Freedom Oak Barrels Reviews (24)
After following all the instructions, the barrel still leaked.
Tried some barrel wax but that did not help.
Restarted the process a few times but still leaked.
I finally took the barrel apart and found a knot inside with a big cavity in the stave where it was leaking, a defect in the product.
See attached photo.
I have submitted more than 10 emails but no response on a replacement.
Please read their reviews everywhere you can find them, not just the ones they choose to put on their site.
I still however continue to receive emails from them trying to sell me something else...good luck!
I don't usually give bad reviews, but this was the worse customer service I ever experienced. Most reputable companies will work something out with their customers, but Freedom Oak Barrels refused to assist at all. That being said, I don't recommend purchasing anything from them.
This site is a scam. Ordered my barrel and never received it yet they took my money. They blame it on the "carrier" yet they never have proof they give the package to the carrier. All they do is create a shipping label then they tell you they sent it and now its in the "carriers" hands and they can't do anything about it. They also delete negative comments on their Facebook page. If you make a negative comment they delete it and they make it so you can no longer comment on their page. They also have not refunded me my money!
my 1.5 gallon barrel was a Christmas present .I filled it with water as the instructions said after a week it quit leaking I drained it ,filled it with 100 proof and topped it off for 2 days after that the outside wood dried I assume and over nite it lost 1/2 pint [I had it setting in a pan in my wine room . .I drained it because the 100.p was blue from the outside of the barrel . barrel is no good
I placed an order on Nov 28, and was immediately charged and received a confirmation Still no product received and emails later with no response...I was hopeful but no luck There is also no phone number or address on the website for other forms of contact
The product I recieved was smaller than the product I paid for, it was also missing the cork that goes in the top of the barrelI tried to contact them but have not gotten a response
I ordered a product from this company on June 25, I have repeatedly tried to contact them to no availMy purchase was the order number was ***I have copies of my receiptThere is no phone number for the business, only email which they refuse to answer
Product_Or_Service: Oak barrel
I ordered from them and have not received my packageI made several attempts to contact them and they have not respondedI think this is a scam
Ordered a barrel and received a tracking number but the barrel hasn't moved from the warehouse in daysNo response from customer service either when inquiring about it
I ordered my barrel a month ago and still have not received itThey have only responded to one of my emails (over a week ago) promising that it would be delivered days ago and I have not heard from them sincePoor customer service and no number to call! Just trying to get a refund at this point!
Definitely a scam! Ordered barrels, after a couple weeks I emailed about shipping info...no answers to any emailsMessaged on Facebook- only to be blockedThey have time to monitor social media, but not fill ordersGoing thru Paypal to attempt being refunded for orders that were never shipped
Buyers beware- I have found that this has been happening to alot of people
I ordered a barrel on 12/13/I was charged right awayI log on to my account that states my order is unfulfilledI have emailed them everyday for weeks now with no responseNo phone number to be foundIt was a gift for my husband that he was excited to receiveHe is pretty sad that it's not here yetSo am I
It didn't arrive when scheduledNo response to customer service emailsNo contact phone availableBarrel finally arrived (weeks later than it was supposed to)Spicket is cracked and leaksNo one to call for helpNo replacement parts available
Placed an order and immediately received an order confirmationHowever after that I heard absolutely nothing! I emailed customer service twice about the status of the order with no responseInquired on Facebook as to a status of the orderThey blocked me from posting on their Facebook pageThen I suddenly got an order cancellationThe worst customer service and I think the entire company must be a scam as there was never a response! All I needed was an order update of any kind but instead they refused to respondI couldn't even find a phone number to call an inquireWould not recommend ordering from here! SCAM!