Freedom Fertility Pharmacy

December 1, Revdex.com Serving Eastern Massachusetts, Maine, Rhode Island and VermontDonald Lynch Boulevard, Suite 202Marlborough, MA01752-4705Attn: Dispute Resolution Department Re: Revdex.com Case # [redacted] - [redacted] *** Dear Sir/Madam, I am in receipt of your letter regarding a complaint filed by [redacted] *** As a result of your letter, Express Scripts reviewed Ms***’s concern and would like to take this opportunity to respondBy way of background, Express Scripts administers prescription drug benefit plans on behalf of plan sponsors Freedom Fertility, a subsidiary of Express Scripts, is a specialty pharmacy focused on the needs of fertility patients and providers Express Scripts provides plan sponsors with “core” pharmacy benefit management services, including third-party claims processing, formulary administration, benefit plan communications, and other similar activitiesExpress Scripts’ home delivery pharmacy provides home delivery of prescription medications to beneficiaries of the pharmacy benefit plans sponsored by the clientsThese services, contracted by the plan sponsors, satisfy the plan sponsors’ goals of providing a cost-effective, seamless and clinically appropriate benefit for its members.Ms [redacted] expressed concern with the amount she was charged for a medication she received from Freedom Fertility pharmacyMs [redacted] indicated she was quoted the price if $1,854.83; however, was charged $2,and is requesting the difference be credited The price Ms [redacted] was quoted was for a different quantity than the quantity dispense dispensed by Freedom Fertility On October 12, 2017, a Freedom representative advised Ms [redacted] she can return the medication for a full credit due to the confusion; however, Ms [redacted] indicated she wanted to keep the medication Revdex.com Serving Eastern Massachusetts, Maine, Rhode Island and VermontDecember 1, 2017Page To resolve Ms***’s concern, a credit was provided for the pricing difference in the amount of $ A Freedom Fertility representative contacted Ms [redacted] and provided her with the resolutionI trust this letter has been responsive to your request for information regarding this complaint If you have any questions regarding this matter, or desire any further explanation or information, please contact me directly at ( [redacted] Sincerely, [redacted] Senior Manager, Executive Correspondence

December 8, Revdex.com Serving Eastern Massachusetts, Maine, Rhode Island and VermontDonald Lynch Boulevard, Suite 202Marlborough, MA01752-4705Attn: Dispute Resolution Department Re: Revdex.com Case # [redacted] – [redacted] [redacted] Dear Sir/Madam, I am in receipt of your letter regarding a complaint filed by [redacted] As a result of your letter, Express Scripts reviewed Ms [redacted] ’s concern and would like to take this opportunity to respondBy way of background, Express Scripts administers prescription drug benefit plans on behalf of plan sponsors Freedom Fertility, a subsidiary of Express Scripts, is a specialty pharmacy focused on the needs of fertility patients and providers Express Scripts provides plan sponsors with “core” pharmacy benefit management services, including third-party claims processing, formulary administration, benefit plan communications, and other similar activitiesExpress Scripts’ home delivery pharmacy provides home delivery of prescription medications to beneficiaries of the pharmacy benefit plans sponsored by the clientsThese services, contracted by the plan sponsors, satisfy the plan sponsors’ goals of providing a cost-effective, seamless and clinically appropriate benefit for its members.Ms [redacted] expressed concern on the amount she was charged for a medication she received from Freedom Fertility pharmacyMs [redacted] indicated she was quoted the price if $35.00; however, was charged $ Ms [redacted] placed an order for the medication in question and was informed that if it was not covered, Freedom Fertility would fill it from the manufacturer discount pharmacy and she would pay $However, because the deductible had not been met, Ms [redacted] was billed $(100% because of the drug tier) to go towards her deductible Revdex.com Serving Eastern Massachusetts, Maine, Rhode Island and VermontDecember 8, 2016Page To assist Ms [redacted] in understanding the reason for the charge in question, a Freedom Fertility representative spoke to Ms [redacted] and discussed the matter In addition, a one-time courtesy credit was provided to Ms [redacted] and email was sent to her directly to confirm the transaction Ms [redacted] expressed her satisfaction with the resolution I trust this letter has been responsive to your request for information regarding this complaint If you have any questions regarding this matter, or desire any further explanation or information, please contact me directly at [redacted] Sincerely, [redacted] Senior Manager, Executive Correspondence

