FreeLotto

I'm the national lottery winner for 2014 and I have my free ticket and my winning number and my lucky number
But until now I'm looking to claim my prize money
Can you help me please for that
Best regards
Mohammed Giyash
Emil; [email protected]

[redacted]
Dear [redacted],
We are in receipt of your email enquiry dated October *, 2014 regarding [redacted]
Our records indicate that...

[redacted] joined FreeLotto on July **, 2014 and then registered for FreeLotto’s optional
FreeLotto Automatic Subscription Ticket (F.A.S.T.) service, which was activated on October *, 2014.   As per the terms
and conditions of FreeLotto’s optional F.A.S.T. service, subscribers may cancel their F.A.S.T. subscription at any time. If
they do not cancel their subscription, the F.A.S.T. terms and conditions clearly state that subscriptions are renewed at
the end of the initial 30-day subscription term for another 30-day period, and the credit card is automatically charged
for the monthly subscription renewal fee.  In addition, F.A.S.T. subscribers are notified that their subscription will be
renewed 10 days prior to their renewal date.
[redacted] submitted a request to our customer service department to cancel his  account on October *, 2014.   As
per his request we cancelled [redacted]  F.A.S.T.   account and [redacted] was issued a full refund of  $14.99 on
October *, 2014 by our customer service department by crediting this amount to her credit card.    
Should you have any further questions, please do not hesitate to contact me via e-mail at [redacted].
Sincerely,
[redacted]

Review: Over a year ago I asked my mother if I could subscribe to this service and she agreed. almost a year ago we were cutting down on frivolous things so I decided to cancel this service. Almost a week ago my mother saw that these people were still taking money from her account! I called the phone number provided but it was disconnected. After that my mother and I saw that this company was a scam! Please help?Desired Settlement: She wants her money back or at least for them to stop them from taking money from her account.

Business

Response:

Caitrin K[redacted]RE: Complaint ID # [redacted]Dear Ms. K[redacted],We are in receipt of your inquiry dated January **, 2016 regarding canceling a FAST (FreeLotto Automatic Subscription Ticket) account for Angela P[redacted]. Despite the incorrect email address that was provided in the complaint we were able to locate a subscription account with the same name and address.According to our record Angela A[redacted] registered on the FreeLotto website January *, 2014. Then signed up for a subscription account on March *, 2014 for $14.99, subsequently she upgraded the account adding a Prize Doubler feature for an additional $7.99 on July **, 2014. To date we have not received a request to cancel the $22.98 we offer three options for canceling subscription accounts. A player can log on to the site using their username and password to deactivate the subscription. Second they can request to cancel through the renewal notice email received 5 days prior to being billed, and lastly through contacting customer service by phone or email.FreeLotto is not a scam as suggested in the complaint. Ms. A[redacted] was aware her subscription was still active there were several small prizes credited to the credit card on file, which is a benefit of the F.A.S.T service. We have canceled the account and issued a refund of the most recent charges. As a courtesy we have also given Ms. A[redacted] credits for two additional months, and apologize for any inconvenience.Should you have any further questions, please do not hesitate to contact us [redacted].Thanks,Andrew K[redacted]PlasmaNet, Inc.

Review: first I'd like to know how this company got my email address and put me on the A list I have tried to call them or un subscribe my email with no successDesired Settlement: just cancel or unsubscribe me from their list

Business
Response:

Dear [redacted],

We are in receipt of your inquiry dated February **, 2014 regarding [redacted].

Our records indicate that [redacted] joined FreeLotto on 2/**/14 through a mobile phone advertisement
promoting FreeLotto, in which he completed the FreeLotto registration form which included his first name,
 last name, address, city, state, postal code and email address.  [redacted] started receiving FreeLotto email
on 2/**/14.  FreeLotto emails have a simple one click unsubscribe link on the top of the email that states
“If you no longer wish to receive our emails or play [redacted], click here to unsubscribe.”
We did not receive any such unsubscribe directive from [redacted].

