Freeman Fence-Brookfield

Initial Business Response /* (1000, 5, 2014/03/01) */
After reading through this complaint about repairing the old fence that was installed by another company, we are at a lossThere are several claims in this complaint that are not trueI welcome a non-partial arbitrator to come evaluate
what was performed at this home
To call our estimator, and all other fence companies, "devious" is shocking and slanderousWe will not be threatened by a home owner seeking to smear our fine reputation for not refunding money a year and a half later, due to buyer's remorse
We did, in fact, remove the fence in order to install the new postsIf we had not taken apart the fence, it would still be attached to the old postsRemoving only the posts with the fence still attached would be impossibleAlso, the winter of 2013-has been one of the most severe winters in years
The posts were properly installed, and after examining them, the posts are plum, straight, and without any heaving, through temperatures that hit below zeroIf these posts were not properly installed, they would not have made it through the winter
We sent a crew back on different occasions to clean up small amounts of dirt, and unfortunately, we couldn't satisfy the customer
As for the gate that was damaged by the wind, that is not a warrantee issueThe swing of the gate was built to industry standards and her specificationsPlease provide a drawing of what it is that you would like builtWe would welcome your arbitrator to look into this matter and we will do what the arbitrator feels is correct, since we cannot come to a compromise with Ms***
Final Consumer Response /* (4200, 15, 2014/03/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would encourage *** *** to read the complaint againYou are not answering any of the complaints listedI will simplify so that you can understand more clearly
I never agreed to have a post installed in my cement patio; I had to stop your installers from drilling a inch diameter hole; see photo attached
I never agreed to have the gate hung on that wall, that it hangs today; gate hung on wrong wall; that was your instructions to the installers; they did not have the proper hinges to install the gate on the other side of the house to make it swing the opposite way; the installers wanted to hang the gate and speak to you about different hinges; see photo
The gate is too low to the ground; improper; poor craftsmanship; the gate will have a shorter lifespan due to rain, snow, and ice that will eventually rot the wood; see photo
The gate is improperly attached to the opposite wall that hold the other part of the lock; according to a home inspection; poor craftsmanship; see photo
The lock only lasted a few months; lock is defective; see photo
The debris from the removal of the fence posts (dozen) has never been cleannor removed from the premises after the work was completed; I complained many times over the last year and you have yet to send anyone to complete the cleanup; see photo
I am only asking for you to remedy the issues I have listed aboveIf you cannot do so, then you can remove the gate and refund $for a gate that which I did not request, clethe property from all debris, and deliver several bags of pea gravel bags to restore the vegetable walking path to it's original look
You continue to disregard all questions for resolution and ignore all complaint issuesYou are unprofessional and consumers should be aware of your business practices and be clearly informed before they make any decisions to hire any unprofessional unethical business, such as Freeman Fence, and consumers should be aware of how you treat women who hire you
In my response on 03/03/2014, if you clearly read the Consumer Rebuttal, I stated that I welcome any third party to come visit the work of Freeman FenceAs per the Revdex.com, they will inform me if and when there is arbitration processes
Final Business Response /* (4000, 13, 2014/03/06) */
Thanks for the pictures, as you can see everything was performed per the contractJob looks greatGate as stated was damaged by extreme winds and is not covered warnenteeThis is the 3rd time that we have requested arbitration and she has yet to agreeShe wants something extra that was not contracted forHer harrassments of the installers, the salespeople, our interoffice, and myself the owner has been unrealAgain, your refusal to arbitration and your rambling page complaint on a fence repair is so far over the top, we are at a loss

Initial Business Response /* (1000, 8, 2014/08/22) */
Dear Revdex.com - We are in contact with the consumer and are in the process of resolving the issues. He is on schedule and the work should be completed within the next couple of days.
Thank you, [redacted] Freeman

Initial Business Response /* (1000, 8, 2015/05/06) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@aol.com
I am very sorry for the inconvenience to our customer. We placed an order for the material Ms. [redacted] requested, but we had issues with our...

supplier getting the material. Unfortunately, there was a miscommunication with the cancellation of the job at the office.
We had fully intended to deliver the job when the material came in, otherwise we would never have charged the deposit. We pay an average of 3% to the credit card company for each transaction (in this case around $300), regardless of whether or not the charge is later refunded. Ms. [redacted] was credited her entire $10,000 on November 12th, one month later. We will be happy to refund the interest on that money for that month. We tried calling the customer regarding this, but have not received a call back.
We regret that the material did not arrive from the manufacturer in a timely manner; there are some things beyond our control. We take great pride in our company and our customer service.

Initial Business Response /* (1000, 8, 2015/05/06) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@aol.com
I am very sorry for the inconvenience to our customer. We placed an order for the material Ms. [redacted] requested, but we had issues with...

our supplier getting the material. Unfortunately, there was a miscommunication with the cancellation of the job at the office.
We had fully intended to deliver the job when the material came in, otherwise we would never have charged the deposit. We pay an average of 3% to the credit card company for each transaction (in this case around $300), regardless of whether or not the charge is later refunded. Ms. [redacted] was credited her entire $10,000 on November 12th, one month later. We will be happy to refund the interest on that money for that month. We tried calling the customer regarding this, but have not received a call back.
We regret that the material did not arrive from the manufacturer in a timely manner; there are some things beyond our control. We take great pride in our company and our customer service.