Freedom First Holdings LLC

To whom it may concern: National Auto Sales received a complaint from [redacted] on the 19th of June, National Auto Sales is a in-house companyIn our contracts that every customer reads and signs, including other documents specifically states what day the customer’s payment is dueThis is the third vehicle [redacted] purchased with National Auto SalesThe last two vehicles also got repossessedBut we decided to give her a 3rd chance to prove herselfEvery since she purchased her most recent vehicle she has never been on time and defaulted on her contractWe repossessed the vehicle once already and still let her get the vehicle back once she got caught upThis is the second repossession in a three month periodWe also require full coverage insurance where she was not able to maintain thatI have letters from the insurance company stating her insurance is past due and canceledWe are the lien holder of the vehicle so every insurance company notifies us if the insurance policy is canceled or in defaultThe customer also stated then she was being “stalked”The towing company we hired to repossess the vehicle was trying to recover the vehicle in which she pulled into a garage quickly and hid the vehicle there for over daysWe notified the customer in our notice of intention to Retain Collateral In Full Satisfaction of Debt that she was in default and that National Auto Sales accelerate the unpaid principle balance under the contract and propose to retain and sell the collateral in satisfaction of the obligationAfter the 20th day after the repossession the vehicle can be up for sale again

National Auto Sales [redacted] *** Phone ###-###-#### Fax ###-###-#### Revdex.com Corporate Office 12/05/La Posada Drive Austin, TX RefID # [redacted] Thank you for contacting our business regarding this complaintOur mutual customer has been refunded the full amount he paidIt is, however, unfortunate that circumstances beyond our company's control, could not be corrected in a timely matter, to the customer's satisfactionIf you have any further questions or concerns, please contact us [redacted]

Complaint: [redacted] I am rejecting this response because: I understand the cars are sold as is but how would I have known that the transmission would go out in months of me having the vehicle! so its fair to sell people cars that they assure u is in great shape and there are no problems but u drive for months and it breaks down that transmission was bad before I bought it and They didnt inform me of that Regards, [redacted]

National Auto Sales [redacted] *** [redacted] [redacted] Attn: [redacted] RefID # Thank you for contacting our business regarding this complaintOur mutual customer purchased the vehicle on 01/31/Our vehicles are sold "AS IS'', with no warranty, as stated in our agreementIf you have any further questions or concerns, please contact us [redacted] for [redacted] President/CEO

To whom it may concern: National Auto Sales received a complaint from *** *** on the 19th of June, National Auto Sales is a in-house companyIn our contracts that every customer reads and signs, including other documents specifically states what day the customer’s payment is
dueThis is the third vehicle *** purchased with National Auto SalesThe last two vehicles also got repossessedBut we decided to give her a 3rd chance to prove herselfEvery since she purchased her most recent vehicle she has never been on time and defaulted on her contractWe repossessed the vehicle once already and still let her get the vehicle back once she got caught upThis is the second repossession in a three month periodWe also require full coverage insurance where she was not able to maintain thatI have letters from the insurance company stating her insurance is past due and canceledWe are the lien holder of the vehicle so every insurance company notifies us if the insurance policy is canceled or in defaultThe customer also stated then she was being “stalked”The towing company we hired to repossess the vehicle was trying to recover the vehicle in which she pulled into a garage quickly and hid the vehicle there for over daysWe notified the customer in our notice of intention to Retain Collateral In Full Satisfaction of Debt that she was in default and that National Auto Sales accelerate the unpaid principle balance under the contract and propose to retain and sell the collateral in satisfaction of the obligationAfter the 20th day after the repossession the vehicle can be up for sale again

Complaint: ***
I am rejecting this response because: they have not given A chance to me nor allowed me to make the payments which were always within that monthYes the company manager has been stalking me which she stated she was and I spoke with the insurance company and they vouched of not receiving or sending anything about my policy being canceled for three months as National Auto Sales made it to beThis company is a rip off and just take clients moneyI have had other vehicles with them and those vehicles were not up to part the reason I let them go backThis company feels they can get away with getting over on people and not have c anything done but I want justice served because I wasn't given a fair chanceNothing in the contract says after a second or third possession that it will be put up for saleNot only did they repossess my vehicle but they did while at work by coming to my clients home and doing soNot only were they in the wrong so I feel but the only way they knew where my client lived is by following me and no auto company is suppose to follow their purchases ANYWHERE regardless of any situationI won't stop until I have this company pay for the suffering they have caused me as well as other customersEvery review about this company are bad and a complaint of how they don't give one a chance and just take their money all to pick the car up and make a profit again off that vehicle.
Regards,
*** ***

