Freedom Mortgage Corporation

Review: I applied for a refinance of an existing Freedom Mortgage. All information was provided accurately by telephone. I was approved and paid $510 for the appraisal. After extensive delays on the part of Freedom Mortgage the appraisal was completed and met the necessary loan to value ratios. Finally I was told that the loan was not approved even though all information at the outset was correct and provided to Freedom Mortgage. I requested a refund of my appraisal fee $510 and the processor told me I would receive it in 2 weeks. I never received it and it turns out that he did not have the authority to tell me it would be refunded.Desired Settlement: My appraisal fee of $510 should have be refunded to me. Freedom Mortgage mishandled the application from the very beginning. There were extensive delays and ultimately no refinance and an out of pocket cost of $510.

Business

Response:

Dear [redacted] Upon receipt of your complaint I reviewed your file with the sales manager and we both agreed that you are entitled to a refund of the appraisal fee. The loan officer should have held off ordering the appraisal until he had more documents in on the application. I have submitted a check request for the 510.00 you paid and a check in that amount will be mailed to you via regular mail in about 2 weeks. Sincerely[redacted]Vice President Customer ServiceFreedom Mortgage Corporation

This company is awful. I have been through about 15 phone calls trying to get an answer why this company that failed and forgot to pay my taxes from my escrow account to the county by the 15th of December. I signed a document when I closed on my house that said this would be paid by the company by that date and because this has not happened, this company is in breach of contract. They refuse to call me back. I have stayed very polite and been extremely patient but enough is enough.
I currently have around 3700 in tax money and 90 in fees from putting on my credit card and paying my taxes myself. Also now about 600 in interest from waiting for them to reimburse me.
AGAIN THIS IS MY MONEY THAT WAS IN MY ESCROW ACCT!!
I don't know what it will take to get my money back from this company but I am doing everything I can to make that happen.
I have now not been called back 5 separate times!
I pay my bills early with freedom and I pay more than is due.

They bought my FHA streamline immediately after refinance. A few things stuck out immediately:
- Their website has two tiers, two separate logins, before you can get to your mortgage. Just kind of crappy.
- You cannot schedule weekly automated payments. Minor
- no paperless service. "In the plans" they said, a year ago.
Since then, I've had two more major issues.
First, they didn't pay my homeowner's insurance, despite having the information and collecting the escrow for the payment. I called to get it sorted out, and spent several days on the phone between them and the insurance company. Was told we are all good, payment going out.
Deadline came and no payment received. I had to call again and fight my way through more ineffective people to get an emergency same-day payment out to prevent a lapse in coverage. The company is remarkably poor at left hand/right hand situations, and gave zero follow through.
Other big issue is the constant spam. My property is 'upside down' or underwater - I owe $98k, its worth maybe $65k. This is factual and easy to prove. Despite this, I get near CONSTANT ads from Freedom - Cash Out Now! Use all that equity you have! At first it was just annoying letters every month, but now its high-priority cardboard USPS mailers from New Jersey every two weeks.
I've called 6 or 7 times - remove me from this list. do not contact. I've expressed that this is useless - I do not have equity, I have nothing to cash out. There is no reason to bombard me endlessly. Despite all these calls - several confirmed and noted in my file all over their system - I still get these every week or two.
In summary, Freedom's services are archaic - poor website/interface, no paperless options, constant spamming and harassment, inability to fulfill their own escrow responsibilities without constant prodding, terrible data management, sub-par service all around. I am honestly considering cashing out part of my retirement just to be rid of these clowns.

Review: They did not pay my taxes from my escrow in time, now they are late. I emailed twice in january in time to be taken care of but no response. Then I talked to a rep. who assured me they would be paid in time. Called again today, and was told they don't see the payment and will take care of it. And I was told they would cover any interest the city charges me for being late because it's your fault.Desired Settlement: If the city charges me interest for being late you should pay that because it's your fault. I inquired about this at least three times in plenty of time for you to resolve. You should also stop collecting escrow from me since you can't do it right.

