Sign in

Freeman Motor Company

Sharing is caring! Have something to share about Freeman Motor Company? Use RevDex to write a review
Reviews Freeman Motor Company

Freeman Motor Company Reviews (2)

From: [redacted] [email protected] [mailto: [redacted] [email protected]] Sent: Tuesday, June 16, 12:PMTo: complaintsSubject: Fwd: Brakes Please attach to complaint for Freeman motorsThank you From: [redacted] [email protected]: [redacted] [email protected]: Tuesday, June 16, 12:44:PMSubject: Fwd: Brakes From: " [redacted] " To: [redacted] [email protected]: " [redacted] ***" < [redacted] @freemanmotor.com>Sent: Wednesday, February 25, 7:57:AMSubject: Brakes Good morning [redacted] , I apologize for the delayed response regarding your vehicleI have many new employees that I am training all at once and it's been a crazy last week for me I am not sure exactly where to go with this issueI have spoken with my technicians and service advisors about itWe have replaced the brakes on this vehicle at least times free of charge to try to rectify a noise that we have never been able to clearly hear [redacted] stated she heard a slight squeal noise as you were driving down our driveway, but nothing on the level you are describingUnfortunately, some slight brake noise is not unusual and as long as we inspect it and find no safety issue we don't recommend making any repairsSometimes it is related to damp conditions causing surface rust on the rotors, and sometimes it is driving habits that cause the noiseAt this point we will need to duplicate the exact noise you are hearing in order to make any further repairs on the vehicleIf you are willing to drop the vehicle off with us to drive thoroughly we can do our best to duplicate the concern, however; If we are unable to hear it, or if we determine it is not safety related we won't recommend making any further repairs Regards, [redacted] Service Manager Freeman Motor Company SW Macadam Ave | Portland, OR 503-595-| cell: 971-322-| ***@freemanmotor.com www.freemanmotor.com From: [redacted] [email protected] [mailto: [redacted] [email protected]] Sent: Tuesday, June 16, 12:PMTo: complaintsSubject: Fwd: brake noise video Please attach to complaint response to Freeman MotorsThank you From: [redacted] [email protected]: [redacted] [email protected]: Tuesday, June 16, 12:46:PMSubject: Fwd: brake noise video From: [redacted] [email protected]: " [redacted] " Sent: Thursday, February 26, 10:58:AMSubject: Re: brake noise video ***, From: " [redacted] " To: [redacted] [email protected]: " [redacted] ***" < [redacted] @freemanmotor.com>Sent: Thursday, February 26, 9:10:AMSubject: Re: brake noise video [redacted] , Thank you for the video, I did hear some noise as you were stopping in reverseThat noise is one I have heard dozens of times over the last years in this businessIt is caused by moisture in the air creating surface rust on the friction surface of the brake rotors after the vehicle sits for a few hours or moreThen when you start to drive the car and use the brakes there is a thin layer of rust between the brake pad and the rotor, which causes that rubbing/ groaning sound the first few times you apply the brakesFor some reason it always seems to be louder in reverse, but it not a safety issue and in a lot of cases cannot be completely eliminatedAs long as the brakes are working correctly and adequately stopping the vehicle, we don't recommend making any further repairsActually, sometimes you can make the issue worse by replacing parts If you have any further questions, or if you would still like to meet I am free almost any day in the late mornings between 11:am and noon Regards, [redacted] Service Manager Freeman Motor Company SW Macadam Ave | Portland, OR 503-595-| cell: 971-322-| ***@freemanmotor.com www.freemanmotor.com From: [redacted] [email protected] [mailto: [redacted] [email protected]] Sent: Tuesday, June 16, 12:PMTo: complaintsSubject: Fwd: Please attach to complaint against Freeman MotorsThank you From: [redacted] [email protected]: [redacted] [email protected]: Tuesday, June 16, 12:43:PMSubject: Fwd: From: " [redacted] " To: [redacted] [email protected]: Wednesday, March 4, 8:37:AMSubject: Re: Good morning [redacted] , I am available any day this week in the late morning to meet with youI never received a voice mail from you yesterday, I only heard from [redacted] my service advisor that you had called and cancelled our meetingI assumed you would be calling to rescheduleI understand you are stating the noise started on the test drive and I am not disputing thatMy stance is that the noise isn't a safety issueSometimes when you are dealing with friction systems like brakes, there may be some noises associated with the function of that systemIf the noise I heard on the video you sent me is the noise you are concerned about, I can assure you it is nothing to worry aboutFurthermore, we may make it worse by continuing to replace parts I have spoken with our general manager and our sales manager regarding your issue and we are all in agreement regarding our assessment of the situationWe have replaced the brakes on this vehicle twice now for customer satisfaction purposes, but like I stated earlier, not made it any better by replacing partsThe brake pads have plenty of thickness and the rotors are working as designedAt this time I am not recommending any further repairs on the brakes [redacted] Service Manager Freeman Motor Company SW Macadam Ave | Portland, OR 503-595-| cell: 971-322-| ***@freemanmotor.com www.freemanmotor.com

We have reached out to this customer, made attempts to give him some goodwill paymentshe has refused and now won't answer my phone

Check fields!

Write a review of Freeman Motor Company

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Freeman Motor Company Rating

Overall satisfaction rating

Add contact information for Freeman Motor Company

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated