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Reviews Freehold Toyota

Freehold Toyota Reviews (15)

We spoke to the customer and resolved his issueHe signed a purchase order that had the word "optional" next to the itemWe explained to him what the etch warranty was and that's what he paid forThe actual act of etching his glass is free on all of our cars but the insurance policy he purchased was $there was a miscommunication regarding his refundIssue closed

Business Response to a Complaint # Complaint ID#: [redacted] Company Name: DCH FREEHOLD TOYOTA Company Contact: [redacted] Company Phone: [redacted] Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: [redacted] Response: TOYOTA REPRESENTATIVE INSPECTED CUSTOMER VEHICLE AND DETERMINED AN OUTSIDE ENVIRONMENTAL ISSUE CAUSED DAMAGEREPRESENTATIVE OFFERED CUSTOMER REPAIR AT NO CHARGE AS GOODWILL GESTURECUSTOMER ACCEPTED AND DEALERSHIP PERFORMED REPAIR Sent on: 4/16/11:20:AM

[redacted] Thanks you for your emailI just spoke to our service manager Bob H [redacted] who provided me with your service recordsYou have no history of ever complaining about this part of your car being faulty and we never attempted to repair it until you brought it in on October 11th You have had the car since 3/04/and brought it in for service five times 06/07/14-5k oil service, 09/05/14-10k service, 12/16/2014-15k oil service, 04/04/15-20k oil service, 10/24/oil serviceNever once in the two and a half years since you purchased this car have you brought it in and complained that your power locks on your passenger side do not workWhen our technician inspected your car they found the door seal had been opened and the actuator was disconnectedThe original estimate that you signed was $I would be happy to help and reduce the bill to $I'm aware that you verbally abused my employees and used swear words in front of other customersI'm not happy about that and I wish you would please treat everyone with respect and do not "name call"We are very easy to deal with and are happy to help our customers resolve issuesWe treat our customers with respect and we expect the same from our customers Thank you, Anthony C [redacted] General Manager DCH Freehold Toyota

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards, *** ***

Complaint: ***
I am rejecting this response because:
I am only rejecting the response because you haven't told me if you are going to take care of the problem or notI do not expect you guys to paint the whole car, the paint is chipping on the trunk, roof , and parts of the hoodThe service manager there took pictures of the car and the parts that are chipping
Regards,
*** ***

***
On your first visit the trouble code that was stored in your cars computer directed us to replace your sensor with instruction from Toyota North America (We have these instructions in writing from Toyota NA)The cost for that service
was $plus taxAt that time a safety inspection was performed and it was recommended that the front brake pads be replaced as they were measured at 3mm in addition the front calipers were ceased and not sliding correctly on their pinsNo pressure was placed on *** *** to spend $for this repairShe could have called someone for a second opinion or called a family member for their opinion or came back at another time for the repairThe check engine light came on a second time and when the car was returned to the dealer the recommendation from Toyota NA through a service bulletin states that if the car returns for this condition there is an improved wiring harness availableToyota NA warranty for this item is years or 36k milesMrsLuongo's Toyota Avalon is 4-years out of warranty and she does not currently have an extended warranty that she could have purchased to cover her after the factory warranty was overNo bill was "inflated" and I welcome you to compare our prices with other Certified Toyota dealersYou will see our prices are more than competitiveThe repair for the wiring harness was $with tax$was refunded to you for the first repair that ultimately did not stop your check engine light from coming on even though this is the course of action that was recommended to us by Toyota NAThe car was not made with a defective wiring harnessThe wiring harness lasted for almost years without needing a repairWiring harness go through constant vibration, flexing, exposure to heat and cold, water, ice and road salt can take a toll on the wiring harnessNothing underhanded was done at DCH Freehold ToyotaWe follow the warranty procedure that is giving to us by Toyota NAIf you are not happy with the warranty process that is set forth by the manufacturer, I suggest you speak to someone at the Toyota North America office
*** *** name along with her husband is on all of her service recordsThe dealer has no knowledge that someone is deceased unless we are made aware by the clientWe are sorry to here her husband is deceased and will remove his name from the service records if that is what *** *** wishes
The dealer will provide a name and phone number for a contact at the NY Region if you would like to discuss your displeasure with the manufactures warranty