Business

Response:

Mr. [redacted], I apologize that you had a frustrating experience in trying to get your tax bill paid. After getting your complaint I reviwed the escrow history on your account. I do see that your conversation with the servicing center was noted and that they did disburse the taxes on 2/12/14. The penalty was billed to our tasx service as they did not pick up the open bill and that is what caused it to not be paid on time. Please let me know if there is anything further I can assist you with. [redacted]

Review: The property I purchased Sept 2014 was assessed with a property tax that the prior owner and title company did not disclose . Freedom mortgage paid the tax and adjusted my escrow payments accordingly. After receiving the 2015 escrow disclosure I contacted the title company and sent a payment to freedom mortgage preventing an escrow shortage. The problem I'm having is that after repeated calls starting in Janary the escrow payment has not been adjusted properly. I am still being billed as if the $9845.13 Pro-rata tax 2014 on my 2015 tax bill will also appear on the 2016 tax bill raising my yearly taxes to double what they should be. I have called numerous times and each time I explain the situation the supervisor agrees with me and occasionally has asked for additional information faxed over which I have done but the outcome is the same, a four to six week wait for a new escrow analysis that comes back unchanged and then when I inquire why the whole process begins again. At one point my mortgage payment doubled to more than $4000 a month I am now trying to make a payment of $3732. This is a huge payment and $950 dollars over my original payment . My family and I have been struggling for months and we can't do it any more it is as if they want me to lose my home.Desired Settlement: I would like the my escrow payments to be adjusted back to the correct amount by estimating that my 2016 tax bill will be the same as the 2015 tax year after the pro-rata 2014 amount is subtracted.The original 2015 tax bill of $19,968.26 minus the pro-rata 2014 assessment of $9,845.13 equals a yearly property tax of $10,123.13. The $10,123.13 is the amount that should be used for the next escrow analysis not $19,968.26. Thank you for the help.

Business

Response:

Mr. [redacted],Upon receipt of your complaint I asked the escrow and taxdepartment to review your account. On 8/27/15 the adjusted the tax amount from$9984.13 to $5061.57. The account was then analyzed a few days later and thepayment was decreased from $3732.12 to $2827.67 effective with the 7/1/15payment. I have asked that the late fees and credit reporting be removed. Ifyou have any questions please contact me at [redacted]Vice President Customer ServiceFreedom Mortgage Corporation

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: The company is charging us incorrect tax amount-over 400 dollars incorrectDesired Settlement: A billing adjustment and a $400 refund

Business

Response:

Ms. [redacted], We reviewed the escrow account and the tax figures. What occured was that the county tax office gave us tax figures for the entire condo building, not the individual unit. We have updated the amounts and we analyzed your account on 2/12/15. You were issued an excrow overage check in the amount of 1290.87 and the payment was adjusted to reflect the correct tax amount.[redacted]Vice PresidentFreedom Mortgage Corporation?

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: On 15 Dec 2014, I notified [redacted] , loan officer at ###-###-####, to cancel my refinance application. ; then four days later she called me wanted to know why. I told just to cancel the application.

The refinance said I would not have any closing costs at closing. This va streamline advertisement is misleading to veterans. She did not work in good faith. I could not cancel at that time.

Business

Response:

Ms. [redacted], I do apologize that you request to cancel the application was not handled as quickly as you had wished. The file has since been canceled and is not longer in process.Sincerely,[redacted]Vice President Customer Service

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I have been a mortgagor with Freedom Mortgage for about two years with good payment history. For the past year, they bugged me about refinancing. I did not want to do it. Finally, a representative was able to convince me to refinance last month. The application itself was easy. I was told that I would need no money for closing. Fast forward to scheduling the closing:

I was scheduled to close on the refinance on Sept. 30th. I was called that afternoon and told it was cancelled. I rescheduled for Oct. 2 at 6:30pm. It was 7 pm when I called Freedom Mortgage to find out where the notary was. I was told the closing was cancelled, but no one knew why or why the notary did not inform me.

