Freedom Mobile

Impossible to reach someone who can actually help you. When you call the customer service line you are transferred to people who are working out of *** and who's favourite line I "I am unable to help you with that." When you go into stores they are also limited to what they can help you with. Apparently there is no way in order to speak with anyone from their corporate office.

Recently, I joined Freedom Mobile, because of competitive price and an understanding that service coverage will be limited outside of major cities.
My complaint is the seeming *** tactics when selling promotion service price. During the *** festival of Summer 2019, Freedom Mobile was having a sign up to their service and receive a monthly promotion price of $45. What the sales representative forgot to include is a regular price charge for the first month of $65. Now $20 does not seem much, but the neglect in mentioning this initial cost makes the company appear like ***.
Customer service did mention about the first month billing statement in the contract, which was not available during the promo sign in until after you signed on. So I feel cheated or taken advantage of.
If they had mentioned about the first month billing process to begin with, I still would have signed on because their promo price was competitive. And I would feel more confidence and trust for the Freedom Mobile phone service.

I had Freedom mobile service for 2 weeks and they charged me $76. The monthly bill supposed to be $50. I called the customer services at 7:00p and waited for 30 minutes then hung up.
Called again at 10:00pm, again waited for 30 minutes, could not wait any more and hung up.

I was told the credit check they do is a soft credit check and it would not affect my score, ***. Upon checking my score prior to applying for my mortgage I noticed there was two inquiries thus dropping my score. After spending countless time on the phone getting nowhere I cancelled my service with this company, losing out on my prepaid month. Customer service needs some training and so do their sales department.

. I bought a phone there turned out it had already been used. I threatened them after much agony with Revdex.com so they replaced it. ***. Dropped calls, no network available, hours later (after incoming call) a message waiting notice. I pay as you go billing cycle on the 25th of each month. Once I paid on the 25th they had already cut off my service. They promote unlimited data but if I go over 10g they cut off data. No emails even incoming. Once the new billing cycle starts I still don't have restored data for up to a day. If they can code to cut service on a clock why can't they code to restore service on the same click? ***. No freedom and like the wind "unseen" unless there's causal damage.

In 2015 I signed up with Freedom Mobile *** Mobile at the time) upon signing up I was told by the sales rep that I was able to use my phone as much as I wanted in the United States as *** had a sister company in the US. A year later (2016) I took a weekend trip to the US, before I left a called to ensure that I wouldn't receive any roaming charges if I was to use talk/text and data and I was assured I was covered. After my trip I had returned to see a substantial cell phone bill which all pertained to roaming charges. These charges are *** and after trying to dispute them I eventually told *** I no longer wish to continue business. My account has since been sent to collections and I have received more calls and emails regarding these *** charges than I can count. This has also negatively impacted my credit rating and remains on my report.

Absolutely unacceptable, *** and *** customer service including the supervisor who was not interested at all to resolve the issue, abruptly ended the conversation saying bye if that's all and hanged up.
My bill was due on Monday, paid online on Friday or Thursday before. On Tuesday received the email requesting instant payment or service will be disconnected. The amount to pay was only $8.25 due to previous overpayments. I made a call to customer service explaining that the bill was paid and was told over and over again that they didn't receive any payment this month and that's all. Subsequently I was ordered in a *** manner, several times,to send them the copy of my bank statement (it is 20th, banks issue statements at the end of the month I couldn't comply even if I tried hard.) to prove that I paid. I was approached as if I was a criminal, tried and convicted by a *** customer service rep who subsequently hanged up on me. The supervisor did not see any problem with her approach and behaviour and explained that they need 3-5 days to receive the payment. Shouldn't they wait this time after the due date before sending *** reminders? I have been with Wind/Freedom for 10 years and always paid on time, they obviously don't have any respect for people who pay them and ensure their existence. Will shop around for a new provider, Black Friday is coming up. Other companies accept customer's statement and take a note of the payment in situations like this. Nobody puts customers on defence in an unacceptable manner by repeating the same thing over and over again.

. When I left them years ago, the *** who built their user portal, automatically locked me out of my account and refused to give me my bills. Then they sent my account to collections, without ever giving me a bill. Later when I paid, they lost the payment, held my account in debt, damaged my credit rating, and have never once bothered to investigate. This is a company run by *** who treat their customers like ***. Yes, they're cheaper than their competitors, but their service is lower quality. You'll get what you pay for. *** service and reception. Is it worth the savings? Depends how much agony you can endure.

