Typically we don't take any responsibility when a vehicle has any open paint on itI was told by our employees that there was a quarter sized hole on the gas cover door prior to washingSince we use pressure washers to help with pre- wash which is common any open paint will like be
worse.
We are always try very hard to help the customer to leave happyIn this case we were unable to do that.
I see that she is requesting a refund for her car wash, and if that will help her frustration with us I am certainly willing to do thatI will reach out to her and offer that we will reimburse the cost of the car wash
Respectfully,
Lonnie K***
Retail Operations Mgr
Typically we don't take any responsibility when a vehicle has any open paint on itI was told by our employees that there was a quarter sized hole on the gas cover door prior to washingSince we use pressure washers to help with pre- wash which is common any open paint will like be
worse.
We are always try very hard to help the customer to leave happyIn this case we were unable to do that.
I see that she is requesting a refund for her car wash, and if that will help her frustration with us I am certainly willing to do thatI will reach out to her and offer that we will reimburse the cost of the car wash
Respectfully,
Lonnie K***
Retail Operations Mgr