The closing was rescheduled for Oct. 7 between 12pm & 1pm. Once again, no call from the notary. I called Freedom Mortgage, who informed me there was still an issue with getting the notary paperwork. At no point during the scheduling of any of these three closing was I told to bring anything more than a copy of my driver's license & a second form of ID to the closing. I was never told to bring cash. I was also told repeatedly not to pay my mortgage for Oct. Yet, on the evening of Oct. 7 I was told that I needed to bring $150 to closing - completely news to me.

Today, in scheduling my 4th closing, I was told that I would incur a late fee for not paying Oct., although I was told repeatedly not to pay it. I asked about bringing cash to closing but now the amount I need for closing is uncertain. I call back to inquire further about cash at closing, & am told I need $518. In expressing my frustration over the entire process, the attempt to console me was yet another person promising to put me on their list of closings to follow up on. When I asked if all of the misinformation & cancellations could be reported to a manager, I was told that quality assurance MAY review calls for inaccurate information given to me as if reporting my experience to a manager is unnecessary.Desired Settlement: Overall, the only helpful person was Ron in closing recovery by getting things moving.

Freedom Mortgage should stick with what I was initially told; I was assured that all closing costs would be covered by Freedom Mortgage and that I didn't need to bring anything to closing. The fact that nobody told me about bringing cash to closing until October 7th is ridiculous. The fact that nobody can seem to give me correct or consistent information is extremely unprofessional. What is even more unprofessional is the fact that the notary cancels closings without informing the borrower. I did not like how, in response to my complaint about how I have been treated, Carrey informed me that they have an A+ rating with Revdex.com when the customer service experience that I have had over the past two weeks is far below excellent. As a borrower with a good payment history and excellent credit rating I deserve more than an apology and promise to watch my account as people have done that three times already.

Business

Response:

Dear [redacted]Upon receipt of your complaint I reviewed the loan application and the status of the file. I do apologize as I can see that the closing that were canceled should not have been scheduled in the first place as we were missing a correct payoff. The cash needed at closing was also not handled as we would have liked as the numbers were preliminary as the payoff had not yet been received, the individuals involved have received some additional training. I understand that the loan has since closed and funded and that you did not need to bring any funds to the closing table. Again, I do apologize and if you need anything in the future please feel free to reach out to me at [redacted]Vice President Customer ServiceFreedom Mortgage Corporation

I am in the process of refinancing with freedom mortgage. It was suppose to be easy since they are working in conjunction with our current mortgage company. They take too long to respond, everyday someone different is handling the case and requesting information we have either previously provided or are not responsible for providing. When we pay our mortgage (because we can't get any indication of progress for an entire month) we have to basically start from scratch. Don't waste your time and money with this company.

As a veteran, Freedom Mortgage reached out to me with lower rate options. They even caught changes in my insurance and taxes that would've made my escrow insufficient. They fixed it, and got me into the best rate possible. I'm thankful that they reached out to me.

Review: I moved into a new home in August 2013 and my mortgage company is Freedom Mortgage. I left my job last month due to some ongoing issues there, and had two weeks where I was not working. I immediately informed Freedom Mortgage a few days after my last day at my previous job that I would have difficulty paying my April 2014 mortgage payment (by making a phone call to customer service at approximately 1015 am central time on 3/27/2014 and speaking to a customer service rep then a supervisor). The supervisor informed me that she could add the payment to the loan, which I was relieved about and that she was notating my account. I informed the supervisor that I would also need to remove my autopay mortgage payment so the payment didn't bounce in my checking account. The supervisor stated that she could not do it over the phone (and for some reason, customers can only add autopay online, not remove it), so she informed me that I needed to send an email with a request to remove the autopay and it would be addressed within 24 hours (I was worried and I remember asking the supervisor to confirm that someone would definitely make sure to follow up timely). I did not receive any call, any email, nothing until 10 days later, so I contacted my bank to instead do a stop payment on it. I tried to contact Freedom Mortgage numerous times (even tried to contact their corporate offices and kept getting a busy signal) during the 10 day time period. Today, on 4/12/2014, I got a letter from Freedom stating that due to putting a stop payment, I owed the mortgage payment, a late fee and a return check fee due to the stop payment. That is not going to happen as I not only informed Freedom Mortgage of the entire situation, but they didn't follow up like they were supposed to. Additionally, I have received numerous emails and phone calls from individuals from Freedom Mortgage (during this time period) re: a current refinancing I am doing and I requested help from them too. No help was receivedDesired Settlement: I would like an immediate adjustment to my account, removal of the late fee and stop payment/return check fee that shouldn't have had to be added in the first place had Freedom Mortgage returned my email or phone call as stated they would. I was charged a $30 fee through my bank as it is that I shouldn't have had to pay. It would have been an even bigger mess if I HADN'T put a stop payment with my bank. I don't understand why the employees at Freedom Mortgage just couldn't have removed the autopay over the phone as that would have prevented all of this from going wrong in the first place. I attribute it somewhat to laziness.

