Freehold Ford Inc.

5/26/Walid E[redacted]
Freehold Ford
"margin: 0px">General Sales Manager

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Revdex.com:I have had discussions with representatives of Freehold Ford.  We have agreed that they will once again sell the vehicle they received and reorder another vehicle for me; I have received an explicit guarantee from Mr. M[redacted] (the President) that, if the next vehicle comes early, then their representatives will not attempt to coerce me or my family into taking it early again.I would like to thank the Revdex.com for its assistance in this matter (simply mentioning your involvement was enough to get them to take the matter seriously).
Thank you,
[redacted]

Returned refund to consumer.

As per our conversation , we traded the customer into another car several weeks ago ,             Thank You arial, sans-serif;">

Review: Purchased a 2004 ford F150 lightning

Deal said it had only one problem small problem inexpensive.

Turns out next day after purchased it had over 8:major things wrong with it

Tried calling dealer several times and they gave me run around

I asked to have 1200 off bill to offset some of cost totaling over $2987 months go by and they said noDesired Settlement: Just want $1200 credit back to my [redacted]

Business

Response:

5/26/2015

Review: On Saturday, Jan 25,2014 my father and I came into the Freehold Ford dealership and met with salesman [redacted]. I told him I was interested in a 2014 Ford Focus vehicle. I was expecting to receive a Ford XPlan PIN number through a friend of my father which I would apply toward the purchase of the car. The Ford XPlan would enable me to obtain better pricing. After I picked out a car with the equipment I wanted, [redacted] reviewed the pricing with me and told me that I was lucky to use the XPlan because you couldn't get a better price unless you actually worked for Ford. [redacted] said that they since they did not have the exact car on their lot, he would swap with another dealer to get it. He then proceeded to fill out a sales agreement and when he asked me for a $200 deposit I was reluctant to give it to him because I was not sure if the XPlan PIN would be coming through and I that I had a car that I needed to use for a trade-in, but I did not bring it to the dealer that day. Therefore with so much up in the air, I felt it was premature to move forward with this. When I expressed this to [redacted], he assured me that "I had nothing to worry about and the $200 deposit was completely refundable. "Freehold Ford does not stay in business by taking people's deposits and not returning them." After this assurance I then gave him my credit card and signed the agreement after [redacted] wrote and initialed on the front of the agreement that the deposit was 100% refundable pending the trade-in appraisal and the use of XPlan pricing.

Late on Monday, January 27, I found out that I would not be getting the PIN number for the XPlan and therefore was no longer interested in purchasing the car. I called [redacted] at the dealership on Tuesday morning to inform him about this. The sales manager ended up calling to say that there would be no refund because they had my car and that they had a signed agreement. He was reminded that I was told (& had in writing) that there were no conditions to the refund.Desired Settlement: I would like to receive the full $200 deposit refunded as per our verbal and written agreement.

Business

Response:

Returned refund to consumer.

Review: I came into Freehold Ford looking for a white car with remote start and a sunroof. My salesman Joe and Sales Manager Dmitry were not willing to find me that car elsewhere and if I "helped them out" by taking something off the lot they would install those features in to Manufacturer Standards plus heated seats- so I compromised on color. I never would have agreed to this if I knew how poorly the installments would come out. When I got the call that my car was ready, there were metal shavings all on the inside of the car and bird poop and dust all on the outside. The headliner of the interior of the roof was all bubbled and puckered- it didn't lay smooth. The light that usually sits above the driver/passenger seat in the center was placed in my back seat leaving me with no light in the front of my car- when I was told the light would just get slightly moved upwards towards the windshield. The heated seats are bubbled- the seats are all bumpy from the heat. The plastic panel in the back seat next to the window pops out when I hit a bump- it was not put in correctly. Unhappy with the results, I brought the car back to have it fixed. A week later I got a call from Wally stated "everything is fixed." When my Mom went to pick up the car, nothing had been done to fix the light or the roof and he said "just give it time." When she pointed out the flaws, Wally tossed the paperwork at my Mom saying "you people are never happy." I have called the owner multiple times with no response back, and when my Dad went in to solve the issues, Wally and Joe said they would look for a new car for me which we would then swap evenly. I didn't hear anything back, so my Dad went in again and they said that deal was a "misunderstanding" and that I would have to pay way more for a new vehicle- even though I would not be in this position if they didn't botch my car- or if they found me that car I requested to begin with. Each time I talk to them its a different story- I just want a solution.Desired Settlement: Ultimately my desired outcome is to get a replacement car as Wally and Joe stated they would be able to do. If they didn't botch up my car then I would not be in this position today. It has been an ongoing issue sine October and at this point I just want the owner to recognize this issue and provide me with a new car that does not have all these cosmetic flaws that they allowed. Although the car is driveable and still looks nice on the exterior, the interior is completely messed up. I am paying for a brand new car- not a used vehicle where I could accept the flaws. If these installments were promised to be factory standards, then that's the quality that should have been delivered. Wally originally said he "could fix the issues" but he then changed his story to say "there is nothing wrong with the car." There is many things wrong with the interior of the car and I am not paying the price of a brand new vehicle that does not look like one. Ford needs to back up their quality guarantee.