Our customer service department, which operates 9:00 PM to 5:00 PM Monday through Friday, handles all
inquiries primarily via email, as well as phone calls.  We have no record of [redacted] having called our
offices nor did we receive any email request for him to unsubscribe.  All customer inquiries can be
sent via email to [redacted]. 

As requested [redacted]’s email address has been unsubscribed and removed from our active promotional
database and within 24 – 48 hours he will no longer be receiving emails from FreeLotto. 

Should you have any further questions, please do not hesitate to contact me via e-mail at
[redacted].

Sincerely,

Review: they will not return money they took out of my account for service that I do not orderDesired Settlement: refund and cancelled

Business
Response:

August **, 2013

Review: I've been playing FreeLotto for years and they've paid me when I won. But all of a sudden they stopped paying. I won on April **, 2015 and April **, 2015. They typically take over 90 days to pay, but these two are much longer than 90 days. I also won on Sept *, 2015 and Jan **, 2016, but this complaint does not include those since it's still in the window of their pay period.

The only contact information provided by FreeLotto on their site is an electronic submission which returns a standard response that doesn't apply to my complaint. I tried that twice before doing this complaint.

The reason I'm filing this complaint is because, in my opinion based on them not paying, they are frauds. If they don't pay, they should be shut down.

FreeLotto assigns a TSN (transaction serial number?) to each entry. The ones for the winnings (only $1 each) that I wasn't paid are:

April **, 2015 - TSN = [redacted]

April **, 2015 - TSN = [redacted]

The fact that it's only $2 total is not the issue. It's an honesty issue. If the company is not reputable, they should be fined or shut down.

Thank you for your help.Desired Settlement: Pay me my winnings. That's what I mean by "delivery of order."

Business

Response:

[redacted] Dear [redacted],We are in receipt of your inquiry dated February**, 2016 regarding [redacted]’s prize(s). His account indicate that [redacted] does have several small winnings since signing up to play Freelotto back on March *, 2000, alomg with a $300 prize win paid in May, 2014.We have experienced somedelays withprizepayments. However, check #[redacted] was issued and mailed to [redacted]earlier this month, for the two $1 wins that were outstanding. Our records indicate that the check remains uncashed. Please rest assured that any and all prize wins will be paid and we apologize for the delay. Should you have any further questions, please do not hesitate to contact me via e-mail at [redacted].Thanks,Andrew K[redacted]PlasmaNet, Inc.

Review: I have been charged 15 dollars numerous of times from this company and I they wont refund me. I have tryed to contact them but the are unresponsive. I dont remeber even signing up for this site. I dont even know how they got my billing information. can someone please help me.

Desired Settlement: I would like to be refunded and my billing info of their site please

Business Response:

Dear [redacted],
We are in receipt of your email enquiry dated October *, 2014 regarding [redacted]

Our records indicate that [redacted] joined FreeLotto on July **, 2014 and then registered for FreeLotto’s optional
FreeLotto Automatic Subscription Ticket (F.A.S.T.) service, which was activated on October *, 2014.   As per the terms
and conditions of FreeLotto’s optional F.A.S.T. service, subscribers may cancel their F.A.S.T. subscription at any time. If
they do not cancel their subscription, the F.A.S.T. terms and conditions clearly state that subscriptions are renewed at
the end of the initial 30-day subscription term for another 30-day period, and the credit card is automatically charged
for the monthly subscription renewal fee.  In addition, F.A.S.T. subscribers are notified that their subscription will be
renewed 10 days prior to their renewal date.

[redacted] submitted a request to our customer service department to cancel his  account on October *, 2014.   As
per his request we cancelled [redacted]  F.A.S.T.   account and [redacted] was issued a full refund of  $14.99 on
October *, 2014 by our customer service department by crediting this amount to her credit card.    

Should you have any further questions, please do not hesitate to contact me via e-mail at [redacted].

Sincerely

Review: I signed up for freelotto.com. I have sent them several emails to ask to be taken off their list, and they have ignored all emails. Would greatly appreciate if someone could help me get off this list so they do not keep taking their fee off my card every month... I have tried several times to be removed, hoping that this will have me removed. Thank you very much. Desired settlement: need to be removed from their list!

