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Freedom Jeep Chrysler

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Reviews Freedom Jeep Chrysler

Freedom Jeep Chrysler Reviews (13)

To whom is may concern:This is a response to a complaint filed by [redacted] on 05/20/ Mr [redacted] came into the store on 05/09/with a Jeep Patriot with a little over 172K miles and that repair was completed and paid for He returned on 05/18/with another problem This was a different problem as explained in the accompanying documents As is shown, the problem was not misdiagnosed and the repairs were done Three separate codes have been activated since 05/09/2015, two repaired and the third was declined Also attached is Mr***'s correspondence chat with Chrysler, and a transmission flush is not mentioned It is the opinion of the Freedom Jeep Chrysler service department that with this vehicle having over 170,miles, a transmission flush will not correct the problem and replacement of the transmission is in order The service manager's statement is attached, copies of the codes that were stored, and a paid repair order Again this was on two separate occasions Thank you - [redacted] , GSM [redacted] Due to the limit of attachments allowed on the Revdex.com website, I am copying the Service Manager's statement below:May 20, 2015To whom it may concern:Mr [redacted] came into Freedom Jeep Chrysler on 05/09/withan issue on his Jeep Patriot with 172,miles He stated that the check engine light iscoming on and that the engine seems to be losing power Tech ID# [redacted] performed diagnosis and foundthat there was two active codes in the system, Pintake manifold runnerposition sensor circuit high, and Pintake manifold runner control stuckopen When the intake manifold runner isstuck, it will cause the sensor to read high voltage Diagnostic flow chart shows that the intakemanifold runner valve is bad This partis not serviced separately; it comes with the intake manifoldNo other codeswere stored in any of the other modules at this time After the diagnosis was completed we called Mr [redacted] andreviewed the findings over the phoneMr [redacted] was told that the intake manifold would have to be replaced tocorrect his concern At this time heagreed to our estimate and we repaired his vehicleEstimate that was given toMr [redacted] is as follows:$total parts$for total labor$for shop supplies and disposal fees$for taxTotal amount for repairs $ Mr [redacted] agreed to pay thisamount at this timeAfter Mr [redacted] agreed to the repairs, we completed therepairs and Tech ID # [redacted] cleared all the codes, test drove the vehicle andcheck engine light was not on Mr***picked his vehicle up at this timeOn 05/18/2015, Mr [redacted] cameback into Freedom Jeep Chrysler and stated that the engine still seems tolosing power and the check engine light is coming on accompanied by anotherlight that he didn’t that he wasn’t sure what it was He took a picture of the light to send tous He added that there was a loud hummingnoise coming from the vehicleMr [redacted] brought the vehicleback in and it was assigned to the same Tech ID # [redacted] for diagnostic He found at this time it had one stored code [redacted] transmission high temperature operation activated This code was not there on his prior visit on05/09/2015, nor were the two codes from 05/09/stored in any of themodulesAt this time, we completed the diagnostic flow chart for the code *** We found that the transmission is going out,and that is causing the check engine light to come on The transmission over temperature light iscoming on, and causing the humming noise that he had stated The transmission that Mr***’s car has isa CVT, Continuously Variable TransmissionThere are no parts offered for this transmission through Chrysler and wedo not have a procedure to rebuild themWe priced Mr [redacted] a newtransmission, total parts and labor would be $ Mr [redacted] declined the repairs These two visits were twoseparate problems It is unfortunatethat Mr [redacted] had these issues with his vehicle however, they were twoseparate problems Mr [redacted] stated thathe would like to have his money back for the first repair on 05/09/2015, and Iexplained the visits to him as I have in this letter If this was a comeback and we had not repairhis car correctly on the first visit, we would have no problem doing anythingto help Mr*** This repair is not acomeback and we feel that we do not owe a refund for the first visit Thank you, [redacted] Service ManagerFreedom Jeep Chrysler

To our best knowledge, the customer has received their license plates and his concerns are resolved We initially were told that we could not give him license plates until the title work was fixed, however, we reached out to our local tax office and they told us different They informed
us that we will continue to correct the lienholder information and the customer can use the license plates that were issued We called the customer and he was able to come pick up his license plates We apologize for any inconvenience and thank the customer for their patience