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***

September 2, [redacted] ** [redacted] Attn: Dispute Resolution Department Re: [redacted] / Case# [redacted] Dear Sir/Madam: I am in receipt of your August 30, letter regarding a complaint filed by [redacted] As a result of your letter, [redacted] reviewed Ms [redacted] s’ concern and would like to take this opportunity to respondBy way of background, [redacted] administers prescription drug benefit plans on behalf of plan sponsors Freedom Fertility, a subsidiary of [redacted] , is a specialty pharmacy focused on the needs of fertility patients and providers [redacted] provides plan sponsors with “core” pharmacy benefit management services, including third-party claims processing, formulary administration, benefit plan communications, and other similar activities [redacted] ’ home delivery pharmacy provides home delivery of prescription medications to beneficiaries of the pharmacy benefit plans sponsored by the clientsThese services, contracted by the plan sponsors, satisfy the plan sponsors’ goals of providing a cost-effective, seamless and clinically appropriate benefit for its membersMs [redacted] expressed concern that her credit card was charged for medication mailed by [redacted] which she states was not authorized or expected Ms [redacted] expected a different medication which she was quoted a much lower amountAfter review of Ms [redacted] ’s account, the physician ordered two medications to allow her to choose which medication she preferred One of the medications was covered under the prescription plan guidelines yet the other was notWhen the order was released, it was not specified as to which medication the member requested; therefore, Ms [redacted] ’s credit card on file was charged $1, for the non-covered medication [redacted] September 2, Page In an effort to resolve this matter, Freedom Pharmacy offered to ship the covered medication at the cost of the co-payment and a credit in the amount of $was issued to Ms [redacted] ’s credit card August 31, We apologize for any inconvenience this may have caused Ms [redacted] I trust this letter has been responsive to your request for information regarding this complaint If you have any questions regarding this matter, or desire any further explanation or information, please contact me directly at [redacted] Sincerely, [redacted] Executive Correspondence

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. The respondent is lyingI clearly specified which medication I wanted when I returned Pharmacy's call on 8/24/There is a record of this conversation of me saying that I want the medication that is covered and the team lead at Freedom confirmed that she listened to the phone record and heard me say thatAlso, she admitted the pharmacy sent a wrong medicationIn addition the Pharmacy promised to call with the total if it was going to be a high amount and never didVery unethical business and dishonest response misrepresenting the facts. Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

September 16,
Revdex.com Serving Eastern Missouri and Southern
Illinois
*** ** ***, *** ***
*** ***, MO ***
Attn: Dispute
Resolution Department
Re: *** *** ***/ Case#
***
Dear Sir/Madam:
I
am in receipt of your August 30, letter regarding a complaint filed by *** *** ***nAs a result of your letter, Express Scripts
reviewed Ms***’s concern and
would like to take this opportunity
to respond
By way of background, Express Scripts administers
prescription drug benefit plans on behalf of plan sponsors. Freedom
Fertility, a subsidiary of Express Scripts, is a specialty pharmacy focused on
the needs of fertility patients and providers. Express Scripts provides
plan sponsors with “core” pharmacy benefit management services, including
third-party claims processing, formulary administration, benefit plan
communications, and other similar activitiesExpress Scripts’ home delivery
pharmacy provides home delivery of prescription medications to beneficiaries of
the pharmacy benefit plans sponsored by the clientsThese services, contracted
by the plan sponsors, satisfy the plan sponsors’ goals of providing a cost-effective,
seamless and clinically appropriate benefit for its members
Ms*** expressed concern with the inability to receive two
medications, overnight next day delivery, from Freedom Fertility resulting in
her having to secure both medications from an out-of-network retail pharmacyMs*** states that she received approval
from Freedom Fertility to secure the medication at retail and was advised to
submit the receipts for reimbursement; however, Freedom Fertility is refusing
to pay for one of the medicationsMs
*** is requesting reimbursement for both medications
Revdex.com Serving Eastern Missouri and Southern
Illinois
September 16,
Page
Upon review of Ms***’s account, Freedom Fertility was
unable to dispense both of the medications in question on the same day as
requestedTherefore, Ms*** was
advised that both medications could be filled locally in order to have them in
time to complete her therapy cycle
Ms*** was able to locate a pharmacy to provide both
medications; however, it was an out-of- network pharmacy. In an effort to assist Ms***, Freedom
Fertility offered to use a credit card to pay for the medications at retail but
the retail pharmacy would not accept Freedom Fertility’s credit card. Ms*** was advised to submit her receipts
for reimbursement for medication
The retail pharmacy processed a different prescription than the
mediation Freedom Fertility had on file.
The physician called the prescriptions in directly to the retail
pharmacy which typically must go through Freedom Fertility first who would then
refer over to the retail pharmacy. As a
result of Freedom Fertility not having the prescription, reimbursement was
denied. Ms*** must submit for
reimbursement directly to the prescription plan sponsor who is fully aware of
the circumstanceThe plan sponsor has
paperwork that Ms*** must complete for direct reimbursement which is located
on her plan sponsor’s websiteThe other
medication in question will reimbursed, less her co-payment, in accordance with
the prescription plan guidelinesMs
*** has been advised of the next steps
I trust this letter has been responsive to your request for
information regarding this complaint. If
you have any questions regarding this matter, or desire any further explanation
or information, please contact me directly at ###-###-####
Sincerely,
*** ***
Executive Correspondence

