Freedom Financial Asset Management, LLC

Initial Business Response /* (1000, 5, 2014/10/30) */
Our goal at Consolidation Plus is to deliver diamond-level service to each and every one of our customers and we are very sorry to hear that Mrs*** feels we have not done that in her caseMrand Mrs*** signed the Consolidation
Plus loan agreement on 4/26/and received a copy the same dayMrs*** contacted our Customer Service department on 6/13/and left a message stating that she had questions regarding her loanAround the same time, Consolidation Plus was notified by Mrs***'s bank that a stop payment order had been placed on the monthly loan payment draftsMrs***'s message was escalated to a manager for resolution
Several attempts were made to reach Mrs*** and contact was made on 6/17/Mrs*** requested to modify the loan interest rateConsolidation Plus researched Mrs***'s request and ultimately discovered that no errors were made during the loan enrollment processThe interest rate on the loan is fixed and Mrs*** was informed that the rate cannot be modified once the loan agreement is executed (signed) by the borrowersThe customers were sent another copy of their signed loan agreement as well as a detailed breakdown of the charges that were included in their loan balanceConsolidation Plus also researched phone records around the time Mrand Mrs*** signed the loan agreement and were unable to locate any calls received from them besides the original loan welcome call which was when the loan terms were reviewed in detail with the customers prior to them signing the agreement
Mrand Mrs*** expressed that they were unable to make up the payments they missed on 6/12/and 6/28/As a courtesy, Consolidation Plus agreed to defer those payments and the customers started making on-time payments on 7/10/
Mrs*** requested assistance with updating her credit profileThe customer was advised that Consolidation Plus is not a credit repair agency and so we could not provide assistance with that processHowever, the customer was told that she could access information on her credit profile by visiting www.annualcreditreport.com and requesting assistance from the credit bureaus with updating her profile
Again, our goal at Consolidation Plus is to deliver diamond-level service to our customers and we welcome Mrs*** to contact our Customer Service department at XXX-XXX-XXXX, option #2, if she has any further questions or concerns regarding her loanAgents are available on Monday through Friday from 8:AM - 4:PM, MSTAlternatively, Mrs*** may send an email to: ***@consolplus.com and request assistance
Initial Consumer Rebuttal /* (3000, 7, 2014/10/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Consolidation Plus continues to lie their response is not correctI did not call to discuss interest rates nor did I request any assistance to repair my creditI reported that I had been mislead, and lied to by representative of consolidation plus and was coned into getting the loan that we were scammed intoMy husband did not sign the online application, I did because I was lead to belief that their company Freedom Debt Resolution had only resolved only two of my eleven accountsMy problem is that we tried to stop the loan within hours of discovering statements this rep made and were unable to reach any live person at this company only got an answering machine so I decided to stop payment to them until I got some answersI told Miss *** that her companies had ruined my credit and good standings with my creditors It seems that all these people say is nothing but lies lies and lies, that diamond service that Miss *** writes about is nothing but a piece of coal, not a diamond It seems that this complaint is not affecting this company at all, they need to own what they did to us
Final Business Response /* (4000, 14, 2014/11/14) */
We recently mailed a letter to Mrs***'s home address and truly hope that she will contact us in the manner she is most comfortable to let us know how she would like us to assist her in this matter
The letter read:
Dear Mrs***,
We are truly sorry that you feel the way you do about your Consolidation Plus loanWe would like the opportunity to discuss your concerns and to resolve the problemIn the complaint to the Revdex.com you did not state how we can resolve this issue for you, only that you would like it resolvedPlease contact me via phone, *** or email, ***@freedomdebtrelief.com, in order to resolve this complaint
Regards,
*** ***
Final Consumer Response /* (4200, 16, 2014/11/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not gotten any thing in the mail from this company

Before I enrolled in the consolidation plus program, I felt like I was not seeing the light of dayI contacted them and I could not be more happier, they helped me through the whole process, any questions I had they were thereI could not thank them enough

Initial Business Response /* (1000, 5, 2014/10/30) */
Our goal at Consolidation Plus is to deliver diamond-level service to each and every one of our customers and we are very sorry to hear that Mr. [redacted] feels we have not done that in his case. Mr. [redacted] contacted our Customer Service...

department on 10/16/14. During that call, he requested two things: 1) discontinue ACH payments and 2) refund on Freedom Debt Relief debt settlement fees. Mr. [redacted]'s ACH payments have been turned off and Freedom Debt Relief has agreed to a courtesy refund in the amount of $350. A Customer Service agent will contact Mr. [redacted] today and confirm whether he would like to apply the courtesy refund to his loan balance, which will reduce the loan payoff quote. Alternatively, Mr. [redacted] may choose to receive the $350 courtesy refund via automatic deposit to his personal checking account.
Again, our goal at Consolidation Plus is to deliver diamond-level service to our customers and we welcome Mr. [redacted] to contact our Customer Service department at XXX-XXX-XXXX, option #2, if he has any further questions or concerns regarding his loan. Agents are available on Monday through Friday from 8:00 AM - 4:00 PM, MST. Alternatively, Mr. [redacted] may send an email to: [redacted]@consolplus.com and request assistance.
Initial Consumer Rebuttal /* (2000, 7, 2014/10/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)