Consumer
Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have freelotto subscription ;I have not signed up for any monthly charged subscriptions.

I contacted them and informed them that £22.98 are being withdrawn from my account,

Usually, they respond to my Emails ; with this issue they do not and because of that I have to accept they are being fraudulent and are deliberately withdrawing unauthorised cash from my account.

I tried very hard to get them to confirm cancelation ofl the monthly charges and refund my account accordingly. I stated If they do as I requested I will not complain and see this issue as just an error.....but todate still no response ?

I am baffled as to how they got my card details, I, ve informed my bank and they promised to moniter my account to block any attempts by freelotto to withdraw funds.

I cannot understand why freelotto believes that by not responding to customers that they will somehow get away with stealing money from bank accounts.Desired Settlement: To refund my bank account with all the monthly subscription charges- withdrawn from my bank account since beginning of 2015.

To erase details of my bank card to stop such heinous criminal activities.

To Email me confirming unsubscribed and a date when the refund will be completed, as well as an apology.

Business

Response:

Revdex.com [redacted] RE: Case Number #[redacted] Dear [redacted],We are in receipt of your inquiry dated May **, 2015 regarding [redacted].Our records indicate that [redacted] signed up for FreeLotto’s Automatic Subscription Service (FAST) on 02/*/2015 at 5:54 pm EST. He then elected to upgrade the service to optional Prize Doubler for an additional $7.99 per month. The Terms and Conditions of the our FreeLotto F.A.S.T services, as well as the welcome email and renewal notices, clearly inform our subscribers that their subscription will automatically renew, unless they request to cancel their subscription. According to our records the first time [redacted] contacted our support team was May *, 2015 at which time he acknowledged his participation in our service and inquired about the $22.98 charge. In later correspondence on May **, 2015, he requested the subscription be canceled, which was promptly handled on the [redacted] of May. Our website offers a link to step by step instructions on how to cancel a FreeLotto F.A.S.T subscription account and offers up to date contact information. In complying with our 100% customer satisfaction policy [redacted]’s account was canceled and issued a full refund of the most recent charge. Per his request we have also refunded the previous three months of F.A.S.T subscription charges totaling $68.94 on 06/**/2015 to his Visa card ending in [redacted]. Should you have any further questions, please do not hesitate to contact me via e-mail at [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]Please note that Freelotto have contacted me and does not seem to recognise the above Email ; they are under the impression that a £22.00 refund (their last withdrawal from my account) has resolved the issue ?They don, t seem to have a record of the above offer/agreement.Can you please contact them and confirm/validate the above Email they sent to you.Please also note that I did not authorise use of my bank card.....I repeat once I realised what they were doing (£7.40 per month, sometimes it increased to £10 +)I should of put forward my complaint earlier.When I found that the £7.40 increased and that £22.00 was also being withdrawn from my account. Plus £4.99 was being withdrawn from my pay as you go mobile accoun by lotto.....this was getting out of control.So, please inform them to issue the refund as agreed £68+ also remind them of the above Email they sent to you.I wish to confirm that I have not received the above refund todate [redacted] June 2015.Thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

June **, 2015 Revdex.com [redacted] RE: Case Number #[redacted] Dear[redacted],We are in receipt of your second inquiry dated June **, 2015 regarding [redacted].As originally requested, we had attempted to refund the previous three months of F.A.S.T subscription charges totaling £68.94 on 06/**/2015 to the Visa card ending in [redacted]. Due to the currency exchange to USD the £68.94 exceeded our maximum transaction refund amount by our merchant processor resulting in processor decline. To resolve this matter there were three separate refunds of £22.98 processed on 6/**/2015, which have all been approved. Should you have any further questions, please do not hesitate to contact me via e-mail at: [redacted]Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

PS: You are Excellent and I thank you so much.Freelotto, s excuse does not explain why they claimed ignorance regarding this refund offer.In addition I, ve nevet heard an excuse to withold a refund from any American internet company based on the currency trades of the stock market.?!?!I once again advise that people do not give their bank card details or account details to such a company.Evenso, once again thank you very much.