July 6, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois211 N. Broadway, Suite 2060Saint Louis, MO  63102Attn:  Dispute Resolution Department  Re:  Revdex.com Case # [redacted] – [redacted]  Dear Sir/Madam: I am...

in receipt of your letter regarding a complaint filed by [redacted].  As a result of your letter, Express Scripts reviewed Ms. [redacted]’s concern and would like to take this opportunity to respond. By way of background, Express Scripts administers prescription drug benefit plans on behalf of plan sponsors.  Freedom Fertility, a subsidiary of Express Scripts, is a specialty pharmacy focused on the needs of fertility patients and providers.  Express Scripts provides plan sponsors with “core” pharmacy benefit management services, including third-party claims processing, formulary administration, benefit plan communications, and other similar activities. Express Scripts’ home delivery pharmacy provides home delivery of prescription medications to beneficiaries of the pharmacy benefit plans sponsored by the clients. These services, contracted by the plan sponsors, satisfy the plan sponsors’ goals of providing a cost-effective, seamless and clinically appropriate benefit for its members.Ms. [redacted] expressed concern regarding a delay with her medication order from Freedom Fertility and is requesting credit. The medication order in question was delayed since it required approval for coverage.  Once coverage was determined, the delivery address needed to be modified; therefore, the order was delivered to Ms. [redacted] on June 20, 2017. Ms. [redacted] and Freedom Fertility have been working closely together regarding her medication order. Ms. [redacted] was informed that a credit in the amount of $4,394.70 was provided on June 20, 2017 and the additional credit of $304.49 is in process.     Revdex.com Serving Eastern Missouri and Southern IllinoisJuly 6, 2017Page 2 Ms. [redacted] will contact Freedom Fertility once she determines which medication needs to be resent as she was unsure at this time.   I trust this letter has been responsive to your request for information regarding this complaint.  If you have any questions regarding this matter, or desire any further explanation or information, please contact me directly at [redacted]. Sincerely,    [redacted]Senior Manager, Executive Correspondence

December 1, 2017    Revdex.com Serving Eastern Massachusetts, Maine, Rhode Island and Vermont290 Donald Lynch Boulevard, Suite 202Marlborough, MA. 01752-4705Attn:  Dispute Resolution Department  Re:  Revdex.com Case # [redacted] - [redacted]  Dear...

