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Freedom Travel and Motorcycle Adventures

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Reviews Freedom Travel and Motorcycle Adventures

Freedom Travel and Motorcycle Adventures Reviews (10)

Hello -We have contacted the member directly and come to a resolution that both parties have agreed uponThank you for your timeSincerely,Arizona Federal

Our records indicate that the auto loan that Ms. [redacted] has with us has been past due in perpetuity for the last 2 months. We have documentation to show that we attempted to contact Ms. [redacted] at the phone number listed on her account, but the multiple calls were not answered and Ms. [redacted] did not...

contact us to set up payment arrangements. When this happens, we have no choice but to complete a payment sweep to resolve the deliquent loan amount. Unfortunately, if there are outstanding authorizations when this is done, they are still paid and if the account goes negative as a result, fees are assessed. Further we have refunded multiple fees in the past 6 months and Ms. [redacted] has been explained that further fee refunds will not be granted. The loan is currently past due. Please contact our Risk Management team at [redacted] to discuss payment arrangements due to financial hardship. Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Due  to the highly regulatory nature of investments, this complaint is being handled directly through a member fo the investment team to ensure compliance. We demonstrated cost and provided advice. As previously stated, investment products are not insured the same way deposit products are, thus there is inherent risk in investing. This was demonstrated to the member and agreed upon at the time the investment product was purchased.

As previously stated in our communication with Mr. N[redacted], Bill Pay items are processed through a third party vendor. We guarantee delivery in that we will provide assistance in the rare event that an item is lost or not received, we will advocate for our member. Mr. N[redacted] seems to agree based on his own statement that he has "been using BP for years and has not had a problem with it."  The attached letter explains when the item was sent, has the check number, amount and payee. The items are not sent via priority mail ands thus do not have a [redacted] tracking number. We have refunded the $35 stop payment fee as of 5/16/16. This fee would not have been charged through our normal research process.

We have refunded an additional 3 fees to bring the total of fee refunds to $100. Please note that your [redacted] account does not have a grace period. Payment is due on the 2nd day of each month. Payments received after the 2nd will be considered late and will incur a late fee. Further late fee...

refunds will not be given. Attached you will find a copy of the original loan contract. Thank you for your membership; we will now consider this matter to be resolved.

Waiting would have resulted in a late fee for $50 from my landlord, as they are not responsible for lost, stolen or checks never sent. However, I will still require tracking information proving the check was sent for legal purposes as I do not trust AZFCU anymore as the check could have never been sent and/or unlawful fee charged to me. I need to protect myself and other members who trust the bank to handle our money in an appropriate manner. Please provide all tracking information that proves  the [redacted] had received the check and was in route. As of today 4/11/2016 the check has not been received which points to never being sent. This manner could be resolved quickly once I receive my fee back.

Our records indicate that this issue has been resolved. Thank you!

Our records indicate that the orginal loan amount was $20,000. As the current balance is $5,564.17, the amount paid to date on the loan is $14,435.83. In addition to the principal balance, $6,826.70 has been paid in interest. At the time of loan closing in 2005, it was projected that the total cost...

of the loan would be $32,345.63 after 15 years. This is of course taking into account that each payment was made on the due date with no additional funds designated for principal. If additional payments have been made, the total amount repaid will be less at the end of the loan term. The total amount paid principal and interest is $21,262.53.We hope this information helps. Thank you!

Our records indicate that the credit card in question still has a balance owed. There was a separate loan that was settled upon and paid for less than the balance owed, but there is a remaining outstanding balance on a charged off Visa credit card in the amount of $651.37. This...

charged off balance has been reporting on the member’s credit report since the time it was charged off 1/8/2010. If the member has proof that she paid her loan, or a copy of her credit report that shows this loan not reporting we will review the documents.

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