WORST Customer experience I've ever had with any phone company ever!!

I went into a Freedom Mobile Store to purchase replaced phone outright. The sales rep said they had the phone in stock and when they pulled up my account and saw that I was not on a plan, they came back and told me they only sell phone outright to customers who are on a phone plan. I was completely surprised by this revelations because I have never heard of this policy before. Asking when this policy started, the Manager injected and said its been their policy (again never heard of this before).

I was irate and angry as I was existing the store and exchange some unpleasant words with the sales rep. While outside of the store attempting to call Freedom Mobile customer service, the sales rep made himself present and again we exchange unpleasant words and at this time he signaled to me to come over and engage in a physical confrontation which I did not do.

Not only was I denied the purchase of replacement phone, I was threatened with physical harm.

about my plan and now want to charge me more money. Staff are *** and if they can take advantage of you they will to get more money out of you. I am looking for an other company to use for my cell. *** They also don't abide by the crtc rules.

store employees providing incorrect information. Coverage unreliable - I was not able to receive phone calls outside Toronto. I was getting missed calls and when finally managed to pick the call up, it dropped right away. My messages needed multiple retries to go out. After cancelling the line I called customer service and was on hold 30 minutes - asked for supervisor and the supervisor was with me after few minutes and then pretended he cannot hear me or their connection is just really that bad. Made a second call and been waiting 20 minutes so far.

I have been with Freedom Mobile six years with no issue, two months ago decided to take new phone due to my old *** battery issues so I ask the Freedom Mobile counter clerk to sell to me new phone with no changes to my plan.
He said to me I do not need to buy the new phone I will get free phone but I need to stay with them for the next 2 years so no need to buy phone, All on the same plan and my monthly pay will not change. It was $55.00 plus tax plan with World wide Talk Saver Plan and text messaging. Ok I agreed. Two weeks later I got the new bill in amount $321.00 to my surprise they took me off the World Saver Plan and charged me for conversations with my family in EU $0.75 cents a minute instead $0.02 cents. not being aware of it, Oh, it was only two weeks ended with $231.00 bill.
I went back to the store at SQ One Mississauga they told me to call loyalty dep, because they did know what happened. Though the Clerk remembered me. So, I called The Freedom Mobile asking for explanation what went wrong, also I asked if this can be corrected. They told me they do not know what happen either because they do not have recording of my conversation of when arranging the new phone so it was my fault and they can not correct this. I urged please check my plan since 2013 I talk everyday to my family in EU and Asia I always have paid for the World Talk Saver Plan the best most expensive plan they have for $55.00 a month. plus my talks which never all together was $67.00 including taxes.
I feel this was just grab unfairly ***, of $250.00 from me for all the time I was saving calling outside of Canada. ALL MY SAVING WAS TAKEN BACK FROM ME BY THIS TRICK. Then, decided to end everything, I asked the Freedom Mobile for final bill which was in amount of $860.00
This is what Freedom Mobile did to me, my experience I will never forget or ever recommend Freedom Mobile to anyone.
June 12th was my last day with them.

I often regret switching from ***. Okay, so *** was terrible in many ways. The bills were so variable, I never knew what I was getting charged for. I often had to call customer service about billing errors (to places that I never called/knew existed). BUT - I never had the network issues that I have had with Freedom Mobile (very ironic, given the frequent network issues). Absolutely absurd coverage. I get frequent dropped calls - basically every call I have that lasts over 20 minutes will be sure to be dropped at least once. And if you pay your bills between 10 minutes to a day late, expect a warning to disconnect, or disconnected services. I'm now shopping as we speak for a new cellular carrier since I use this same number for business and professional reasons - NOT very professional to have your calls constantly dropped - hence why a payment might be a day or two late.

ever since freedom has tried to go nationwide with their network, I have been not getting some phone calls or calls go directly to voicemail without the phone ever ringing. I had to try four times to get my 416 phone number ported over to my freedom phone. No one ever called me to tell me that the porting attempts had failed. I had to go to the waranty store twice. Then customer service had level 2 technical support work on my problem. still not fixed. I have asked for three billing periods to be refunded and a free month of service to find a new provider. still no one from freedom mobile has contacted me. Freedom Mobile has become terrible.

Its getting worse. All kind of issue,

1. call dropping
2. Network issues
3. Does not dial, have to do 10 times to dial a number.
4. I cannot text to my other number on Freedom (same account)
5. Never receive call waiting or missed call, even though I have both the features. Just get a text about the voice msg (although I dont hear any voice msg)

I call them, and they reset my phone, but there was no difference. One of them even said that we do not guarantee quality service, if you are looking for quality service go to 3 big players.