I would also like for Freedom Mortgage to immediately apply my April payment to my loan as they stated they would on my phone call on March 27, 2014 and provide documentation as well as an apology and documentation that this type of oversight will not occur again.

Business

Response:

[redacted], I apologize for the frustrations you had with our servicing center. As you are aware we corresponded and the late fee and NSF fee have been removed and I requested a refund for the 30.00 charge from your bank. I appreciate the opportunity to assist you and feel free to reach out to me at anytime in the future.[redacted] Vice President Customer ServiceFreedom Mortgage Corp

Review: I was in the process of a ** refinance with this company, I asked several times for a written policy for the refinance because every department that the process took me to the next step asked me for more and more documents and more hoops to jump through. In the end the representative I was working with refunded a mortgage payment to me which in turn put me behind a month on the refinance. He told me not to worry that I was a customer with them currently and that they would take care of me. In the end I was 30 days behind on my payment because I was skipping a payment due to the refinance process. The most concerning part of this is that my husband an active duty [redacted] service member is currently deployed and even though I have power of attorney for him the company kept stating that he needed to sign the paperwork himself. This is why I requested the written policy for the ** refinance, which I never received. I had a terrible experience and very poor customer service with this company.Desired Settlement: I would like to have the company refund my late fee from [redacted] in the amount of $150.00 and I would like a written apology.

Business

Response:

Dear [redacted], I do apologize for the frustration that you had with your loan application. The late fees that were charged to your account have been waived. In regards to the requirement of original signatures from your husband, the ** requires, even with a [redacted], that he sign loan applications. Please see the attached, in particular [redacted] Requirements". This explains that his signature was still required even with the Power Of Attorney you had.

Review: I called in to start a streamline refinance and after the initial information was gathered they refuse to answer phone calls or respond to emails. I have been trying to reach them for weeks to no avail. I finally reached a generic call number and was told that my loan had switched officers and I Was not told and had no way to contact her. I was then given her number and was told I would be called back. I was not called back and when I called could not reach the lady. Then someone else told me the information to yet someone else that was supposed to be handling the file and then she told me it was another month away from being ready when closing was two days away.Desired Settlement: Cancel my file

Business

Response:

Mr. [redacted],I am sorry that you feel that you need to cancel the application but per your wishes we have done so. The processors were changed on your file due to personnel changes. You should have been contacted when the change occured and we will review the file and the actions of the parties that were involved to be sure that this does not reoccur. Thank you and if you need anything further please feel free to reach out to me at [redacted]Vice President Customer ServiceFreedom Mortgage Corporation

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I paid for the appraisal of my residence for the purpose of a refinance. At no time during the process did the loan officer inform me of the conditions of the appraisal or its usefulness. Having been dissatisfied with their services, I decided to look elsewhere to refinance. When I informed the Loan Officer of this, he then told me the appraisal was non-transferrable. This was not disclosed prior to my agreement to pay for it. I feel this is a high pressure sales tactic and a way to "trap" a consumer to use their services even if they prove to be substandard. The appraisal document actually states Freedom Mortgage has the ability to transfer the appraisal but they are refusing to do so. In addition to the issue of the appraisal Freedom Mortgage extended the Rate Lock Agreement without my knowledge or consent and provided a Revised Good Faith Estimate after they attempted to close the loan.Desired Settlement: Transfer the appraisal to a lender of my choice.