Sir/Madam, I am in receipt of your letter regarding a complaint filed by [redacted].  As a result of your letter, Express Scripts reviewed Ms. [redacted]’s concern and would like to take this opportunity to respond. By way of background, Express Scripts administers prescription drug benefit plans on behalf of plan sponsors.  Freedom Fertility, a subsidiary of Express Scripts, is a specialty pharmacy focused on the needs of fertility patients and providers.  Express Scripts provides plan sponsors with “core” pharmacy benefit management services, including third-party claims processing, formulary administration, benefit plan communications, and other similar activities. Express Scripts’ home delivery pharmacy provides home delivery of prescription medications to beneficiaries of the pharmacy benefit plans sponsored by the clients. These services, contracted by the plan sponsors, satisfy the plan sponsors’ goals of providing a cost-effective, seamless and clinically appropriate benefit for its members.Ms. [redacted] expressed concern with the amount she was charged for a medication she received from Freedom Fertility pharmacy. Ms. [redacted] indicated she was quoted the price if $1,854.83; however, was charged $2,106.74 and is requesting the difference be credited.   The price Ms. [redacted] was quoted was for a different quantity than the quantity dispense dispensed by Freedom Fertility.  On October 12, 2017, a Freedom representative advised Ms. [redacted] she can return the medication for a full credit due to the confusion; however, Ms. [redacted] indicated she wanted to keep the medication.    Revdex.com Serving Eastern Massachusetts, Maine, Rhode Island and VermontDecember 1, 2017Page 2 To resolve Ms. [redacted]’s concern, a credit was provided for the pricing difference in the amount of $251.91.  A Freedom Fertility representative contacted Ms. [redacted] and provided her with the resolution. I trust this letter has been responsive to your request for information regarding this complaint.  If you have any questions regarding this matter, or desire any further explanation or information, please contact me directly at ([redacted]. Sincerely,    [redacted]Senior Manager, Executive Correspondence

November 8, 2016Re:  Revdex.com Case # [redacted] – [redacted]Dear Sir/Madam:I am in receipt of your letter regarding a complaint filed by [redacted].  As a result of your letter, [redacted] reviewed Ms. [redacted]’s concern and would like to take this opportunity to respond.By way of...

background, [redacted] administers prescription drug benefit plans on behalf of plan sponsors.  Freedom Fertility, a subsidiary of [redacted], is a specialty pharmacy focused on the needs of fertility patients and providers.  [redacted] provides plan sponsors with “core” pharmacy benefit management services, including third-party claims processing, formulary administration, benefit plan communications, and other similar activities. [redacted]’ home delivery pharmacy provides home delivery of prescription medications to beneficiaries of the pharmacy benefit plans sponsored by the clients. These services, contracted by the plan sponsors, satisfy the plan sponsors’ goals of providing a cost-effective, seamless and clinically appropriate benefit for its members.Ms. [redacted] expressed concern with the processing of her medication in May 2016 from Freedom Fertility.  Ms. [redacted] indicated she paid for the medication without using her insurance and obtained with intentions to file with her insurance at a later time.  Ms. [redacted]’s claim was denied by her medical insurance since they indicated that the purchase should have been processed at the date of sale using her insurance plan; therefore, she is requesting reimbursement of $5,700.00 from Freedom Fertility.November 8, 2016Page 2Ms. [redacted]’s order was originally received in March 2016; however, she requested the order be postponed. Freedom Fertility maintained the order on file as requested.  Upon receipt of Ms. [redacted] call to Freedom Fertility in May, the order was placed for the medications in question. The calls in question were reviewed and at no time did Ms. [redacted] indicate she had insurance coverage; therefore, would be paying out-of-pocket for her medications. Upon receipt of the order, delivered on May 5, 2016, Ms. [redacted] called the following day stating that she received medications which she did not order. In listening to the call with customer service, the representative provided a list of the medications at the time of the order and proceeded to process them as requested.  Therefore, Ms. [redacted]’s request to return the medication was denied. On August 26, 2016, Ms. [redacted] contacted Freedom Fertility advising that she was trying to submit for reimbursement to her insurance company; however, the request was denied.  As a result, Ms. [redacted] inquired if Freedom Fertility would be able to bill her insurance and provide the credit.  This request could not be completed since Ms. [redacted] needed to provide the insurance information at the time of the order.  The only option for Ms. [redacted] was to submit her receipts for reimbursement to the insurance company directly. Ms. [redacted] contacted her insurance company in October 2016 to assist with filing the manual claim; however, Freedom Fertility is unable to bill the insurance for the past date of service. I trust this letter has been responsive to your request for information regarding this complaint.  If you have any questions regarding this matter, or desire any further explanation or information, please contact me directly at [redacted]Sincerely,[redacted]Executive Correspondence

