Freedom RV

Complaint: [redacted] I am rejecting this response because: ? ECO ? warranty was never applied I have videos and pictures of the exterior and fabric of the coach showing no Repelling ? of water in it ? and it immediately soaks in the fabric ? we loved our first coach we simply wanted a bigger one with the diesel engineWe test drove many coaches and chose this one at freedom RV on a very short notice as They took it in on trade on Friday night we bought it Saturday morning and they never went through it before I purchased it? They promised to fix anything wrong with it as it was not gone through? We found many things prior to purchase and they ? were unable to fix the things ? that were immediately noticeable that was wrong to it for over days the coach was a lemon and we were forced to buy it anyway ? All the items on the original to do list we’re not done from changing the engine oil clean the coach inside and out and changing the generator oil none of that was done when I went to pick the coach up after days ? I have pictures and witnesses to prove it ? ? In fact after days there was still bowl in the refrigerator and food in the microwave ? ? If the Revdex.com cannot help get this resolved I will be getting an attorney ? ? But I should not have to with all the written confirmation pictures and videos I have in my possession ? ? ? ? ? Sincerely, [redacted]

I spoke to mr [redacted] about his problems and have to him we would work this out for him thru his warranty when he returned to his home state.He has been made aware of the process that he did not understand at the time of purchase.? Thank youJoe L***Sales Manager?

Complaint: [redacted] I am rejecting this response because:There were three of us at the sale that can attest to the fact that the $fee was added to the motorhome price, therefore there is no separate item showing the amount charged to me.? As the salesman is no longer working at Freedom RV, then there is no one available to refute my claim.? All they have is a sales document that does not itemize the disputed charge, so who wins these arguements?? Apparently our word counts for nothing and the word of someone who was not even at the sale counts.? I am no longer going to respond to these? communications as it is obvious it is a waste of my time.? In my opinion freedom rv is a dishonest business that does not care about the customer other than what additional "services" they can sell to make more profit Sincerely, [redacted]

? Spoke with Mr & Mrs [redacted] about this issue an found this to be a problem with there bank [redacted] ,on August 2nd a credit was issued of $dollars.? Customer says deal was never credited $4000.? Deal was stopped due to customer not being approved for loan amount.? problem has been solved as of this date.? Thanks Joe L***

I have called this customer and let him know that he was never charged the $he said he was, after review I let customer know if he can provide us with an invoice we would be happy to help him solve his problems.? It is our understanding he bought the unit ( AS IS ) and declined the extended ( SERVICE CONTRACT ) offered to him at the time of sale that would have covered the repairs if any that would have been needed after the delivery.? We also let him know that we have all the paperwork to support this here at the dealership.? I would be more than happy to sit down with Mr [redacted] anytime and try and resolve this problem, at the end of the day we never like to see anyone unhappy.? ThanksJoe L***?

This is [redacted] I am the General Manager of Freedom RvService contracts are in Place to help offset service issuesWe give out literature when we sell the product and explain all processes at this timeNow I know I was not here then but I have never heard of any finance manager saying it covers everythingFreedom Rv will always get the provider of the service contract involved in all issuesWe will help out Mr and Mrs [redacted] in any way we canWe administer all service contracts and do what ever we can to get everything covered but like I said before coverage of the items will be in the literature that was presented to themI will speed up any fixes that I can and do whatever I can to make this a better experience for the ***"s

This issue has been resolved ? Thanks Joe L***

We at Freedom RV consider this matter closedThanksJoe L***

Hello.Freedom RV worked with Mr [redacted] on the sale of two units.The first unit he that he loved at the time and then purchased, then weeks later wanted something bigger and had buyers remorse.After selling him another unit and taking the first unit back in trade? ( Per our owner Mr D [redacted] ) again he had buyers remorse and wanted his old one back, sighting a list of problems he had found after time of purchase and test drive of the RVWe agreed to look at a page list from Mr [redacted] and worked on it for quite some time, Freedom RV never at anytime has said no to anything with Mr [redacted] has ever wanted due to a personal relationship he has had both with this company and its Owner Mr D***.Mr [redacted] has been confrontational to employees and staff on several occasions and has been back and forth on what he wanted most everyday IE: bought one RV and days later didn't like it, bought another RV and wanted his old one back, wanted warranties, then wanted to cancel them, wanted Gap insurance, and then wanted to cancel it, wanted ECO PRO, then didn't want it etc.Mr D [redacted] and other members of our staff told him the ECO PRO product had already been applied and was something that could not be removed, the confusion is he talked to our owner Mr D [redacted] and Mr D [redacted] told him ( that if it had not already been applied ) he would refund him this money.The problem is that Mr D [redacted] after checking with our Service manager found that this product had already been applied, so Mr D***s intentions were honorable.At this time Freedom RV considers this matter closed.Thank YouJoe L***

