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Freedom Nissan, Inc.

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Reviews Freedom Nissan, Inc.

Freedom Nissan, Inc. Reviews (4)

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

I wound up having a nice conversation with *** at the beginning of the monthI checked out his claim, he was correct our website inadvertently listed satellite radio service as an optionI have spoken with our website provider and they have assured me that this glitch has been corrected
However, *** neglected to put in his complaint that in the same website advertisement for the car has prominent and clear disclosure stating (While every reasonable effort is made to ensure the accuracy of this information, we are not responsible for any errors or omissions contained on these pagesPlease verify any information in question with Freedom Nissan).In any event I offered *** some free service on his car that he agreed that would be of value to himThis was a good will gesture in the interest of customer satisfaction I mailed *** a form for the free service work as well as a general release for his approval with a self-addressed stamped envelopeI have not received anything back from *** as of today 8/01/

Thank you for taking the time to communicate your experience with our dealership We have every desire to address your needs  provide the best solution available to resolve your issue as soon as possible. Foremost, please accept our deepest apologies for any inconvenience or trouble we have...

caused you. I will personally investigate as to why your wish to be put on a do not call list was not fulfilled. That was inconsistent with our business policy and practices. However, please be assured that we have removed your phone number from Freedom Nissan’s computer dealer management program. Your feedback regarding our program has been appreciated and we will strive to make improvements to ensure that our customers receive the best possible experience. If you have any further concerns regarding this matter, please feel free to call me directly at [redacted]

Hope all is well with you. Here is the release form for [redacted]. This situation is resolved. [redacted], who is a valued customer of ours, decided she wanted to get a newer vehicle. She went to a direct competitor of Freedom Nissan, unfortunately they gave her less than accurate information. Once we were...

made aware of the situation, we invited [redacted] to the dealership where we gave her the correct and fair trade in value. [redacted] is happy with her new vehicle.

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