Freedom Tire & Auto Center

We hired Lloyd Pest control about months ago to take care of a rodent problemAt first they were very responsive; then they assigned us a new representative and service has been horribleThey show up middle of the day during a work week when we have told them numerous time we work full time and need a Saturday or evening appointment so we will be home to let them into our houseIt's now May and it has been months since they showed up despite requests to come on Saturday - and this morning my two young daughters and I woke up to find a dead mouse on our door step I called and was on hold for minutes, talked to two representatives who gave me nothing but attitude, and told they wouldn't help until I paid for the services that they DID NOT performTHEIR SERVICE IS AWFUL - FIND SOMEONE ELSE

We are happy as an offer of good faith to honor this customer's wishes and refund the entire $requested, covering four months of serviceThe customer signed an actual agreement for this specific service - and signed to authorize a monthly charge on a credit card that he provided us The customer presumably chose this service because it was the least expensive service that we offer - and at $a month, it's the cheapest pest control coverage in all of California, and one of our most popular programs I feel compelled to mention that if you sign up and give signed authorization for monthly charges for a gym member ship - or monthly insurance payment - and you don't use either for six months, you don't get your money back That's just how it works I'm assuming that the customer has just forgotten the details of their initial purchase months ago And that he did not pay attention to the Lloyd Pest Control charge on his bank statement during each of the past months The original phone call that was made to our offices is definitely saved, but when a customer calls from certain cell phones or from a restricted number or from a business number showing a different caller ID, we can't always easily trace it backward to locate it But, for us, the recorded phone calls are just a back-up We require signed authorizations before any work is done, and we file a copy of all required documentations and authorizations with the State of CaliforniaI really regret that the customer is so upset with his experience It is my hope that this refund of the requested $fulfills the customer's desire for closure and fairness that he seeks The refund check will be sent in May to the customer address provided by the Revdex.com

Lloyd Pest Control has been providing service for pest and termite control at our home for many yearsTheir personnel are always helpful and professional

Hmm The short answer is - absolutely In fact, all of this was entered into our computer system three weeks ago when the request was first made to us by the customer I'm not sure how another invoice slipped through, but this account is cancelled, per the customer's request, and has a $balance We worked with this customer for more than a year and were really sad to see them go We wish you both all the best, and we hope that if the rodents ever return, you would consider allowing us to serve you again - ***

I've spent two days looking into this matter We have a system in place to remove people from our mailing list I've checked into all of our public e-mail addresses and do not find a request from Mr [redacted] nor from anyone with his his address I've checked the equivalent of the SPAM folder - also, nothingI did note, though, that in the past months, Mr***' address received exactly two postcards from us The time between the two postcards was six weeksI'm really sorry I'm not certain what happened I can't imagine that Mr [redacted] is lying I mean, it would be crazy if Mr [redacted] is using the Revdex.com repeatedly, and to hurt the credibility of multiple companies just because he doesn't want any advertisements in his mailbox A reasonable person would clearly do what Mr [redacted] has stated that he has done, and write a message directly to the company asking to be removed from their mailing listWe would love to honor Mr***' request All that we request in exchange is that he provide the Revdex.com and us with a forwarded copy of the e-mail(s) that he sent us - which would include the date(s), and the embedded header information, and the e-address to which he wrote us - so that if there is any problem within our system, we can correct it immediately in order to protect other consumers from this potential problem in the futureIn the absence of a response from Mr [redacted] that includes the forwarded e-mail(s) - which would automatically include the embedded header information for veracity - we would request that the Revdex.com dismiss this complaint immediatelyIn any case, Mr [redacted] and his address of [redacted] will be removed from our mailing list Though it appears that nothing further is slated to be sent from our company, it can take up to four weeks to purge any final mailing from the fulfillment house, after which time Mr [redacted] will receive no further communications from us

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Yes, I just received another postcard from them on August 8th2016.It's funny, when I filed with the Revdex.com, I remember the guy from theircompany making accusations, a "big stink", etc and I let it go;but obviously my request was never taken care of Regards, [redacted] ***

My husband and I have always been very satisfied and pleased with the Pest Control Service that Lloyd's provides

Lloyd's billing procedure is perplexing It is puzzling to determine if the bill Lloyds sends is for past work or if they are starting the client on a new, one-year contract From the beginning, they seemed to want to hold us to a full, over $charge for a full year, even though we might not use their service for the whole year

I have been doing business with Lloyds for many years and have always been satisfied with the technician and the service provided Telephone staff has always been professional and courteous

Thank you for notifying us! We had been contacted and were on site with the consumer helping to evaluate the situation immediately upon being notified of the break in The body of the complaint has some inconsistencies with what we have been told, and learned at the job site, so we will follow up and gather more information At that time we will contact the customer and work to resolve the issue We will plan on making contact with the consumer again by Friday, 7/17/ Sincerely, [redacted] , [redacted] LLoyd Pest Control