National Auto Sales
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[redacted]  Phone ###-###-#### Fax ###-###-#### Revdex.com Corporate Office                                     ...⇄ 12/05/14 1005 La Posada Drive Austin, TX 78752 Ref. ID #[redacted] Thank you for contacting our business regarding this complaint. Our mutual customer has been refunded the full amount he paid. It is, however, unfortunate that circumstances beyond our company's control, could not be corrected in a timely matter, to the customer's satisfaction. If you have any further questions or concerns, please contact us.
[redacted]

To whom it may concern:   National Auto Sales received a complaint from [redacted] on the 19th of June, 2015. National Auto Sales is a in-house company. In our contracts that every customer reads and signs, including other documents specifically states what day the...

customer’s payment is due. This is the third vehicle [redacted] purchased with National Auto Sales. The last two vehicles also got repossessed. But we decided to give her a 3rd chance to prove herself. Every since she purchased her most recent vehicle she has never been on time and defaulted on her contract. We repossessed the vehicle once already and still let her get the vehicle back once she got caught up. This is the second repossession in a three month period. We also require full coverage insurance where she was not able to maintain that. I have letters from the insurance company stating her insurance is past due and canceled. We are the lien holder of the vehicle so every insurance company notifies us if the insurance policy is canceled or in default. The customer also stated  then she was being “stalked”. The towing company we hired to repossess the vehicle was trying to recover the vehicle in which she pulled into a garage quickly and hid the vehicle there for over 6 days. We notified the customer in our notice of intention to Retain Collateral In Full Satisfaction of Debt that she was in default and that National Auto Sales accelerate the unpaid principle balance under the contract and propose to retain and sell the collateral in satisfaction of the obligation. After the 20th day after the repossession the vehicle can be up for sale again.

To whom it may concern, We sold the 2006 Impala to the Customer in this complaint on 02/21/15. She was informed before she swiped her card for the Down Payment that she was required to provide Full Coverage Insurance as she signed and agreed to on the Contract. I believe she may have misunderstood...

to mean she just had to provide some insurance. When she showed concern that she couldn't provide Full Coverage Insurance, we offered to return the $1100 partial Down Payment back to her Card. She said that she was going to go ahead and get the vehicle. The Customer had a Deferred Down Payment of $400(that she did pay), as well as Tax, Title, and License of $692.49 that was due on 03/14/15, of which she only paid $50. We Repossessed the vehicle on 03/25/15, a full 10 days after her TT&L was required to be paid, after her First Month Payment was due as well, due to non payment, as well as not providing Full Coverage Insurance, as is required under her contract While the Vehicle was sitting here on the lot, there were several customers who inquired about the vehicle, and when they could buy it. We told them, as we tell anyone asking about Vehicles that have been Repossessed, we are required to give the current customer 21 days to catch up on their payments, or pay the vehicle off. Even after the required 21 Days, we gave the current customer two more chances, spanning another week to come in and catch up on the Vehicle and provide Full Coverage insurance, and she never accepted that opportunity. We do not give out any personal information on the current customer, but it's not unusual for current and former customers to already know each other, as I believe was already the case. Conclusion: We do not pressure our customers to buy vehicles, and it would have been no issue to give the customer her money back before she signed her contract if providing Full Coverage Insurance was an issue, and we infonned her of that. She decided to go ahead and get the vehicle regardless. She failed to provide the proper Insurance, or pay what was owed on the Velaicle(Both Tr&L, and her first Car Note) We feel like we gave her plenty of opportunity to not only back out of the deal, but to also get caught up and get the vehicle back that she failed to take action on. We also feel its completely false to think we give out ANY customers information to another customer. National Auto Sales

National Auto Sales [redacted]...