Business

Response:

Mr. [redacted] as you are aware we, at your request, released your appraisal to your new lender on 10/24/14. We are sorry that we could not assist you in closing your loan but we were not trying to trap you in anyway. The rate lock was extended to protect the rate and the new disclosures were sent to your per federal requirements. I hope this addresses your concerns. Sincerely[redacted]Vice President Customer ServiceFreedom Mortgage Corporation

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]

Review: I was contacted by Ed [redacted] of Freedom Mortgage several times in July 2015 requesting personal sensitive information. He told me that it was in my best interest to give him this information so that he could then fix a mistake on their part from my loan closing in May 2015. He promised in return that my loan would be refinanced. After giving him my information a hard pull of my credit was done and no paperwork was sent to me regarding my refinancing. I called back in September and was told that my loan application was canceled. I did not request a cancellation. The representative then said that Mr. [redacted] would call me back. Mr. [redacted] never called me back. I placed another call in November 2015 and still no response or resolution.Desired Settlement: I would like my loan refinanced at no cost which was promised in July 2015. I would also like that Mr. [redacted]s activities be investigated.

Business

Response:

Ms. [redacted]I do apologize for the lack of contact. I checked our records and it seems that the file was closed out due to inactivity. We can open up a new application if you would like and I will be happy to remove the inquiries from July. Please let me know if you would like to be contacted about a new application. [email protected] [redacted]

We are running into the same problems as (by Kate ** on 9/24/2015 ) spoke of in her review.
"". They lose documents - CONSTANTLY. The ignore repeated requests for updates. They REFUSE to confirm receipt of documents that were uploaded and emailed. Turn times are a joke. They will tell you one thing and then do the exact opposite. . I battle for every little thing. Just to get them to acknowledge that they got a document was impossible. Then I'd get asked for it again. One item I had to upload SEVEN times before they cleared it. The same document, SEVEN times. The only reason they cleared it? I emailed it directly to the Underwriter while I was on the phone with him. . Their rates may be good, but you get what you pay for. Nothing but a nightmarish headache from start to finish. ""
Not very friendly people and it doesn't seem like they know what they are doing We are in a big mess because of the time it is taken to close our loan . I have never experienced such a unorganized mortgage company ever.

Review: Freedom Mortgage solicited me to refinance my mortgage for a lower interest rate. I closed on that loan March 2, 2015 and to date Freedom Mortgage has not payed off my old loan. I am now receiving statements from Freedom and my old mortgage company indicating I have two mortgage payments due. I have have spent hours on the phone trying to resolve this issue with Freedom Mortgage and keep getting the run-around. I am a veteran and my ** loan is at stake, as well as my credit.Desired Settlement: I want this refinance with Freedom Mortgage cancelled. I do not want to conduct business with a corporation that is disorganized and faulty.

Business

Response:

Ms. [redacted], I do apologize for the issues you had with the payoff of your old loan during the refinance. When the payoff wire was sent is was short due to an escrow refund that had been issued to you the day before the funds arrived. This caused a shortage and the payoff was retuned to the title company. There was a breakdown in the communication between the servicing center, the title company and our funding department and we did not realize that the funds had been returned. It was not util you contacted one of our employees who brought the issue to the attention of management here that we realized there was a problem. We contacted the title company and they re-issued the payoff wire and the old loan is now paid in full. Again I deeply apologize for this situation. The additional payments you made will be refunded to you shortly. Please let me know if I can assist you further by emailing me at [redacted]Vice President Customer ServiceFreedom Mortgage corporation

