dent there.
I believe freedom jeep Chrysler knew of those scratches and dents
and did a masterfull job of covering them up.
On June 12 I mailed a letter to freedom jeep Chrysler regarding my
concernes; to date I have not heard from them.

Freedom Country Response • Sep 24, 2018

Dear Mr.,

We do not have record of you trying to call us or stopping by to speak about the issue regarding your Chrysler. The purchase of your Chrysler was made March 14, 2018. You mentioned that you noticed a dent in June, 3 months after your purchase and many washes. We were not made aware of your Chrysler having any dent or paint issues. It is possible that the dent may have occurred from a rock or other object that may have hit your vehicle while driving. The object may have caused the dent and chipped or removed the paint. It is unlikely that a dent would appear on it's own. If you feel that the paint is a manufacturer defect, we can open a warranty claim with Chrysler and send them photos of your vehicle. To open a warranty claim on the paint issue you would need to set an appointment with our body shop and collision center, Dodge Country Body Shop at . Our body shop can also give you a quote on repairs should the warranty claim be denied. If you feel your vehicle damage was caused by weather, your auto insurance would be the ones to contact for repair. Please reach out to us if you have any other questions or concerns. We appreciate your business and hope all else is well with your Chrysler. Thank you.

Customer Response • Sep 27, 2018

Complaint: ***

I am rejecting this response because:i appreciate all possibilities mentioned.in my opinion no reasonable person

Person could look at the placement of the scratches and dents on The Roof Line ON BOTH SIDES OF THE CAR, HAPPENED WHILE I WAS DRIVING IS INSULTING.

THE FACT OF MATTER I PURCHASED THE CAR FROM FREEDOM JEEP CHRYSLER AND MONTHS LATER SCRATCH EAND DENTS MATERIALIZED.

I MAILED A LETTER TO YOUR GENERAL MANAGER ON JUNE 12.I Hoped You Would Take Ownership Of This Situation

But Be Assured I Will Not Stop Until I Cover Avenue To That End.

Regards

LOVE Courtney and Shawn! They both have helped me numerous times and have made my experience with JFC flawless. I won't be going anywhere else. THANK YOU GUYS!!!!

Freedom Country Response • Jun 28, 2018

Thank you for your feedback Lauren! We appreciate your business and we are so happy that Courtney and Shawn were able to exceed your expectations! We look forward to serving you in the future!

In January 2018, I purchased a vehicle from Dodge country. When we were negotiating the terms, Dodge initially asked me for a 10K dollar down payment. I refused the offer and I told them I did not want the vehicle. Dodge country called me twice more to see if we could make the deal and I refused the terms. I told them I was not comfortable with that much money being put down. We eventually settled on 4K down. I traded my 2015 Dodge Challenger, which I had also bought from them. They sent me the paperwork to my address in El Paso, which I signed and returned to them. On the paperwork, it states 2015 Pitch black Challenger which is the correct car I traded in for the new car. I turned in the right vehicle to them. When they tried paying off my old vehicle they paid off the wrong car, then they turned around and asked me for an additional 5K after the fact they sold my old vehicle we had signed the paperwork and I had already taken possession of the new vehicle. I said these are not the terms we agreed upon and asked for my vehicle back. I was told that this was not possible, because Dodge sold my old vehicle and shipped it out of state without paying it off first. I bought this vehicle in January, it is now April and they are wanting more money for something I never agreed on. I told them I would not pay what they wanted because it was not my fault they sold a vehicle without checking the payoff amount first. I believe the dealership did this intentionally to be deceptive and get as much money as possible for the downpayment and to make the sale.

Freedom Country Response • May 22, 2018

Upon the negotiation of the new vehicle, the customer at the time, owned two Dodge Hellcats. The customer gave us the name of the lender for the Hellcat for us to get a payoff amount and put together loan numbers. The customer gave us the wrong lender to the wrong Hellcat payoff. Once we realized the payoff was to the wrong Hellcat, we contacted the lender to fix the mistake. The correct payoff to the trade-in was higher than his other Hellcat. We are only requiring true and accurate numbers to get the title to the correct trade in. We regret the confusion in this matter and are requesting to resolve this as soon as possible.

Customer Response • May 22, 2018

Complaint: ***

I am rejecting this response because:I bought the car from this dealership and they have the original contract. They knew the numbers were wrong, so we should have renegotiate the contract. Instead of renegotiating, they told me they sold my traded vehicle. I did not have a say in the matter if I wanted to buy the vehicle, because of their deceptive practices.