Review: I have been charged for 2 months ($10.00each month) for $20.00. I have corresponded through email that I don't have an account for freelotto EZ and they can't give me a login for the numbers and will refund my card and no additional charges will occur . The next month same thing. No refund and new 10 dollar charge!!! Now I have to cancel my credit card to insure that a third charge doesn't occur in January .Desired Settlement: Well since I've been charged for 2 months and repeatedly asked for either the numbers being played or a refund and was told repeatedly there is no account in my name, I assume I must have won 10.000 dollars and they just don't want to pay it! I assume the least they would do is apologize without a refund. But I've given several (SEVERAL) attempts to correct through [redacted] and met with the same excuse " no such account exists to refund" so I have taken to Facebook and twitter as my restitution .

Business

Response:

January **, 2014

RE: Case Number [redacted]

Dear Dispute Resolution Services,

We are in receipt of your enquiry dated December **, 2013 regarding [redacted].

Our records indicate that [redacted] signed up for a FreeLotto EZWin subscription on 11/**/12, for

which he was charged a $10.00 subscription fee. The Terms and Conditions of the FreeLotto EZWin

subscription, as well as the welcome email and renewal notice, inform our subscribers that their s

ubscription will automatically renew, unless they request to cancel their subscription.

[redacted] requested information about his FreeLotto EZWin account on 12/[redacted]/13, for which we were

unable to find based upon the email address he gave us. We requested that he provide us with a different

email address for which he may have signed up for FreeLotto EZWin, which he gave us. In reviewing his

play history, [redacted] did not win any of the FreeLotto EZWin jackpots.

[redacted] subscription to FreeLotto EZWin renewed on 12/[redacted]/12, for which he was charged the

$10.00 renewal fee. [redacted] then requested to cancel his FreeLotto EZWin subscription, which we

cancelled on 12/[redacted]/13 and, in accordance with our 100% customer satisfaction policy, issued him a full

refund of $20.00, representing all charges made to his credit card for is FreeLotto EZWin subscription.

Should you have any further questions, please do not hesitate to contact me via e-mail at

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I was informed by [redacted] after playing in their lottery that I had won $11260000.00 and all I had to do was put in the claim numbers to collect the prizes after trying to do so I was repeatedly denied I drew attention of a [redacted] and then he sent an email stating I had won a much smaller prize than what I was originally lead to believe $1010300.00 but again was told to put in thier TSN or claim numbers and receive my prize and still all my claim number are invalid and when I've tried to contact anyone envolled with [redacted] I get no responce.Desired Settlement: Pay amount they said I have won

Business

Response:

[redacted]Dear [redacted], We are in receipt of your most recent inquiry regarding [redacted]. Our records indicate that [redacted] signed up to FreeLotto on 04/**/2015 and has not won any prizes to date. In order to win a prize from FreeLotto, a user must play the FreeLotto games and their entry must match the numbers drawn for that particular prize and date. For further information on how to play and win, please refer to theOfficial FreeLotto Rules, [redacted].The email [redacted] received is not a win notification and did not state that he has won any prizes. The email he received is a reminder and notification of the prizes that are eligible to be won should he submit the winning numbers in accordance with the official rules of FreeLotto, either by using the optional F.A.S.T. service or by playing at [redacted]. Additionally, [redacted] further stated that he was not received any response from FreeLotto, however, our records confirm that he received a reply via email from our customer service department providing clarification on how to play and win the FreeLotto games and advising him that he was not a winner. Should you have any further questions on this matter, please feel free to contact us.