Toyota North America has inspected your car multiple times and found no faultYour radio head unit was replaced because you insisted on Toyota replacing it even after they told you that there was nothing wrong with the unit (This was a one time good will gesture from
Toyota North America)Toyota North America made the choice to decline your second request not the dealershipDCH Freehold Toyota does not control the manufacturer and cannot make them replace it for youI suggest you return to where you purchased this car and speak to their service departmentThis car was not sold by DCH Freehold ToyotaWe replaced the unit with a brand new one from Toyota and have the documents to prove that and the serial number was provided to youEvery other phone that was tested on your car workedYou should have your phone replaced and then try it with your carJust because Apple told you they ran diagnostics on you phone it does not mean your phone is not the problemOther iPhones worked fine on your carThere is nothing else DCH Freehold Toyota can do as we have involved Toyota North America and had your car inspected by them and they are the final word

ThanksI spoke to GeorgeIf you like we can get another opinion from Toyota North AmericaI can set up the appointment with George and someone from the NY regionGeorge and our lead Tech told me that it looks like chips from road debrisI would be willing to take a look as well and see if there is something we can help prevent further chipsPlease let me know if you would like us to set up a loaner car for you while we inspect your carIf its easier you can email me at ***
Thanks
Anthony

We spoke to the customer and resolved his issue. He signed a purchase order that had the word "optional" next to the item. We explained to him what the etch warranty was and that's what he paid for. The actual act of etching his glass is free on all of...

our cars but the insurance policy he purchased was $299.00 there was a miscommunication regarding his refund. Issue closed.

Business Response to a Complaint
padding: 3pt; border: #f0f0f0; background-color: transparent;">
Complaint ID#:


[redacted]


Company Name:


DCH FREEHOLD TOYOTA


Company Contact:


[redacted]


Company Phone:


[redacted]


Company Email:


[redacted]


Person Who Sent the Complaint:


[redacted]


Staff Member:


[redacted]


Response:
TOYOTA REPRESENTATIVE INSPECTED CUSTOMER VEHICLE AND DETERMINED AN OUTSIDE ENVIRONMENTAL ISSUE CAUSED DAMAGE. REPRESENTATIVE OFFERED CUSTOMER REPAIR AT NO CHARGE AS GOODWILL GESTURE. CUSTOMER ACCEPTED AND DEALERSHIP PERFORMED REPAIR.
Sent on: 4/16/2014 11:20:56 AM

Complaint: [redacted]
I am rejecting this response because:
We just spoke with the bank moments ago and they do not have an account for [redacted]. They claim they have never received any paper work or contract from Toyota regarding [redacted]'s purchase. She spoke directly with the division that deals with auto loans and the person from the bank searched for her account 3 times over and could not not find any information. 
Regards,
[redacted]

Thanks for your email. I can tell you that repainting your entire car is not going to happen but I will be happy to speak to the manufacturer on your behalf. I have not heard of this issue before so I will speak to my service Manager to get all the facts before I call Toyota North America. What...

park of the car has the "chips"? 
Thanks
Anthony C[redacted]
General Manager
DCH Freehold Toyota
[redacted]

[redacted]
 
                      Thanks you for your email. I just spoke to our service manager Bob H[redacted] who provided me with your service records. You have no...

history of ever complaining about this part of your car being faulty and we never attempted to repair it until you brought it in on October 11th 2016. You have had the car since 3/04/14 and brought it in for service five times 06/07/14-5k oil service, 09/05/14-10k service, 12/16/2014-15k oil service, 04/04/15-20k oil service, 10/24/15 oil service. Never once in the two and a half years since you purchased this car have you brought it in and complained that your power locks on your passenger side do not work. When our technician inspected your car they found the door seal had been opened and the actuator was disconnected. The original estimate that you signed was $169. I would be happy to help and reduce the bill to $100.00. I'm aware that you verbally abused my employees and used swear words in front of other customers. I'm not happy about that and I wish you would please treat everyone with respect and do not "name call". We are very easy to deal with and are happy to help our customers resolve issues. We treat our customers with respect and we expect the same from our customers. 
Thank you,
 