Dear Mr***, We understand that you are not satisfied with your vehiclepurchase. Unfortunately, most vehicles have had some paint work or touchup done to them at some time in their past. When you arrived at thedealership we did provide you the opportunity to look over the
vehicleWithyour history of paint and body work, we feel you looked over and knew the car’scondition at the time of purchase. We provided a CARFAX to you at nocharge. At the time of purchase there was an document that wassigned by you to state that the car is sold as it sits without any furtherwarranty from the dealership. Although we know you are not satisfied, wefeel we provided ample time and opportunity for you to refuse the purchase ofthe vehicle. When you returned to the dealership the day you purchased, you explained your concerns about thepaintwork to us and you still chose to drive the vehicle to Iowa in its condition. At this time, we will consider purchasing the vehicle fromyou, however, the car would need to be delivered to us at yourexpense. Because of the travel expense, it may be of less cost tosell it locally in your area. Thank you,*** ***

Complaint: ***
I am rejecting this response because:
You Said that you would give me 15,for my carI paid 17,for itI would like a full refundI would bring the car back to you with no cost to you if you give me a full refund for what I paid for itYou're not trying to make it right with me, you are just buying the car back at the NADA value, so you can resale the car, and make another $2,off of someoneThat does nothing to make it right with meI requested to return the car the following Monday, and you said no because I wanted you to pay the travel expensesThe week of December 22, I said I would return the car, and I would pay the expenses to get it there, and you said I couldn't return itNow, today, the 7, you said it was because I wanted you to pay travel expensesThen the other time it was because it was too close to the holidaysYou guys Change your stories every time I talk to youI asked multiple times who owned the dealership and *** said ***, but never a last nameI then asked the lady that answered the phone and she said it was *** ***I asked to speak to him and she said he was on vacation for a week and he is hard to get a hold ofEven when he is workingAnd when I asked to talk to *** before she said that same exact thingShe said he would call me when he got back, the week of December 29, never heard anything from himShe said that he would deal with me directly regarding the Revdex.com complaint, yet she is
Regards,
*** ***

Good morning,We have spoken to the customer and she is very satisfied with the resolution we provided to her.  Thank you,  [redacted], SVC Manager

Good afternoon, We understand that car troubles never come at a convenient time and can become stressful on anyone.  In this situation, the car was here for transmission issues.  The current issues that Ms. [redacted] refers to are not related to her previous repairs.  The current issue she speaks of is a misfire and we never saw the vehicle for that concern or issue.  I have attached reprints of her repair orders.  We did email them to her twice, so I am not sure why she has not received them.  Every customer receives a copy of their repair order when they pick up their car, so these are reprints as the originals were given to her at the time of service.  In an effort to promote customer service we did in fact assist Ms. [redacted] with cost of her repairs in the amount of $820 plus we provided a rental car for 26 days at no cost to her.  In the time she had the rental, Ms. [redacted] did put over 3,000 miles on our rental car and it came back in an unfavorable condition.  There were cigarette burns in the door panels and the beige seats had black streak marks all over them.  The car had to be removed from our rental fleet because of its condition.  We did not charge Ms. [redacted] for any damages made to our car.  We regret that she is now having issues with her car once again, however, we do not see any reason to assist in this repair.

Good morning, It was my understanding that the customers issues with Freedom Jeep Chrysler were resolved.  After receiving this complaint, I called the customer and let her know I received this complaint.  She mentioned that she filed this a couple weeks ago and that she no longer had...

a complaint.   I called our Chrysler representative to make sure there was no new issue that needed attention.  We invite the customer to call or email should they need further assistance.  Thank you, [redacted]

Complaint: [redacted]
I am rejecting this response because:I did discuss the bill at the dealership and was told it was warranty work. I did receive an automated email that showed a balance due on 11 July and I did respond to that email without receiving any response from the dealership. Sending an automated notice with an amount due for warranty work of anything more than $0 is fraudulent billing. I do accept the dealership of $0 due now. However the dealership needs to take action and responsibility for the improper automated billing. I did attempt to clarify the billing with the dealership but received no response then notified Revdex.com.  Had no Revdex.com notice been filed I'm sure billing notices would have continued. Note attachment. Thank you for your assistance.Where  
Regards,
[redacted]

To whom is may concern:This is a response to a complaint filed by [redacted] on 05/20/2015.  Mr. [redacted] came into the store on 05/09/2015 with a 2009 Jeep Patriot with a little over 172K miles and that repair was completed and paid for.  He returned on 05/18/2015 with another problem....

