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Freedom Oak Barrels

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Reviews Freedom Oak Barrels

Freedom Oak Barrels Reviews (24)

• Jul 28, 2021

Poor Customer Service
My son purchased a Freedom Oak Barrel for me. I did the recommended 10 day water cure. I did not notice that the spout had a slow leak until I filled it with Manhattans. We have contacted their customer service twice and there is no response from them. Also read their one star reviews on their website. All sound like something you would write for a 5 star review. So bogus. Do not buy from this company.

Waiting for Response on Photo of Defective Product
The Barrel looked great when we received it.
After following all the instructions, the barrel still leaked.
Tried some barrel wax but that did not help.
Restarted the process a few times but still leaked.
I finally took the barrel apart and found a knot inside with a big cavity in the stave where it was leaking, a defect in the product.
See attached photo.
I have submitted more than 10 emails but no response on a replacement.
Please read their reviews everywhere you can find them, not just the ones they choose to put on their site.
Thank you,
Order #FOB77625
Waiting for Response on Photo of Defective Product

• Mar 01, 2021

poor customer service
I received a barrel as a gift and followed the instructions thoroughly and the barrel leaked. I contacted company and was advised to treat the seams with barrel wax which I did and again followed instructions to a tee. The barrel still leaked and the metal bands became loose as well. I contacted the company for a replacement and was told they don't replace barrels nor do they give refunds.
I still however continue to receive emails from them trying to sell me something else...good luck!
I don't usually give bad reviews, but this was the worse customer service I ever experienced. Most reputable companies will work something out with their customers, but Freedom Oak Barrels refused to assist at all. That being said, I don't recommend purchasing anything from them.

• Jan 21, 2021

Serious Scam
I don’t typically get on here and make negative post or try to belittle a company but Freedom Oak Barrels is completely a scam company that should be exposed as such. They market that the barrel will be engraved and shipped within 5 days. They market as a small business but apparently allows for mass ordering knowing that they are unable to fulfill the order in the marketed time frame. They will immediately deduct the money out of your account, refuse to provide customer service on your order, refuse to return email request and seems apparent that they are scamming their customers. I am highly disappointed and just wanted to give everyone a heads up to not get caught up in this scam. I was going to surprise my dad with a personalized barrel for his bar but it’s apparent that it will not be completed and no telling when I will be refunded. Here is their BBB rating with a 1.5 stars with people saying the same thing.
Serious Scam

Barrel Leaks and company is not responsive, at all
I purchased a 3 liter barrel for my son for his 40th birthday. He went through all the proper steps to condition the barrel for use. When the barrel still had a leak, he contacted Freedom Oak Barrels via email twice (they do not have a phone number). He included the Order# as well as pictures of the barrel to show where it was leaking. All you get get is an auto-response email from them. I followed up with them after my son got no response and all I got was the same auto-response email. This is not a reputable company. There are several other companies with a similar customized products that have much better reputations. I wished I had done my homework better. I have since purchased a replacement barrel for my son from another company. Please do not buy from this company.

Nice looking barrel, but...
Received the barrel, did the prep work until it didn’t leak anymore. Put in top quality whiskey only to have it leak out. Contacted the company 3 times. No response. Don’t waste your money!
Lisa S

This site is a scam. Ordered my barrel and never received it yet they took my money. They blame it on the "carrier" yet they never have proof they give the package to the carrier. All they do is create a shipping label then they tell you they sent it and now its in the "carriers" hands and they can't do anything about it. They also delete negative comments on their Facebook page. If you make a negative comment they delete it and they make it so you can no longer comment on their page. They also have not refunded me my money!

my 1.5 gallon barrel was a Christmas present .I filled it with water as the instructions said after a week it quit leaking I drained it ,filled it with 100 proof and topped it off for 2 days after that the outside wood dried I assume and over nite it lost 1/2 pint [I had it setting in a pan in my wine room . .I drained it because the 100.p was blue from the outside of the barrel . barrel is no good

These were the best gifts! Excellent customer service and fast shipping

I placed an order on Nov 28, and was immediately charged and received a confirmation Still no product received and emails later with no response...I was hopeful but no luck There is also no phone number or address on the website for other forms of contact

The product I recieved was smaller than the product I paid for, it was also missing the cork that goes in the top of the barrelI tried to contact them but have not gotten a response

I ordered a product from this company on June 25, I have repeatedly tried to contact them to no availMy purchase was the order number was ***I have copies of my receiptThere is no phone number for the business, only email which they refuse to answer
Product_Or_Service: Oak barrel
Order_Number: ***
Account_Number: ***

I ordered from them and have not received my packageI made several attempts to contact them and they have not respondedI think this is a scam

Ordered a barrel and received a tracking number but the barrel hasn't moved from the warehouse in daysNo response from customer service either when inquiring about it

I ordered my barrel a month ago and still have not received itThey have only responded to one of my emails (over a week ago) promising that it would be delivered days ago and I have not heard from them sincePoor customer service and no number to call! Just trying to get a refund at this point!

Definitely a scam! Ordered barrels, after a couple weeks I emailed about shipping answers to any emailsMessaged on Facebook- only to be blockedThey have time to monitor social media, but not fill ordersGoing thru Paypal to attempt being refunded for orders that were never shipped
Buyers beware- I have found that this has been happening to alot of people

I ordered a barrel on 12/13/I was charged right awayI log on to my account that states my order is unfulfilledI have emailed them everyday for weeks now with no responseNo phone number to be foundIt was a gift for my husband that he was excited to receiveHe is pretty sad that it's not here yetSo am I

Takes some time to ship, but barrel was well worth it and the engraving was perfect

It didn't arrive when scheduledNo response to customer service emailsNo contact phone availableBarrel finally arrived (weeks later than it was supposed to)Spicket is cracked and leaksNo one to call for helpNo replacement parts available

Placed an order and immediately received an order confirmationHowever after that I heard absolutely nothing! I emailed customer service twice about the status of the order with no responseInquired on Facebook as to a status of the orderThey blocked me from posting on their Facebook pageThen I suddenly got an order cancellationThe worst customer service and I think the entire company must be a scam as there was never a response! All I needed was an order update of any kind but instead they refused to respondI couldn't even find a phone number to call an inquireWould not recommend ordering from here! SCAM!

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Address: 2405 Playa Del Mar Dr, Little Elm, Texas, United States, 75068


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