Complaint: [redacted] I am rejecting this response because:The credit of $was never received by [redacted] Joe L [redacted] claims that he credited the $to my Visa on August 2nd because I couldn't get approval for the RV loanThe truth of the matter is the following fact and statement:The loan officer from the RV Dealership called me on Friday August 4th at approximately 5:PM, one day before I was to travel back to Spokane to pick up my new RVThe loan officer notified me that the financing did not go through and the RV Deal had been cancelledI asked this person why they waited until the day before I was to pick up my new RV to notify me that the financing was not approved? The salesman did not have an explanation for me, rather he simply stated that they could not get me financedI expressed my disappointment in the fact that they waited until the last minute to notify meThat showed me absolutely no courtesy or professionalism what so ever.According to [redacted] , they never received a credit of $to my Visa credit cardThe issue of the failed credit/refund of $has been turned over to the actual Visa issuing credit company and is being investigated by their team of annalist'sThe investigation was initiated because Joe L [redacted] accused Solairty of making the mistake and not crediting my Visa the $he claims to have refunded to me on August 2ndThere is no such transaction that has occurred to dateBut it is being investigated [redacted] will inform me of the results of the investigation once it has concludedFurthermore, on July 26, 2017, my wife and I bought a foot Class C Motor homeWe were told that out credit was good and there would be no problem in us getting the RVIn fact, we were instructed to get our current travel trailer ready for trade-in, by getting it cleaned out.We worked on our travel trailer, unloading everything and cleaning it, to present to Freedom RV, as we were instructed to doWe did this from July 31, until August 4, 2017, in degree heatHad we known on August 2nd that the financing had fallen through, it would have saved us a lot of workBut we were not notified by Freedom RV until August 4th of the situation with the financing.On August 31st 2017, Joe L [redacted] called my residenceWe spoke for a few minutes, as well as my wife speaking to himHe closed his conversation with me by stating: "I have a million dollar business, and do not need your four thousand dollars in order to stay a float." I am glad that he is so successfulMy wife and I must be the exception as to how they treat their customers after the saleThe bottom line, problem has NOT been solved as of this date Sincerely, [redacted]

We have ordered new stickers for this unit and they were back ordered for the manufacturer, this problem has been taken care of with the customer and he has been notified as of the details ? Customer has since picked up his unit and is having stickers installed at a body shop we have provided him with ? Thank you Joe L [redacted] Sales Manager 509-921-

I attempted to call [redacted] per his message (below)He did not discuss any of the issues I presented in my complaint only sent me back to the service departmentI was able to make an appointment with them days from the date I called (9/28/15)Mr [redacted] was no help in the process as his email suggestedI do not accept his response because he did not follow through with his intentions to help me with the issues I have been made to deal with Hello my name is [redacted] I am the sales manager for Freedom RV, we would be happy to address any problems you have if you can bring it into the dealership Please call me anytime at [redacted] I look forward to solving any issues that you have Thanks

Complaint: [redacted] I am rejecting this response because: I have two witnesses that were with me at the time of the sale.? The salesman that wrote up the sale, showed us a list of all the items they would inspect and repair and added the $to the negotiated price of the motor home.? The representative of freedom rv stated that they never do it that way, but the three of us can tell you that that is what they did.? The representative also stated that I bought the motor home "as is", but if that was the case, then why did they make some of the repairs without listing an additional charge for them?? The representative also stated that I refused the warranty program.? Absolutely!? I know all these add ons are designed to make more money for the dealership and are usually worthless when you need them.? I took a chance on their offer to check and repair all the motorhome problems before delivery, but as feared, they made a couple hundred dollars in repairs and pocketed the rest.? Lesson learned Sincerely, [redacted]