 This was a different problem as explained in the accompanying documents.  As is shown, the problem was not misdiagnosed and the repairs were done.  Three separate codes have been activated since 05/09/2015, two repaired and the third was declined.  Also attached is Mr. [redacted]'s correspondence chat with Chrysler, and a transmission flush is not mentioned.  It is the opinion of the Freedom Jeep Chrysler service department that with this vehicle having over 170,000 miles, a transmission flush will not correct the problem and replacement of the transmission is in order.  The service manager's statement is attached, copies of the codes that were stored, and a paid repair order.  Again this was on two separate occasions.   Thank you - [redacted], GSM[redacted]Due to the limit of attachments allowed on the Revdex.com website, I am copying the Service Manager's statement below:May 20, 2015To whom it may concern:Mr. [redacted] came into Freedom Jeep Chrysler on 05/09/2015 withan issue on his 2009 Jeep Patriot with 172,387 miles.  He stated that the check engine light iscoming on and that the engine seems to be losing power.  Tech ID# [redacted] performed diagnosis and foundthat there was two active codes in the system, P2017 intake manifold runnerposition sensor circuit high, and P2004 intake manifold runner control stuckopen.  When the intake manifold runner isstuck, it will cause the sensor to read high voltage.  Diagnostic flow chart shows that the intakemanifold runner valve is bad.  This partis not serviced separately; it comes with the intake manifold. No other codeswere stored in any of the other modules at this time.  After the diagnosis was completed we called Mr. [redacted] andreviewed the findings over the phone. Mr. [redacted] was told that the intake manifold would have to be replaced tocorrect his concern.  At this time heagreed to our estimate and we repaired his vehicle. Estimate that was given toMr. [redacted] is as follows:$407.00 total parts$444.60 for total labor$34.79 for shop supplies and disposal fees$36.45 for taxTotal amount for repairs $922.84.  Mr. [redacted] agreed to pay thisamount at this time. After Mr. [redacted] agreed to the repairs, we completed therepairs and Tech ID #[redacted] cleared all the codes, test drove the vehicle andcheck engine light was not on.  Mr. [redacted]picked his vehicle up at this time. On 05/18/2015, Mr. [redacted] cameback into Freedom Jeep Chrysler and stated that the engine still seems tolosing power and the check engine light is coming on accompanied by anotherlight that he didn’t that he wasn’t sure what it was.  He took a picture of the light to send tous.  He added that there was a loud hummingnoise coming from the vehicle. Mr. [redacted] brought the vehicleback in and it was assigned to the same Tech ID #[redacted] for diagnostic.  He found at this time it had one stored code[redacted] transmission high temperature operation activated.  This code was not there on his prior visit on05/09/2015, nor were the two codes from 05/09/2015 stored in any of themodules. At this time, we completed the diagnostic flow chart for the code [redacted].  We found that the transmission is going out,and that is causing the check engine light to come on.   The transmission over temperature light iscoming on, and causing the humming noise that he had stated.  The transmission that Mr. [redacted]’s car has isa CVT, Continuously Variable Transmission. There are no parts offered for this transmission through Chrysler and wedo not have a procedure to rebuild them. We priced Mr. [redacted] a newtransmission, total parts and labor would be $3800.  Mr. [redacted] declined the repairs.  These two visits were twoseparate problems.  It is unfortunatethat Mr. [redacted] had these issues with his vehicle however, they were twoseparate problems.  Mr. [redacted] stated thathe would like to have his money back for the first repair on 05/09/2015, and Iexplained the visits to him as I have in this letter.  If this was a comeback and we had not repairhis car correctly on the first visit, we would have no problem doing anythingto help Mr. [redacted].  This repair is not acomeback and we feel that we do not owe a refund for the first visit.   Thank you,[redacted]Service ManagerFreedom Jeep Chrysler

Thank you for bringing your concerns to our attention.  We hope that you were satisfied with the resolution.  We have agreed to put all money paid to us in the previous repair toward the repair of the sunroof.  We apologize for any inconvenience this caused you.  In regards to...

