Freedom Homes Inc.

*** *** subcontracts with the cheapest contractors that in my opinion perform sub standard work The contractor he hired to install my back Door actually took a chisel to the frame and split the frame about 18” in length and now the integrity of our back door has been compromised The contractor he hired to install our windows and shower in master bathroom installed the shower door on the wrong side so it leaked water into the walk in closet when using the shower This sub contractor came to my house three times before he finally moved the shower door to the right side of shower They also used two men to force the living room window up and almost stood on it to close it Then left saying it was fixed On their third trip to my home to fix the shower the man used a level to show me the living room window frame was warped Then the owner of the window company called me to tell me he was going to send his employee to my home to look at the window He couldn’t tell me wha

-••.--—---—.•-_[redacted]._——a ——DATE TO: [redacted]
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[redacted]REGARDNG:[redacted]...

[redacted]December 8, 2017Re: l.D.# [redacted]I am writing in response to the above referenced complaint concerning warranty issues oncomplainants’ home.Complaints claim that my carpenter sub-contractor split the rear door frame is not true. Theframe was already damaged and split when the carpenter arrived at the job site. The carpenteradjusted the door so that it flmctions properly. The door and frame are not a structural componentof the home and the split is only cosmetic and can be repaired. My painter was going to repair thedoor frame but the complainant would not let him do the necessary repair work. When the complainantmoved into the home the door was undamaged and in working order. Since the damage to the doorframe occurred after move-in this is not an item covered under the warranty. Our offer to do the repairwork was merely to help assist the oter.The shower door was repaired shortly after complaint moved into the home and the shower doorwas reversed at his request.I was unaware that the window had not been repaired until November 20th because the lastcorrespondence concerning this mater from complainant was on September 20th The window is not asafety hazard because by building code the window can be a stationary non-openable window plus it iswithin five feet of the back door- On November 27th a representative from the window company calledcomplainant to tell him they were coming out to repair his window. He told them they could not openand close the window which meant that they could not repair the window.The representatives supervisor then called the complainant who began acting strangely, called himan ae and hung up on him. Please read the accompanying 2-letters from Contractors GlassProducts the.Touch up paint was left in the garage so the homeowner could touch-up after move in. When thepainter asked where the paint left in the garage was the complainant said he threw if away becausehe didn’t want it in the garage.Complainant was given the correct wall color in writing “P.RG. Shark Mopako Builder”.Complainant did not buy the correct paint. He bought ERG. Shark Manor Hall which is not the same.Since his letter of complaint it is my understanding that the painter has convinced him that he wasgiven the correct paint color and this is no longer an issue.Complaint has refused to let us make the repairs he is complaining about, threw away the touch-uppaint we left for him, purchased different paint than we told him and yet everything is our fault.Hopefully this response letter will answer any questions you have regarding this complaint.Sincerely,[redacted]