September 6, 2016   [redacted]Attn:  Dispute Resolution Department   Re:  [redacted]/ Case# [redacted]         Dear Sir/Madam: I am in receipt of your September 6, 2016 rebuttal letter for Ms. [redacted]s’ concern and would like to take this opportunity to respond. Ms. [redacted] initial concern was that her credit card was charged for medication mailed by [redacted] which she states was not authorized or expected.  Ms. [redacted] expected a different medication which she was quoted a much lower amount.  After review of Ms. [redacted]’s account, it was determined that the physician ordered two medications to allow her to choose which medication she preferred.  One of the medications was covered under the prescription plan guidelines yet the other was not. During the processing of the order, there was an oversight made by Freedom Fertility resulting in the non-covered medication being shipped versus the covered medication as Ms. [redacted] requested.   [redacted]September 6, 2016Page 2 In an effort to resolve this matter, Freedom Fertility offered to ship the covered medication at the cost of the co-payment and a credit in the amount of $1149.50 was issued to Ms. [redacted]’s credit card August 31, 2016.  We apologize for any inconvenience this may have caused Ms. [redacted].  I trust this letter has been responsive to your request for information regarding this complaint.  If you have any questions regarding this matter, or desire any further explanation or information, please contact me directly at [redacted]. Sincerely,    [redacted]Executive Correspondence

September 2, 2016 [redacted]
Attn:  Dispute Resolution Department  Re:  [redacted]/ Case# [redacted]         Dear...

Sir/Madam: I am in receipt of your August 30, 2016 letter regarding a complaint filed by [redacted]. As a result of your letter, [redacted] reviewed Ms. [redacted]s’ concern and would like to take this opportunity to respond. By way of background, [redacted] administers prescription drug benefit plans on behalf of plan sponsors.  Freedom Fertility, a subsidiary of [redacted], is a specialty pharmacy focused on the needs of fertility patients and providers.  [redacted] provides plan sponsors with “core” pharmacy benefit management services, including third-party claims processing, formulary administration, benefit plan communications, and other similar activities. [redacted]’ home delivery pharmacy provides home delivery of prescription medications to beneficiaries of the pharmacy benefit plans sponsored by the clients. These services, contracted by the plan sponsors, satisfy the plan sponsors’ goals of providing a cost-effective, seamless and clinically appropriate benefit for its members. Ms. [redacted] expressed concern that her credit card was charged for medication mailed by [redacted] which she states was not authorized or expected.  Ms. [redacted] expected a different medication which she was quoted a much lower amount. After review of Ms. [redacted]’s account, the physician ordered two medications to allow her to choose which medication she preferred.  One of the medications was covered under the prescription plan guidelines yet the other was not. When the order was released, it was not specified as to which medication the member requested; therefore, Ms. [redacted]’s credit card on file was charged $1, 149.50 for the non-covered medication. [redacted] September 2, 2016 Page 2 In an effort to resolve this matter, Freedom Pharmacy offered to ship the covered medication at the cost of the co-payment and a credit in the amount of $1149.50 was issued to Ms. [redacted]’s credit card August 31, 2016. We apologize for any inconvenience this may have caused Ms. [redacted]. I trust this letter has been responsive to your request for information regarding this complaint.  If you have any questions regarding this matter, or desire any further explanation or information, please contact me directly at [redacted] Sincerely, [redacted] Executive Correspondence

July 20, 2016   Revdex.com Serving Eastern Missouri and Southern Illinois211 N. Broadway, Suite 2060Saint Louis, MO  63102Attn:   Dispute Resolution Department   Re:  Revdex.com Case # [redacted] – [redacted]...