Business

Response:

As per our conversation , we traded the customer into another car several weeks ago , Thank You

Review: My family ordered a Ford Mustang Convertible in early January, 2015. This was a custom-order vehicle. This vehicle was intended to be delivered to us between May 19 and May 25, 2015, as per verbal agreements that 2 separate sales managers (including, if memory serves, Mr. Joseph V[redacted], Mr. Kenneth B[redacted], and another sales manager). The agreement explicitly stated that they would not submit the order to the factory until mid- to late-February (since they estimated a build-time of 3 months), and the dealership would keep the vehicle on the lot until late May.

In early February, we received a number of calls, explaining that the vehicle had arrived and we absolutely had to pick it up at that time. After tense negotiations and a number of threats from Sales Managers regarding our deposit, we eventually agreed that they should sell that specific vehicle and re-order a new one in mid-March.

Yesterday (March 30), we received another series of calls, which stated that we had to pick up the vehicle yesterday or today (March 31). During discussions with Mr. Dmitry M[redacted] (Sales Manager), I was told that "... if you don't pick up the car by the end of the month [March], I'll cancel your order and keep your deposit." After asking Mr. M[redacted] to clarify the legal particulars with which he was attempting to threaten me, he ungraciously put me on hold. Several moments later, his manager, Mr. Walid E[redacted] picked up. Further negotiations yielded an agreement.

Our present agreement specifies that members of my family will go to the dealership and pay for the vehicle; the dealership will send me paperwork transferring ownership to me; the dealership will retain the car on their property until May 19-25; and the dealership will pay our insurance costs on the vehicle until we pick up the vehicle. The dealership will be wholly responsible for repairing any and all damages (regardless of size or cause) which may happen to the vehicle while it is under their care.Desired Settlement: After so many breached verbal agreements, we want written and actionable agreements requiring that Freehold Ford will fulfill the terms of our agreement in all respects; furthermore, we have several questions regarding the current arrangement that have not been answered. Since last night (March 30), the dealership has refused to connect or return our calls. This is especially frustrating, since their insistence that we come as soon as possible (an obvious ploy to boost their 'numbers' after a presumably slow month in March) has put my family in a difficult position. We may not be able to get a certified check by Saturday (the agreed-upon date of sale), since our assets are not held at a local bank; thus, our request may take longer than 5 days. We have left messages to this effect, but have received no word back. Should the dealership attempt to retain our downpayment, cancel our order, and sell the car, we intend to pursue litigation.

Business

Response:

This Complaint has been resolved directly with the customer. Customer has advised that they are going to retract the complaint.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have had discussions with representatives of Freehold Ford. We have agreed that they will once again sell the vehicle they received and reorder another vehicle for me; I have received an explicit guarantee from Mr. M[redacted] (the President) that, if the next vehicle comes early, then their representatives will not attempt to coerce me or my family into taking it early again.I would like to thank the Revdex.com for its assistance in this matter (simply mentioning your involvement was enough to get them to take the matter seriously).

Thank you,