the parking lot, the next time you come you will notice we had it repaved, sectioned and numbered to give service customers assigned parking spots when they pick up their vehicles.  It is working out great so far!  Please let us know if you need any further assistance.  Our team is ready to assist you! thank you,[redacted]Service Manager

Good afternoon,This letter is in response to a Revdex.com complaint received June 8,2015 from [redacted].  In an effort to find the best loan approval forthe customer, we sent her application to lenders we felt had the best optionson the preowned Infiniti that was purchased.  We apologize for...

anymisunderstanding in regards to the credit inquiries.  With a signed credit application by the customer, typically, our dealership will pull one creditbureau and then we will send your application to the lenders that we feel will get the customer the best offer.  In doing so, the lenders will pull acredit bureau to make their loan decision.  There was no illegal action in this business transaction. There is a misconception the customer has in regards to credit inquiries when shopping for a vehicle.  We do want topoint out that according to the E[redacted]n website, the inquiries mentioned in the customers complaint should not affect the customers credit score.  Iam attaching a link to their website that states this information:  http://www.e[redacted]n.com/[redacted]/inquiries-for-multiple-loan-application... is a copy of the text from the E[redacted]n website:Dear E[redacted]n,While looking for a new car the auto dealer shopped the best ratefor a loan, generating seven or eight hard credit inquiries, which have droppedmy score. Can I have these hard inquiries removed?- DRL Dear DRL,Because the law requires that your personal credit report list all organizationsthat have requested it, the inquiries cannot be removed.However, most creditscoring systems allow people to shop for the best rates on car loans withouthaving any significant negative impact on their credit scores. Today, creditscoring systems count all inquiries for auto loans within a given period oftime, usually around 14 days, as a single inquiry.Car dealerships often sendyour application to multiple lenders at the same time in a process called“shotgunning” to find the best loan terms. As a result, lenders compete for theloan and the consumer benefits by getting the best rates and finance termsavailable to them.If the drop in your score was in fact due to the loanapplication with the auto dealer, it should have had the same impact, whetherthere were eight inquiries or just one.It is also important to be aware thatthe impact of inquiries decreases over time, so your credit scores shouldrebound fairly quickly, assuming there are not other issues with your credithistory.Thanks for asking.- The “Ask E[redacted]n” teamEnd of copy from E[redacted]n. In addition, I have added an article from ConsumerFinance.gov here: http://www.consum[redacted]/can-s[redacted]it.html Once again, we would like to extend our apologies for any miscommunication to our customer for the inquiries on the credit bureau.We assure you no harm was intended and we were only trying to secure the best loan approval for the customer.  Thankyou for being a valued customer.

Customer issues have been resolved. Chrysler Corporate agreed to pay for repairs and her out of pocket expense is a $100 deductible.  Extended warranty is covering her heated seat repair with a zero deductible.  Customer is out of manufacturer warranty but still has remaining extended...

warranty as her vehicle is a 2011 model.  She can contact us at anytime with any questions or concerns. thank you,[redacted]

Good afternoon,I received a call today from the Revdex.com stating that we had a complaint in the system.  A representative from Revdex.com emailed me the complaint.  I called the customer to hopefully clear up any confusion.  The customer complained that we billed him $417.79 and that he does not...

owe any money and that we should honor that.  The customer is correct.  He does not owe us any money.  His warranty paid for his repair.  We informed the customer in person, because he was going out of town, that he will not owe anything for the repair and that his extended warranty would pay it in full.   Mr. [redacted] picked up his vehicle without paying for any services since nothing was due.  As soon as we closed his service ticket, an automated email went out from our billing software (MyKarma) showing his receipt for the $417 and it appeared to look like a bill.  Mr. [redacted] did not call the dealership nor email us to clear up any confusion before putting in his complaint.  We apologize for alarming him with the email that appeared he owed us the $417.  We contacted the billing company (MyKarma) we use with his complaint to inquire if they can change their email automation process.  He has no balance at Freedom Jeep Chrysler and his repair was paid in full by his extended warranty company.   Please feel free to call us or email us anytime should there be any confusion or concerns.  Best regards,[redacted]

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Address: PO Box 54105, Waltham, Massachusetts, United States, 79453

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