I requested for email address wherein I can send my complaint vide email. He did not have email id for me (such as customer service etc).

It sad, I will be in a loss if I switch since I have tab (took new phones), still I am considering cause its effecting my work and connectivity on personal level too.

Terrible experience! I went into a freedom mobile shop to get hooked up with a byop plan, I was told I'd be able to bring my current number over. After switching the SIM cards they told me that the phone would be up and working in 30-45 mins, an hour at the most. After 2 hours of not receiving texts or calls I got ahold of them on 611, the call was very noisy and hard to hear. They told me that I couldn't bring my number to this company. I decided I didn't want to join as I didn't want to start over with a new phone number. They told me I had to drive back to the store I went to in order to cancel the plan and that they couldn't online or over the phone, if I don't go into that store within 15 days I will be billed for the month, this is less than 3 hours after signing up with them.

My freedom network was not working on my new phone and they cannot figure out the reason, however if I use different network it is working. Both Freedom and I are aware of incurring roaming charges on my phone while they were trying to figure out the solution. After a month, I decided to just change my phone and solve it myself but Freedom is now denying of taking care of the extra charges occurred. I called Customer service for follow up with my phone and every call I bring up my incurring charges in which they assure me it will be taken care of once the problem has been solved.
Today, May 31, 2019 with Case ID CXXXXXXXX, they are only willing to shoulder $70 of my $193 bill. My regular bill monthly is $50 only.
They are not acknowledging the promises made by the previous agents because they said there was no notes about it. However, every time I talked to customer service, I always asked them to make detailed notes of what they said and promised of waiving the roaming charges. I shouldn't be charged of those roaming charges because I am within my coverage area.

very bad service.. not getting network coverage.

I was called April 17th asking if I wanted to make my pay as you go account prepaid. I told them I don't want anything to change I don't want added fees I don't want to pay more. I was told you don't get charged extra. The difference is when your billing date comes you get have 10 day grace to pay. you don't get shut off. There is no other fees or payments. my billing date is Normally on the 5th of every month. On the 5th I made a payment and they took 2. reimbursed me the money and said only 1 payment is due but now on the 17th not the 5th and she reimbursed me the money. I am now getting notification I owe 83.80. When I called an inquired about this the lady openly said "yes our sales team doesn't give people all the information and the customers are shocked when they get their first bill." I never agreed to this. its not even my 17th hasn't even been a month and they are trying to charge me 83.00. when talking to sales team she said if there was any surprises I can switch back my account the way it was no harm no fowl. However when I tried to get things fixed she said she will put everything back the way it was but I have to pay 57.00 now and another 39.00+tax to top up my account on the 5th. so now I have to pay 96.00 to have them drop my account and put everything back to the way it was and in doing so makes my phone no longer active.
it hasn't even been 30days and they are trying to get almost $100.00 out of me for a service I was told had no other fees attached when my normal monthly fee is 39.00+ and its been that way for about 7+ years. This seems like false advertising, I feel like I've been *** and *** by a sales team and the company openly admits to the company taking advantage of people like this.

I tried calling back the next morning to get this solved again and while talking to someone new she told me that they are charging me two months in advanced because I used the service starting April and then in June I have to pay another month of 39.00+tax. I explained if you go back and listen to the original call I didn't want this service. I didn't want to be charged extra, why would I pay for 2 months when I was paying month to month. yesterday a lady even said how the company isn't telling people the facts and people are getting surprised with their first bill because they fail to mention fees even though I deliberately asked about them. in conclusion nothing was done. they wont reverse the charges and if I ask to be put back to my original set up. I offered to pay the amount that they originally reimbursed of 27.00 to cover the rest of April and the 45 to cover may but they wont do it. ive tried to compromise and clear this up. I tried to be fair. They actually said they would rather drop my 10 years of service than help me out.

I had returned an open box (used phone) after one day of buying it with a plan from Freedom store and bought a new one. They give me the invoice for the refund, but later I have checked my bank account and there's nothing and called the bank to see if it is in transactions and still nothing. I have called and talked to many people from freedom customer and billing department and still no response.
Please let me know what should I do. Because I'm thinking of calling my bank and tell them to stop and withdraw the amount of money that was transferred to freedom until you give me back my refund money. Awaiting your response.