Review: FREE LOTTO OWES ME MONEY. I WON $1.00 IN PRIZES ON 6/**/2015, $1.00 IN PRIZES ON 10/**, 2015 AND $1.00 IN PRIZES ON 11/**/2015. I HAVE SENT THEM NUMEROUS E-MAILS AND THEY RESPOND ONLY WITH THEIR CLASSIC "ANSWERS ON FILE" WHICH DO NOT ADDRESS MY QUESTION/ISSUE. I FOLLOWED ALL THE INSTRUCTIONS AS TO HOW TO CLAIM A PRIZE ON EACH OF THOSE 3 OCCASIONS, BUT HAVE YET TO RECEIVE ANY PRIZE WINNINGS FROM THEM WHATSOEVER! THERE IS NO PHONE NUMBER TO CONTACT THEM IN THEIR WEBSITE.

ALL I WANT IS TO BE PAID MY $3.00 IN WINNINGS.Desired Settlement: $3.00 IN WINNINGS.

Business

Response:

Hello, Thank you for contacting FreeLotto. We strive to maintain 100% customer satisfaction. Each FreeLotto Results e-mail displays the drawing results for a particular day and how many numbers you matched to the winning numbers in each game. The Results are sent every night to our subscribers. To submit your entries ([redacted]) for the daily sweepstakes, choose your numbers for each of the FreeLotto games you are eligible to enter each FreeLotto day (i.e. between 3:00:01 PM Eastern Time (New York Time) through 3:00 PM Eastern Time (New York Time) the next day). Please visit our rules for more details: [redacted] When a player wins a small prize there is a dollar sign next to the ratio in the Results e-mail that reads as follows: [redacted] $1. This means that a player matched 3 of 6 numbers, and the prize is $1. If a person wins a grand prize it would display as follows: [redacted] Congratulations! If you are a winner, please follow our prize claim procedures below: If you are a prize winner you are required to forward your Results email to us at [redacted] showing the win. The subject line of your email must only contain your FreeLotto Confirmation number (Transaction Serial Number- “TSN”). The TSN is displayed after each game you play on the website, and is also located in your FreeLotto Confirmation email. The body of your email should include your first and last name, address, phone number, and date of birth. Please note that you have 30 days to claim your prize. Once you have properly submitted your win claim, this is what will happen next: Game 1: Classic FreeLotto Grand prize $1,000,000 winners (6 of 6 match) and second prize $300 winners (5 of 6 match) will receive a winners' notification package by mail, which needs to be notarized and returned to us. Third prize $5 winners (4 of 6 match) and fourth prize $1 winners (3 of 6 match) will receive an e-mail to confirm that we have received their claim. This e-mail will give you an option to either receive your win, or to donate it to charity. If you choose to receive your $1 or $5 win, a check will be mailed to you within 60 to 90 days. Games 2 - 6: Win A Car, Pay-Off-Your-Mortgage, Fastcash, 100,000 GiveAway, (6 of 6 match) and SuperBucks (7 of 7 match) Grand prize winners will receive a winners' notification package by mail, which needs to be notarized and returned to us. There are no 2nd, 3rd, or 4th prizes in these five games. Also, now you can see your Confirmation numbers (TSN) and the numbers you played for the last 30 days, as well as the Results. Simply visit our website at [redacted] and login with your username. Click on 'See the Results' near the top of the page. Then choose the date you would like to view. You will then see the Results and the numbers you played, as well as your TSN numbers. If you would like to review your FreeLotto play history for the last 30 days, please click the following link: [redacted] Sincerely, Robin B[redacted] FreeLotto Customer Care [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Once Again, Free Lotto has NOT Addressed My Particular Complaint!! Instead, they have sent a detailed "General File E-Mail" that could refer to ANYONE who has won a Prize!!! I will NOT be Satisfied UNTIL AND UNLESS a Representative from Free Lotto Tells me WHY They have NOT SENT ANY PRIZE MONEY TO ME!!!! I have won 3 DiffereTimes This Year (2015) and my TSN#'s are as Follows: Sunday June [redacted], 2015: [redacted]; Saturday October [redacted], 2015: [redacted]; and Monday November [redacted]. The TSN's Represent Each Date and Time I Won $1.00 Prizes. These Payments are SUPPOSED to be Sent Within 60-90 Days from the Date of Winning!! As You Can Easily Tell, June [redacted], 2015 was OVER 5 Months Ago and I Have Yet To See ANY PRIZE MONEY WHATSOEVER!!!Come On, Free Lotto, Step Up To The Plate and Send The Winning Payments to Those Who Are Waiting For Them.....Including ME!!!!! I Am Owed $3.00. If Free Lotto Cannot Afford to Send Checks, Then For God's Sake, Send the Money to Individual [redacted] Accounts!!! I AM STILL WAITING FOR MY MONEY>>>>I WILL NOT GIVE UP ON THIS COMPLAINT UNTIL I SEE THE CHECKS IN THE MAIL AND/OR MONEY IN MY [redacted] ACCOUNT. BY THE WAY, I AM NOT A MEMBER OF F.A.S.T. FREE LOTTO SHOULD LIVE UP TO ITS NAME AND PAY WINNINGS TO PEOPLE, EVEN IF THEY ARE NOT F.A.S.T. MEMBERS!!!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted] Dear [redacted], We are in receipt of your inquiry regarding [redacted]. As