Hello My name is Joe L***I have spoke with this customer twice in one week , she was informed that her unit warranty claim was denied because she neglected to winterize her unit in the proper manner.When she spoke with me I told her we had found out the claim was denied, she said that we never turned in a claim in and I said I would make sure that this was not the case.After checking with our service manager and service writers my findings were that it had been turned in, I called her myself and left several messages with no response.About days had passed when the customer finally responded, I told her at that time the warranty claim had been denied and that we had all the documentation here at the dealership for her to review at anytime, at that time she called us all a bunch of liars and said she was going turn us into the Revdex.com so here we are.I told the customer that we would be happy to get on the the phone with her and call the warranty company together and that we would be happy to take care of any claim that was approved.This all started because there trailer froze up and cracked the water lines and a tank, we have done what we can at this point Thanks Joe L*** we havenever said no to any of there requests

Complaint: [redacted] I am rejecting this response because: I have never received a response and I still do not have a license plate or registrationCustomer service sucks, they laugh at you and lie to you over over. They totally ruined our vacation and laugh about itI feel at this point they may have sold us a stolen RV Sincerely, [redacted] ***

We contacted the customer and have the problem resolved, it was a paperwork problem with the warranty company.After getting in touch with the warranty company and there rep we have all the paperwork back from them to complete the process. Thanks Joe L***VPFreedom RV

This issue has been solved with the state and [redacted] has been contacted several times with those facts, the paperwork was finished on June 9th If there are any other issuse please contact me at 509-921-and I would be more than happy to help in anyway I can I know that Tara has tried to call her several times and she has refused to call her back [redacted] also have my personal cell number and has been told she can call me anytime The issue that I was made aware of was and issue and the fault was with the state not Freedom RV, we have all of the documents to prove such facts and would be happy to share them at anytime Thanks Joe L [redacted] 509-921-

Complaint: [redacted] I am rejecting this response because:There were three of us at the sale that can attest to the fact that the $fee was added to the motorhome price, therefore there is no separate item showing the amount charged to me As the salesman is no longer working at Freedom RV, then there is no one available to refute my claim All they have is a sales document that does not itemize the disputed charge, so who wins these arguements? Apparently our word counts for nothing and the word of someone who was not even at the sale counts I am no longer going to respond to these communications as it is obvious it is a waste of my time In my opinion freedom rv is a dishonest business that does not care about the customer other than what additional "services" they can sell to make more profit Sincerely, [redacted]

Hello we have been in touch with the customer and have taken there unit back to the factory for the repairs needed we at Freedom RV decided that it would be the most effective way both in time and money to solve these problemsWe would be more than happy to discuss this matter further, with the problems found the factory and Freedom RV felt this was the right course of action and conveyed this to the customers prior to it leaving Spokane so I am a little surprised with this Revdex.com compliant knowing that we were all on the same page more that weeks agoAll said and done I am more than happy to speak with them again to reassure them that every step is being taken to solve there problems and address there needs Thank youJoe L*** 509-921-

Complaint: [redacted] I am rejecting this response because: ECO warranty was never applied I have videos and pictures of the exterior and fabric of the coach showing no Repelling of water in it and it immediately soaks in the fabric we loved our first coach we simply wanted a bigger one with the diesel engineWe test drove many coaches and chose this one at freedom RV on a very short notice as They took it in on trade on Friday night we bought it Saturday morning and they never went through it before I purchased it They promised to fix anything wrong with it as it was not gone through We found many things prior to purchase and they were unable to fix the things that were immediately noticeable that was wrong to it for over days the coach was a lemon and we were forced to buy it anyway All the items on the original to do list we’re not done from changing the engine oil clean the coach inside and out and changing the generator oil none of that was done when I went to pick the coach up after days I have pictures and witnesses to prove it In fact after days there was still bowl in the refrigerator and food in the microwave If the Revdex.com cannot help get this resolved I will be getting an attorney But I should not have to with all the written confirmation pictures and videos I have in my possession Sincerely, [redacted]