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Freedom Toyota Reviews (20)

[redacted] ,Freedom [redacted] sales department gives all information from the manufacturerIf the ave mileage was incorrect, as you indicated the Manufacturer has created a program to rebate that money back to youso, since you have been getting the refunds, you have been paid for the differencesAny discrepancies with that program or payoff is a [redacted] Company complaintFreedom [redacted] did not come out with the program, [redacted] themselves didRecalls, the Manufacture gets in contact, usually via mail, that is another call that would need to be made to [redacted] After reading your complaint, the complaint seems as though it is with the manufacturer and not with FreedomPlease let me know if you have any additional questions, Angela

Freedom Toyota's owner is currently working with the customer to see how he can help them

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:This coculation was not properly explained,when I purchased the policy.I feel this theft,by deception[redacted] ,of Freedom Hyundai,told me ,"he is sure the $refund,was NOT accurate.So either the dealership,or the [redacted] protection services,or both,are deceiving customersRegards, [redacted]

If you want to buy a Toyota buy at freedom on Allentown Blvd !! And ask for chad S [redacted] !! Great sales person! Would recommend him to anyone!!

Good afternoon! Freedom Toyota/Scion has taken all appropriate measures to have the customer's information removed from our databaseIf there are any further mailings, please email us a copy direct to have it taken care of immediately*** **
***
Angela W***

Freedom Toyota has read the complaint submittedWe are unable to refund the customer for any of the towing expenses, but we have no problem removing him from all of our mailing for future eventsIn order to do it correctly, I need all family members that live in the household, address, tele# and
cell# to make sure all is removedThat can all be submitted to : ***@freedomtoyota.comIf you have any concerns, please dent hesitate to contact me directlyAngela W***
***@freedomtoyota.com
*** cel

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: ***I am rejecting this response because: *** ***,*** finance manager,told me that he thinks the amount refunded to me was not correct.And the fact that it took four months,to receive the $44.58.And the only reason I got that check,was because I stopped into the dealership in person,because my numerous phone calls were never returned.I feel the dealership made up its own calculation,which is $less than the amount due to be refunded to me.I would like to see the actual calculation,on paper.I called *** protection services.The person I talked to would not give me the calculation either.So I am NOT satisfied,with the result you are giving me.The Dealership blames ***,and ***,blames the dealership.But neither will show me the numbers calculated.Regards,*** ***

*** *** has accepted a cash settlement from Freedom Toyota in the amount of $The check will be mail to *** *** after home address has been verified by *** ***.Left voicemail on 10/on *** ***'s Cell Phone numberThank
you,
Angela W***
Compliance Manager
Freedom Auto Group
***@freedomtoyota.com

Good Afternoon! Freedom Toyota has received a complaint in regards to ***'s RefundFreedom does sell the GAP insurance on behalf of the policy company which is *** sends back the refund to us, Freedom Toyota, and we forward the funds to the party(lien holder,
Customer)
The dispute is not with Freedom Toyota as we do not calculate any refunds, and it is not our company or moneyIf you feel that the cancellation was done with a wrong calculation, the only things that can be done is call the company that holds the policy which is ***If there is anything additional that we can do to assist you, please let me know*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that the business owner is making efforts to resolve this to my
satisfaction. I wish to have this complaint remain open, pending a final resolution in an effort for them to correct mistakes made on their part
Regards,
*** ***

Can the Revdex.com keep it open internally, or close with the option to reopen as we are trying to make a satisfaction?

