Freeman Lawncare Service

I am a senior citizen tried to speak to someone about coming back out to spray my lawn which was half done an my grass turned bald when they startedWhen I got no response called the office to let them know what was going on and they were very smart and nasty to me this one lady trying to explain to me and I told her I understood but were they coming back out that's not going to fix the problem over the phone she ask me have I attending lawn service class if not I do not know what I was talking about which was very rude I have so many bald spots in my yard I had the best looking grass on the block for 13 years I just want them to correct the problem and they said they will not send no one back out here I stopped the service thats bad business would not come out to see what I was talking about had them only less than a year my grass was slowly dying outDesired SettlementBilling adjustment I should not pay the last bill talking about court and customer service was horrible do not want them ever back at my house need to have an apology done as well will not reccomend no on to themBusiness Response Ms [redacted] is a relatively new customer. Since we began treating her yard in August of 2014 she has demanded a redo on almost every treatment. She instructs us on how to go about treating her yard as well as the amount of chemical that should be dispensed, when our technicians are all very well trained with 20 or more years each experience in ornamental chemical use. Not to mention the lack of time we've been given to develope her yard to its fullest, we have bent over backwards to satisfy Ms. [redacted]. Our policy is that the customer wait at least 10 days after a treatment for results, which we always inform customers. However Ms. [redacted] would always call the same day to demand a redo not realizing the time required for treatment to take effect. In fact she would be so demanding that we would go back way before time just to appease her. We normally don't go to such lengths with any customer, but especially not new ones since there is a certain procedural we maintain with new customers. But for good customer-supplier relationship we sometimes go beyond the norm. We last treated Ms. [redacted] on April 8, 2015, she again called for a redo (same day), we went back to please her, she promised she would pay for the service and requested to cancel. We have from the very start granted her every wish, yet we have not received the same courtesy from Ms [redacted]. We have yet to receive compensation for the last services rendered.