[redacted] correctly indicated she does have several recent small prize wins of

$1.00, on 6/**/2015, 10/**/2015 and 11/**/2015 for a total of $3.00. As

she correctly indicated in her most recent reply, our prize payments are

typically mailed within 60 to 90 days after winning. Since joining FreeLotto on December *, 2001, [redacted] has been a long time

player and has won and received a number of small prize payments from FreeLotto

to date, including; 5 payments in 2014 and one earlier this year. The two most more recent wins from 10/**/2015 and 11/**/2015 have not yet met

the 60 to 90- day time-frame and have not yet been issued. As a courtesy and due to our desire for 100% player satisfaction, we have

issued and mailed a check to [redacted] for $3.00. This includes the

replacement payment for the $1.00 prize win of 6/**/2015 that she has not

received and the $2.00 in prize winnings that have not yet become due. Should you have any further questions, please do not hesitate to contact us via

e-mail at [redacted]. Regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Of course, it Will ONLY Be TRULY Resolved Once I Receive The Check From FREE LOTTO in the Mail.

Sincerely,

Review: THIS COMPANY FREELOTTO HAS BEEN CHARGING MY CREDIT CARD 2 AND 3 TIMES A MONTH,,,I CALLED AND CANCELED MONTHS AGO AND THEY STILL KEEP CHARGING MY CREDIT CARD.....THEY WERE ONLY SOPOSE TO CHARGE ME ONE TIME A MONTH...14.99...FOURTEEN DOLLARS AND NINETY NINE CENTSDesired Settlement: MY BANK TOLD ME THEY OWE ME FIFTY DOLLARS

Business

Response:

[redacted]

Dear [redacted],

We are in receipt of your email enquiry dated April **, 2014 regarding [redacted].

Our records indicate that [redacted] joined FreeLotto on July **, 2013 and registered for

FreeLotto’s optional Automatic Subscription Ticket ([redacted].) service on August **, 2013. As

per the terms and conditions of FreeLotto’s optional [redacted]. service, subscribers may cancel

their [redacted]. subscription at any time. If they do not cancel their subscription, the [redacted]. terms

and conditions clearly state that subscriptions are renewed at the end of the initial 30-day

subscription term for another 30-day period, and the credit card is automatically charged for

the monthly subscription renewal fee. In addition, [redacted]. subscribers are notified that their

subscription will be renewed 10 days prior to their renewal date.

[redacted] submitted a request to our customer service department to cancel her account on

April **, 2014. According to our records this was the one and only time [redacted] had contacted

our customer service department requesting cancellation of her [redacted]. subscription. On April

2, 2014 we cancelled [redacted]’s [redacted]. account in accordance with her request, and

$14.99 was refunded by our customer service department by crediting this amount to her credit card.

As per her request within your complaint, we are refunding her an additional $87.93, thereby refunding

all payments but the first as she requested, minus her 3 -$1.00 prize wins, for which she donated

$2.00 to the Association for Science in Autism treatment and $1.00 to the National Coalition Against

Domestic Violence.