Regards

I have a 2005 Chrysler 300 C Hemi and I have had well over 10,000.00 in auto repairs done on it since March of 2017. Since then I have bought my car back there 9 times because it kept breaking down due to a vibration under the hood. They were not able to figure out the issue since then until now. I have multiple work done it because they kept on saying was something else when it was the transmission the whole time. U mean to tell me that after all of that time bring it back and forth that u finally figured out after the the 9th time. So my transmission needs to be completely replaced and the cost is 5,500.00 when I just gave you over 10,000.00 in a 9 month time. I'm a soldier in the United States Army and I live on a budget. I have no ability to just pay 5,000 like that in one setting. Just last week on the 1st of March I paid 973.00 in cash for upper control arms for no reason at all when the transmission was the problem the whole time.

Freedom Country Response • Mar 21, 2018

This message is in response to the Revdex.com complaint received from ***. After much research into the repair orders over the past year, we found that the customer did bring in the 2005 Chrysler 300 for concerns of front suspension issues, however, no concerns were related to the transmission. The customer has spent a total of $7080.10 on the 2005 Chrysler 300 that has 146K miles. Because the vehicle is 13 - 14 years old, it did have many other issues and concerns relating to the suspension, however, the customer did not relay concerns about the transmission or vibration. The vehicle is currently on it's original transmission. The vehicle is high in age and in mileage and mechanical issues are to be expected.

Just purchased a 2017 Dodge Charger SXT with the Premium 6 speaker surround sound system in July. 3 weeks ago speakers started to sound really bad and I thought they may have blown. Went in for an appointment at the service center and they said the rear speakers were blown and they would order new ones. I asked why they had blown due to Alpine being a good brand and they told me that they were a cheaply made Alpine speaker and suggested to me to go out and find better speakers. I decided to take the service technician advice and had a local installer test the current speakers. Brass customs in Killeen tested the speakers and found that they were not blown but the speakers were poorly made. Brass customs tried to put different speakers in but they would not work and told me they would have to replace the entire system to give me premium sound and it would cost $1500.00. I called Dodge Country and requested to speak to the manager. I met a manager and he seemed to be annoyed that I was wasting his time. I wanted him to explain why I purchased premium speakers and that they weren’t premium. He said premium is the beats system and all I really paid for was the Alpine name. He said that all he would do is replace the speakers with new ones. At this point I went home and called the owner ***. He understood the issue and told me to at least let his technician install the new speakers and if the problem happens again they would fix it with better speakers. The next morning I took my vehicle in and from the start it was bad. The technician came to me and said could I got back to Brass Customs because they forgot 2 screws. Then he comes to me a second time and said Brass Customs ripped a peace off my back seat cushion. Finally to cap it all off he brings me out to my vehicle which is in pieces and asks me what I want him to do. At this point I beyond Frustrated and tell him never mind because he has no clue what he is doing. I drove off with my car in shambles and went back to Brass Customs. Thanks to them they put my car back together the best they could. I asked them to do a complete walkthrough of my stereo system and this is what they found.
1. Right rear speaker still not working
2. Rear back deck rattling due to bass of the speaker.
3. Driver side door rattling due to bass of the speaker
4. Speakers were not premium
5. Rear side cushion damaged
6. Rear plastic side roof not mounted

I did not want to pay an arm and a leg so Brass Customs told me what to do until I decided how to fix the issue. I know have foam that Looks like a mess holding down the back deck. There are foot marks and scratches on my back seats and a piece of the side molding is just hanging there. Have tried to come Dodge on phone and email but no response except for we are looking into it. At this point I am having a professional do a system install for $1500.00 to give me the premium sound I paid for. Would like Dodge to take premium off the advertising.

Freedom Country Response

Good morning,

Over the past two weeks we have been in communication with Mr. in regards to his complaint. Mr. complaint to us was that he did not receive premium speakers as stated on the label. He believes the Alpine premium sound system, as labeled on his vehicle is false. Because his complaint is with the manufacturer product, he would need to be directed to FCA which he is currently working with Mr. in their dispute resolution department. FCA handles these disputes and will communicate to us if necessary. Mr. did remove and replace his sound system at another after-market facility which we are not affiliated with. We do feel that FCA is handling the dispute with Mr. and that they will be communicating with him in regards to their findings or resolution.

Thank you

Customer Response

Complaint: ***

I am rejecting this response because:
FCA has told me it is the dealers issue not theirs. FCA and Dodge Country have continued to give me the run around. Also found out that sales personnel at Dodge Country do not know what a premium speaker is. They still have not looked into the vehicles on their lot to make sure they are selling consumers the exact equipment that is branded on the vehicle

Freedom Country Response

Good morning,

We would like to request the FCA contact name and case number in regards to the complaint.

thank you

Customer Response

Complaint: ***

I am rejecting this response because:

FCA will not return my calls after at least 20+ complaints. I am a little frustrated with the back and forth. I do not understand why neither dodge country or FCA can explain why I was sold a car with improper branding? Every time I call FCA they tell me give them 48 hours and this has been going on for over a month and still no one will contact me?

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Address: 1902 E Central Texas Expy, Killeen, Texas, United States, 76541-9110

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