[redacted] Phone ###-###-#### Fax ###-###-#### Revdex.com Corporate Office                                     ...⇄ 12/29/14 [redacted] Attn: [redacted] Ref. ID # [redacted] Thank you for contacting our business regarding this complaint. Our mutual customer purchased the vehicle on 10/08/14. Our vehicles are sold "AS IS", with no warranty, as stated in our agreement When the customer broke down on 10/22/14, at our company's expense, the vehicle was picked up and repaired. The customer picked up the vehicle and stated she would be in or 12/06/14 to make her payment. She was told at that time that her full coverage insurance was cancelled, and that it needed to be renewed, per our agreement. The customer did not come in or call, nor did she renew her insurance. The customer was 2 payments in arrears, and still did not have insurance when the vehicle was repossessed on 12/21/14. This is the 2nd vehicle the customer has purchased with our company. The 1st vehicle was also repossessed for non-payment. If you have any further questions or concerns, please contact us.   [redacted]

National Auto Sales [redacted]...

[redacted]                                   ...⇄ [redacted] Attn: [redacted] Ref. ID # 10606455 Thank you for contacting our business regarding this complaint. Our mutual customer purchased the vehicle on 01/31/15. Our vehicles are sold "AS IS'', with no warranty, as stated in our agreement. If you have any further questions or concerns, please contact us.
[redacted]  for  [redacted] President/CEO

Complaint: [redacted]
I am rejecting this response because: I understand the cars are sold as is but how would I have known that the transmission would go out in 2 months of me having the vehicle! so its fair to sell people cars that they assure u is in great shape and there are no problems but u drive for 2 months and it breaks down that transmission was bad before I bought it and 
They didnt inform me of that
Regards,
[redacted]

To whom it may concern, We sold the 2006 Impala to the Customer in this complaint on 02/21/15.
0.0001pt 0in;">She was informed before she swiped her card for the Down Payment that she was required to provide Full Coverage Insurance as she signed and agreed to on the Contract. I believe she may have misunderstood to mean she just had to provide some insurance. When she showed concern that she couldn't provide Full Coverage Insurance, we offered to return the $1100 partial Down Payment back to her Card. She said that she was going to go ahead and get the vehicle. The Customer had a Deferred Down Payment of $400(that she did pay), as well as Tax, Title, and License of $692.49 that was due on 03/14/15, of which she only paid $50. We Repossessed the vehicle on 03/25/15, a full 10 days after her TT&L was required to be paid, after her First Month Payment was due as well, due to non payment, as well as not providing Full Coverage Insurance, as is required under her contract While the Vehicle was sitting here on the lot, there were several customers who inquired about the vehicle, and when they could buy it. We told them, as we tell anyone asking about Vehicles that have been Repossessed, we are required to give the current customer 21 days to catch up on their payments, or pay the vehicle off. Even after the required 21 Days, we gave the current customer two more chances, spanning another week to come in and catch up on the Vehicle and provide Full Coverage insurance, and she never accepted that opportunity. We do not give out any personal information on the current customer, but it's not unusual for current and former customers to already know each other, as I believe was already the case. Conclusion: We do not pressure our customers to buy vehicles, and it would have been no issue to give the customer her money back before she signed her contract if providing Full Coverage Insurance was an issue, and we infonned her of that. She decided to go ahead and get the vehicle regardless. She failed to provide the proper Insurance, or pay what was owed on the Velaicle(Both Tr&L, and her first Car Note) We feel like we gave her plenty of opportunity to not only back out of the deal, but to also get caught up and get the vehicle back that she failed to take action on. We also feel its completely false to think we give out ANY customers information to another customer. National Auto Sales

National Auto Sales [redacted] [redacted]
[redacted] Phone...

###-###-#### Fax ###-###-#### Revdex.com Corporate Office                                     ...⇄ 03/02/15 [redacted] Attn: [redacted] Ref. ID #[redacted] Thank you for contacting our business regarding this complaint. Our mutual customer purchased the vehicle on 02/03/15. Our vehicles are sold "AS IS", with no warranty, as stated in our agreement. The vehicle sold to the customer is a model year 2000. As of today, the customer is delinquent on her deferred payment agreement, and is subject to repossession. If you have any further questions or concerns, please contact us. [redacted] for  [redacted]
 [redacted]