Review: Home burned down 1-24-2014, total loss. Had motgage with [redacted]. Filed initial claim with them. freedom bought loan 7-3-2014. Communicationg through [redacted]. Submitted all requests through [redacted]. replacement home is a modular home that required a different draw schedule against the insurance funs being held $ 226,000. Recieved 1st draw in July 2014 for $155,667. Original contract with [redacted] was sent to [redacted] noting required draw schedule. That final payment needed to be made when home under roof, not 100% complete. Sent letter to [redacted] on 1-5-2015 reminding them of draw schedule reqirements. InstructionsFrom [redacted] per Freedom Mortgage was that we needed to request inspection. Once inspection completed and receive we need to write letter again to request the relase of funs and it would be submitted to Freedom Mortgae for approval. INspect completed on 1-28-15and received by [redacted] on 1-29-15. Request was faxed to [redacted] again about the required draw schedule. No response from Freedom Mortgage has been received back from Freedom Mortage one way or the other. It's now 4 weeks later. NO WORK COMPLETED ON HOME FOR THE LAST 28 DAYS. [redacted] NEEEDS PAYMENT IN ORDER TO COMPLETE HOME. I call about everday. The case has been escalated 5 times since 2-9-15 with no response from freedom Mortgage. I contacted Freedom Morgage directly on 2-24-15 and was told case would be escalated again on their end. No response on 2-25-15 called again to Freedom Mortgage. Explained situation and was to be transfered to Service dept, but put on hold now for the last45 mins. Whick is prompting this complaint. We just need the funds release so [redacted] can complete our home. So we can finally be back in our home after more than A YEAR. It's been a nightmare process dealing with Freedom Motgage. and they are paying any interest on the insurance escrow monies they've held all this time.Desired Settlement: Release of funds of $75,333.33 to complete our home and interest on the escow.

Business

Response:

Mr. [redacted], I am sorry that you were experiencing frustration while trying to obtain the final draw on the insurance claim. We will be reviewing why this escalated issue was not resolved sooner. I reviewed the account and it appears that the funds were released on 2/26/15. I hope that they have since reached you and that you have been able to complete the process of completing the new home. Please let me know if there is anything else that I can do for you.[redacted] Vice President Customer ServiceFreedom Mortgage Corporation

Consumer

Response:

Review: [redacted]

I am rejecting this response because: What about interest on the escrow? Check was finally received 28 days after the request was made. Response was to be received within 3-5 days after request was submitted.

Regards,

Business

Response:

Mr. [redacted], interest is not paid on funds in restricted escrow, we do not earn interest on your funds nor do we pay interest on those funds. [redacted]Vice President Customer ServiceFreedom Mortgage Corporation

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Regards,

Review: Freeedom Mortgage holds funds in an escrow account to pay for my property tax bills. Since they hold the mortgage to my home, this seems like a contractual obligation on their part to pay these tax bills. I checked the county tax collectors page on 12/5/13 to ensure payment had been made and it had not. I contacted Freedom Mortgage on 12/5/13 and asked when the payments would be made. They informed me that payment had been made on one tax bill, but not on the supplementals. They did not have those bills. The person I spoke to asked me to send in the bills so they could process payment and that any late fees would be covered if they were unable to pay in time. The payments were due on 12/10/13. I emailed the bills on 12/6/13. That gave them five days to process payment to meet the deadline. The bills are still unpaid as of 12/20/13 and now there are late fees. They sent me an email stating that they would not cover the late fees because there was not enough time to process payment - again, five days to process a payment is more than ample time. I spoke with customer service on 12/20/13 and was told they would not cover the late fees. I asked to speak to a supervisor and the person I spoke with said that her supervisor told her the same thing and would not speak to me. This is hardly customer service. Had the person I originally spoke with on 12/5/13 told me that they would not be able to pay these bill in time, I would have made the payments myself to avoid being charged late fees. Because Freedom Mortgage forces me to have an escrow account rather than allowing me to pay my own taxes, as I always have, I believe they should cover the late fees. Because their tax department did not do their job, I am being penalized by having to pay the late fees to the county.Desired Settlement: Since I am forced to have an escrow account, Freedom Mortgage should have to pay for their own mistakes. I believe they should cover the late fees. It is their responsibility to pay for my taxes when I have to fund an escrow account at their institution.