Anthony C[redacted]
General Manager
DCH Freehold Toyota

Review: We bought a Toyota Camry 2014 on 10/18/2014 from DCH Freehold Toyota. Freehold Toyota put a charge called "Secure etch" on my receipt. It's a security feature that they put it on every single car. It's VIN etching and it was on the car even when we took it for a test drive. It's not from car manufacturer, it's something dealer do at their place. Sales representative told me that it's required to have it and it already comes with car. The charge for it was $299 plus tax. When I asked if other dealers also do it, the salesman told me that yes everyone does this. Since we hadn't bought a car in last 3 years, we thought it might be something new. When we got home and rechecked all the papers, I realized that it wasn't mandatory. It's something they do to increase the car price little bit. I searched online little further and I found out that it only costs around 20 to 30 dollars to do it. I felt like I was misinformed and I would have declined it if they would have explained it properly and correctly. Since I signed 10 to 15 papers that day, I totally missed that paper. Sales guy was hurrying us and didn't let us read contract papers properly. I also called them and explained it what happened but they wouldn't do anything about it. I feel like written information should exactly match with what they say verbally because of number of papers we have to sign when we buy a car.Desired Settlement: I want the refund of $ 299 plus tax for the charge called "secure etch," since they misinformed me about the charge verbally.

Business

Response:

We spoke to the customer and resolved his issue. He signed a purchase order that had the word "optional" next to the item. We explained to him what the etch warranty was and that's what he paid for. The actual act of etching his glass is free on all of our cars but the insurance policy he purchased was $299.00 there was a miscommunication regarding his refund. Issue closed.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I have on lease a Toyota Camry 2015 that has a navigation system that is powered by 'Entunes', a Toyota based system. Starting around June 2015, the Bluetooth part of the navigation system would lose phone contacts. This is an intermittent problem. The contacts are lost and then it comes back by itself. I had my Apple Iphone6 checked out by Apple who ran diagnostics on it and there is nothing wrong with my phone. After bringing this problem to Toyota's attention, they finally replaced the original one with, I hope, a new one. Now, not only do I lose contacts, the whole navigation system blanks out and reboots itself. Again, this is intermittent. I notified Toyota and opened up a case with Toyota corporation. I was told that the dealership and Corporation would not replace the system again and 'live with it'. I found out that Entunes has a separate division and after telling them the scenario, they too said that the navigation unit should be replaced. I gave them my Toyota Corporation's case number and they added their findings but Toyota will still not comply.Desired Settlement: replace the unit and get the unit working correctly.

Business

Response:

Toyota North America has inspected your car multiple times and found no fault. Your radio head unit was replaced because you insisted on Toyota replacing it even after they told you that there was nothing wrong with the unit (This was a one time good will gesture from Toyota North America). Toyota North America made the choice to decline your second request not the dealership. DCH Freehold Toyota does not control the manufacturer and cannot make them replace it for you. I suggest you return to where you purchased this car and speak to their service department. This car was not sold by DCH Freehold Toyota. We replaced the unit with a brand new one from Toyota and have the documents to prove that and the serial number was provided to you. Every other phone that was tested on your car worked. You should have your phone replaced and then try it with your car. Just because Apple told you they ran diagnostics on you phone it does not mean your phone is not the problem. Other iPhones worked fine on your car. There is nothing else DCH Freehold Toyota can do as we have involved Toyota North America and had your car inspected by them and they are the final word.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: First, Toyota NA did not inspect my car. The local dealership inspected my car using their dealership mechanics. As proof, pictures were shown to them as to the navigation failing. It even failed when I brought the car in and they saw it with their own eyes. Freehold Toyota's tech told his service manager to replace the navigation unit. I did not. Since the new unit was replaced, it is worse. Now it not only loses contacts as before, but it reboots itself. The car was purchased at another dealership but both dealerships are owned by DCH--one in Freehold and one in New Brunswick. Even though I did not get the car in Freehold, any Toyota dealership can service their Toyotas that are under warranty. Apple did do diagnostics on my phone several times and there is nothing wrong with my phone. The problem is intermittent which means occurring at irregular intervals not continuous or steady. I even spoke to Entunes which runs the software for the navigation system and they know of such problems and the representative told me that it is the 'head' and it should be replaced and it is not the phone. Let Toyota or Revdex.com call Entunes and verify the problem.

Regards,

Business

Response:

Thank you for your response. As I already said Toyota North America makes the call on what can be done to assist your concerns. Toyota replaced your item as a one time good will and they will not replace it again. The dealer can only do what Toyota North America allows under the warranty. Any further issues must be taken up with Toyota North America. If they say they will replace it then we will do what they allow. It has been brought to them and denied for a second replacement. Freehold Toyota has done all we can working with Toyota North America and found no fault in your radio unit.

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Description: Auto Dealers - New Cars, Auto Dealers - Used Cars

Address: 4268 Route 9 S, Freehold, New Jersey, United States, 07728

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