[redacted]  Dear Sir/Madam: I am in receipt of your letter regarding a complaint filed by [redacted].  As a result of your letter, [redacted] reviewed Ms. [redacted]’s concern and would like to take this opportunity to respond. By way of background, [redacted] administers prescription drug benefit plans on behalf of plan sponsors.  Freedom Fertility, a subsidiary of [redacted], is a specialty pharmacy focused on the needs of fertility patients and providers.  [redacted] provides plan sponsors with “core” pharmacy benefit management services, including third-party claims processing, formulary administration, benefit plan communications, and other similar activities. [redacted]’ home delivery pharmacy provides home delivery of prescription medications to beneficiaries of the pharmacy benefit plans sponsored by the clients. These services, contracted by the plan sponsors, satisfy the plan sponsors’ goals of providing a cost-effective, seamless and clinically appropriate benefit for its members.Ms. [redacted] expressed dissatisfaction with her experience with Freedom Fertility resulting in her having to purchase the medication at the retail pharmacy.  Receipts were received for the retail purchase and reimbursement was processed.  In addition, Ms. [redacted] express concern with the six month expiration date for medication received from Freedom Fertility.  The medication in question is a compound drug; therefore, has a shelf life of six months.  Revdex.com Serving Eastern Missouri and Southern IllinoisJuly 20, 2016Page 2 In Ms. [redacted] complaint, she also stated she was advised her medication were not covered.  Based on Ms. [redacted]’s prescription plan guidelines, the medications are covered with the exception of one compound.  Ms. [redacted] was informed of this information and approved Freedom Fertility to process the non-covered compound which she would pay out-of-pocket.   Ms. [redacted] indicated that there were items missing from one of her shipments; therefore, she contacted Freedom Fertility and sated she was informed that the medication would be mailed yet she was charged again.  There is no indication Ms. [redacted] was charged for medications without her permission.  The last three orders set up in May/June were processed after the patient was called and payment provided. There is no indication that items were missing.    Lastly, Ms. [redacted] was provided credit in the amount of $258.00 for medications.  Should Ms. [redacted] return one vial of a medication mailed to her, an additional credit will be provided in the amount of $43.06. I trust this letter has been responsive to your request for information regarding this complaint.  If you have any questions regarding this matter, or desire any further explanation or information, please contact me directly at [redacted]. Sincerely,    [redacted]Executive Correspondence

December 8, 2016   Revdex.com Serving Eastern Massachusetts, Maine, Rhode Island and Vermont290 Donald Lynch Boulevard, Suite 202Marlborough, MA. 01752-4705Attn:  Dispute Resolution Department  Re:  Revdex.com Case # [redacted] – [redacted]...

[redacted]  Dear Sir/Madam, I am in receipt of your letter regarding a complaint filed by [redacted].  As a result of your letter, Express Scripts reviewed Ms. [redacted]’s concern and would like to take this opportunity to respond. By way of background, Express Scripts administers prescription drug benefit plans on behalf of plan sponsors.  Freedom Fertility, a subsidiary of Express Scripts, is a specialty pharmacy focused on the needs of fertility patients and providers.  Express Scripts provides plan sponsors with “core” pharmacy benefit management services, including third-party claims processing, formulary administration, benefit plan communications, and other similar activities. Express Scripts’ home delivery pharmacy provides home delivery of prescription medications to beneficiaries of the pharmacy benefit plans sponsored by the clients. These services, contracted by the plan sponsors, satisfy the plan sponsors’ goals of providing a cost-effective, seamless and clinically appropriate benefit for its members.Ms. [redacted] expressed concern on the amount she was charged for a medication she received from Freedom Fertility pharmacy. Ms. [redacted] indicated she was quoted the price if $35.00; however, was charged $67.21.   Ms. [redacted] placed an order for the medication in question and was informed that if it was not covered, Freedom Fertility would fill it from the manufacturer discount pharmacy and she would pay $35. However, because the deductible had not been met, Ms. [redacted] was billed $67.21 (100% because of the drug tier) to go towards her deductible.        Revdex.com Serving Eastern Massachusetts, Maine, Rhode Island and VermontDecember 8, 2016Page 2 To assist Ms. [redacted] in understanding the reason for the charge in question, a Freedom Fertility representative spoke to Ms. [redacted] and discussed the matter.  In addition, a one-time courtesy credit was provided to Ms. [redacted] and email was sent to her directly to confirm the transaction.  Ms. [redacted] expressed her satisfaction with the resolution.    I trust this letter has been responsive to your request for information regarding this complaint.  If you have any questions regarding this matter, or desire any further explanation or information, please contact me directly at [redacted]. Sincerely,    [redacted]Senior Manager, Executive Correspondence

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]