Business

Response:

[redacted], California's Supplemental tax bills are the homeowners responsibility. Because they are of an unknown amount and are the result of the transfer of ownership in the property it is not possible to escrow for them and therefore they are to be paid for by the homeowner. Therefore the late charges would be your responsibility and not that of the loan servicer. We paid the bill from escrow as you requested as an exception. Please see below in regards to supplemental tax bills from California Land Title Association:Will my taxes be prorated in escrow?No, unlike your ordinary annual taxes, the supplemental tax is a one time tax which dates from the date you take ownership of your property or complete the construction until the end of the tax year on June 30. The obligation for this tax is entirely that of the property owner.The Title Consumer is published by the California Land Title Association. Member companies of the California Land Title Association are dedicated to facilitating the transfer of real property throughout California and increasing the public's awareness of the value and purpose of title insurance.« Back to Consumer Library [redacted]Freedom Mortgage Corporation

Review: My husband and I were contacted in April and given the opportunity to refinance our home. We were told that we would not need an appraisal since our original loan was already serviced by Freedom Mortgage. We discussed and thought this would a good opportunity to refinance on our own since his parents were on the loan. We decided to go through with the refinance and submitted all of the required documentation right away. Everything seemed to be going well. I had constant communication with my loan processor [redacted] and received an email that my loan was sent to the underwriters for final approval. After that email all communication stopped and I couldn't get a hold of her. Then, I was contacted by [redacted] stating she was handling my loan from now on and the only thing that needed to get approved was the title and according to her there was no information on my file about removing my in-laws and the loan and title only having me and my husband. She said we would fix it and again all communication stopped and again phone calls and emails weren't returned. My loan got passed on to [redacted], then [redacted], finally [redacted]. The same thing happened until I worked with [redacted]. With [redacted], I got to the scheduling department which was another nightmare. Originally my out of pocket cost at closing was going to be $380 and when I was scheduling now I was suppose to pay $1400 without any explanation. All I was told is that was the amount I had to pay. Not only was the cost out of pocket significantly higher than I was quoted, I had our credit ran twice due to the company's lack of communication and follow through with my loan. I am very frustrated and disappointed that months have passed and this has not been resolved. They just pass the customer on the another under qualified employee and nothing gets resolved. It is unacceptable that I have had to submit the same documentation and my credit had to be ran twice. This company is very deceitful.Desired Settlement: I want my loan closed and the two credit inquires removed from my credit report by the company. That is the least they can do.

Business

Response:

Ms. [redacted], Upon receipt of your complaint I reviewed the application

history. The file was in process for more than the usual amount of time. The

loan was a credit qualifying streamline as you were removing a co-borrower and

adding a spouse but it should not have taken as long as it did. We will be

reviewing the handling of the file in depth. I do apologize for what has been a

frustrating experience. At this time the file has been final approved and is

with our scheduling department. It is my understanding that you have declined

to schedule a closing and want to withdraw (based on communications you had

with [redacted]. IN your complaint you ask for the loan to be closed and the

credit inquiries removed. I have had letters sent to the bureaus to remove the

credit inquires but am not clear by what you mean by closed. Do you mean you

want the cancel and withdraw or do you want the loan to go to closing ? Please let

me know, my email address is [redacted] Sincerely [redacted]Vice President Customer ServiceFreedom Mortgage Corporation

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Good Evening [redacted], Thank you for your response in regards to my unpleasant experience with our loan refinance. I did get a phone call from the scheduling department and spoke again with [redacted]. She clearly stated that since we have already paid our October payment, we won't have to pay any amount out of pocket at the closing. I did say that if this is true my husband and I would like to continue with the closing of our loan. Unfortunately, my husband is out of town this week and a new payoff amount will be requested. I asked her to personally call me when they have the new payoff amount in 3 to 5 days. I want to thank you for sending those letters to the bureaus and to clarify if I am reached as soon as the new payoff amount reaches the scheduling department and the out of pocket amount remains the same as I was told today which was zero, we would like to continue with the closing of the loan. I am hesitant since nothing has been consistent since April, but I am hopeful that everything will work out since it has been brought to your attention.

Regards,