*** *** came in for annual state inspectionI assisted with her concerns as she dropped the vehicle off. During a phone conversation with *** *** she requested to have old
parts returned to her. I informed the customer that this would not be a problem and would be able to provide those partsUpon picking up the Vehicle after hours the parts were not returned to the customerI followed up with my technician the following day and called *** *** to inform her I indeed had her part and apologized for an inconvenience this has causedI offered to have them shipped to her home or have *** *** pick the parts upShe said she would pick them up and this would not be a problemI held the parts in the service department for approximately weeks until *** *** returned to pick them up.
Any repairs performed on *** ** *** and *** ***’s *** was performed with permission from the customer on October 2nd 2014.
During Pennsylvania state inspection, our technician found the left front wheel would not turn freely as required for inspectionOur tech looked into this concern and felt the brake hose could have failed we decided that replacement of the brake hose was the most effective repair on the vehicle at that time. Our tech replaced the brake hose with customer approvalOur technician states he was able to manually collapse the piston after the hose was replaced, but confirmed the brake caliper was the original cause of failure. The brake caliper was not returned to the customer due the core chargeAnd the customer was picking up the vehicle after hours when parts or service was not open. Customer approval was provided to replace the brake caliper. Tech rechecked the operation and then was able to complete the state inspection after the brake caliper repair was completed. *** *** was not charged additional labor the caliper replacement
*** ***’s complaint was that I was being irrational when confronted about returning the caliperI was verbally attacked by the customer and asked *** *** to take steps back from me multiple times as he was becoming increasingly aggressive. *** *** threatened to file a complaint and told me to “shut up”. I then asked *** *** to leave our facility if he could not control his behavior as I felt bullied by his demeanor
Freedom Toyota prides themselves on helping othersIn this case, the customers became very verbal with our advisor, not allowing explanations or help to be completedWe ask for courtesy from all of our customers, we did not received that from these customers
Angela W***
Freedom Auto Group
***@freedomtoyota.com

[redacted],Freedom [redacted] sales department gives all information from the manufacturer. If the ave mileage was incorrect, as you indicated the Manufacturer has created a program to rebate that money back to you.
so, since you have been getting the refunds, you have been paid for the...

differences. Any discrepancies with that program or payoff is a [redacted] Company complaint. Freedom [redacted] did not come out with the program, [redacted] themselves did.
Recalls, the Manufacture gets in contact, usually via mail, that is another call that would need to be made to [redacted].
After reading your complaint, the complaint seems as though it is with the manufacturer and not with Freedom.
Please let me know if you have any additional questions,
Angela

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

If you want to buy a Toyota buy at freedom on Allentown Blvd !! And ask for chad S[redacted] !! Great sales person! Would recommend him to anyone!!

[redacted] has accepted a cash settlement from Freedom Toyota in the amount of $500.00. The check will be mail to [redacted] after home address has been verified by [redacted].Left voicemail on 10/20 on [redacted]'s Cell Phone number.Thank you,Angela W[redacted]Compliance ManagerFreedom Auto...

Group[redacted]@freedomtoyota.com

In response to [redacted] comment, Freedom Toyota has attached the refund notice from [redacted]. Freedom Toyota only gives the amount of the refund due to the customer.
If [redacted] thinks that more was earned, He would have to please contact [redacted] for a review of the refund presented. At this point Freedom has refunded **. [redacted] the amount suggested by [redacted].
I hope that you can understand

Freedom Toyota's owner is currently working with the customer to see how he can help them
.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted]I am rejecting this response because:This coculation was not properly explained,when I purchased the policy.I feel this theft,by deception.[redacted],of Freedom Hyundai,told me ,"he is sure the $44.58 refund,was NOT accurate.So either the dealership,or the [redacted] protection services,or both,are deceiving customers. Regards,[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
The first problem is that a good  brake hose (as acknowledged by Toyota service) was replaced and the tech admitted it but would not refund the cost.  The second problem is that I was denied the opportunity to examine the old caliper.  A core charge is no excuse for this, and using it as an excuse only increases suspicion.  I can only assume that if a good hose was replaced, a good caliper might also have been replaced. Neither of these problems was addressed. The tach was at least as aggressive toward me as I toward her; the one time she asked me to step back I was still well outside the boundary of her tech stand.
Regards,
[redacted]

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Address: 41 Industrial Drive, Hamburg, Pennsylvania, United States, 19526

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