Should you have any further questions, please do not hesitate to contact me via e-mail

at [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

[redacted] I would just like to know when I will be refunded the eighty something dollars please? they did refund me the fourteen dollars and ninety nine cents....so when will I receive the eighty some dollars is my only concern?

Review: They said I won money no one has contacted me and my email cause that's how they say to respond are just coming back to me they said u have 30days from April **-2014 to claim my money but I can't get ahold of anyone.Desired Settlement: I want what they said I won and want a phone number for them and to be able to talk to someone.

Business

Response:

[redacted]

Dear [redacted],

We are in receipt of your inquiry dated April **, 2014 regarding [redacted].

Our records indicate that [redacted] signed up for FreeLotto on 04/**/2014. In

reviewing her account and play history, we do not see any winnings for any

FreeLotto prizes for [redacted].

The email [redacted] received regarding available prizes is a reminder of the prizes a

player is eligible to win if they submit the winning numbers in accordance with the official

rules of FreeLotto, either by using the optional F.A.S.T. service or by playing at freelotto.com.

It is not a win notification. The promotional email clearly states that “upon submission of the

winning entry and verification in accordance with the Official Rules of FreeLotto, you are

guaranteed that you will be paid the prize you win.”

For further information please refer to the FreeLotto Rules. You can view our rules at

Should you have any further questions, please do not hesitate to contact me via e-mail

at [redacted]

Business

Response:

[redacted]

Dear [redacted],

We are in receipt of your inquiry dated April **, 2014 regarding [redacted].

Our records indicate that [redacted] signed up for FreeLotto on 04/**/2014. In

reviewing her account and play history, we do not see any winnings for any

FreeLotto prizes for [redacted].

The email [redacted] received regarding available prizes is a reminder of the prizes a

player is eligible to win if they submit the winning numbers in accordance with the official

rules of FreeLotto, either by using the optional F.A.S.T. service or by playing at freelotto.com.

It is not a win notification. The promotional email clearly states that “upon submission of the

winning entry and verification in accordance with the Official Rules of FreeLotto, you are

guaranteed that you will be paid the prize you win.”

For further information please refer to the FreeLotto Rules. You can view our rules at

Should you have any further questions, please do not hesitate to contact me via e-mail

at [redacted]

Review: There was no indication that FREELOTTO would be a subscription service. I expected a one-time charge, and was surprised to find several charges on my Discovery account.Desired Settlement: Cancel subscription and refund all payments but first. Phone number given to Discover Card to print on bill not monitored.

Business

Response:

Review: I've been playing freelotto for years. their payout time has gotten longer and longer. I'm waiting on my winnings from August. They do not respond to my emails. Which is the only way to contact them. They use a TSN number to identify your winning numbers. The winnings I'm waiting on are "TSN" [redacted] and "TSN" [redacted]. I know its only a dollar each, but I play every day. Will they pay out if I win a big jackpot? What of all the other players?Desired Settlement: I want them to pay me the money I won.

Business

Response:

[redacted] RE: Complaint ID # [redacted] Dear [redacted], We are in receipt of your inquiry dated December **, 2015 regarding [redacted]’s prize(s). His account indicate that [redacted] does have several small winnings since signing up to play Freelotto back on August **, 2012. To date he has been paid for all the small wins that were claimed.As per the win notification received after submitting his prize claim emails, usually winners receive their prize payment, mailed via first class postal mail within 60-90 days. Due to recent holidays there was a bit of a delay in processing payments; we are now caught up. [redacted]’s $2.00 prize check for his $1.00 win(s) won on 8/**/2015 and 8/**/2015 was issued and sent.Should you have any further questions, please do not hesitate to contact me via e-mail at [redacted].Andrew K[redacted]PlasmaNet, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]When I receive the checks, then I will consider the complaint resolved. As of 12/**/15 I have yet to receive them.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

[redacted] Resolved. Received a check today. Thank you. I would have never got it without your help. Good job! -- [redacted]