Dear Ms [redacted] :We acknowledge that the tubing sent to Ms [redacted] is universal for our cup products and can be connected to the T Connector and soft tubing of the Freemie Freedom PumpThe assembly should be clear as Ms [redacted] is a longtime user of this pumpRegardless, the User Manual provides simple diagrams and written instruction to connect these partsIf a short tube, soft tube, filter or other connection part is needed, we acknowledge that Ms [redacted] may purchase the Freemie Freedom Connection Kit, and that this information is made known to all users of this productThis kit is available on Amazon or Freemie dot com Instructions on soiled tubing are also in the User Manual, and tubing should be replaced if it cannot be cleanedAgain, these instructions and diagrams are in the User Manual and on our websiteAll breast pumps have parts that require replacement over time to maintain best performance, and are not provided gratisIn this case, a pump reportedly received through insurance may be free to the user, but it is still the responsibility of any user to replace worn, soiled or damaged parts as needed We have happily and diligently responded to all of Ms [redacted] ’s questions and warranty claims in a timely and courteous fashionWe have sent her new parts without any applicable warranty or receiptWe have covered myriad issues with Ms [redacted] repeatedly but cannot assist her in personWe have respectfully instructed Ms [redacted] that perhaps another product would better meet her needs at this junctureRegardless, we do not believe any additional action on our part will satisfy this customer, and as such, would appreciate not having additional contact on this matter
I am rejecting this response because: The company failed to acknowledge that none of the parts that were sent to me are compatible with my pumpI am unable to use them, and my problem remains unresolvedI have supplied them with a description and several photos, but they continued to send several incompatible items and stated that they did not understand why I was not satisfied with that
To Whom It May Concern:At Freemie.com we provide the best possible breast pump products and service to our customers who are breastfeeding and lactating mothersIt is regrettable that we have been unable to resolve Ms*** most recent issueFortunately, other complaints from Ms***
dating back to September 25, were successfully resolvedMs*** can purchase the Freemie Freedom Connection Kit for $on www.freemie.com where all spare parts and accessories are availableShe can also find the instructions for connecting to her pump in the Pump User Manual, on our Facebook page, or our website. Each of Ms*** complaints were responded to within hours or lessIn each of these cases, new parts were sent as a courtesy, and product instruction provided to aid in her successful useWe are confident that we went well beyond service expectations, particularly when no proof of purchase could be provided
I am rejecting this response because: The company failed to acknowledge that none of the parts that were sent to me are compatible with my pump. I am unable to use them, and my problem remains unresolved. I have supplied them with a description and several photos, but they continued to send several incompatible items and stated that they did not understand why I was not satisfied with that.
Dear Ms. [redacted]:We acknowledge that the tubing sent to Ms. [redacted] is universal for our cup products and can be connected to the T Connector and soft tubing of the Freemie Freedom Pump. The assembly should be clear as Ms. [redacted] is a longtime user of this pump. Regardless, the User Manual provides simple diagrams and written instruction to connect these parts. If a short tube, soft tube, filter or other connection part is needed, we acknowledge that Ms. [redacted] may purchase the Freemie Freedom Connection Kit, and that this information is made known to all users of this product. This kit is available on Amazon or Freemie dot com. Instructions on soiled tubing are also in the User Manual, and tubing should be replaced if it cannot be cleaned. Again, these instructions and diagrams are in the User Manual and on our website. All breast pumps have parts that require replacement over time to maintain best performance, and are not provided gratis. In this case, a pump reportedly received through insurance may be free to the user, but it is still the responsibility of any user to replace worn, soiled or damaged parts as needed. We have happily and diligently responded to all of Ms. [redacted]’s questions and warranty claims in a timely and courteous fashion. We have sent her new parts without any applicable warranty or receipt. We have covered myriad issues with Ms. [redacted] repeatedly but cannot assist her in person. We have respectfully instructed Ms. [redacted] that perhaps another product would better meet her needs at this juncture. Regardless, we do not believe any additional action on our part will satisfy this customer, and as such, would appreciate not having additional contact on this matter.
Dear Ms [redacted] :We acknowledge that the tubing sent to Ms [redacted] is universal for our cup products and can be connected to the T Connector and soft tubing of the Freemie Freedom PumpThe assembly should be clear as Ms [redacted] is a longtime user of this pumpRegardless, the User Manual provides simple diagrams and written instruction to connect these partsIf a short tube, soft tube, filter or other connection part is needed, we acknowledge that Ms [redacted] may purchase the Freemie Freedom Connection Kit, and that this information is made known to all users of this productThis kit is available on Amazon or Freemie dot com Instructions on soiled tubing are also in the User Manual, and tubing should be replaced if it cannot be cleanedAgain, these instructions and diagrams are in the User Manual and on our websiteAll breast pumps have parts that require replacement over time to maintain best performance, and are not provided gratisIn this case, a pump reportedly received through insurance may be free to the user, but it is still the responsibility of any user to replace worn, soiled or damaged parts as needed We have happily and diligently responded to all of Ms [redacted] ’s questions and warranty claims in a timely and courteous fashionWe have sent her new parts without any applicable warranty or receiptWe have covered myriad issues with Ms [redacted] repeatedly but cannot assist her in personWe have respectfully instructed Ms [redacted] that perhaps another product would better meet her needs at this junctureRegardless, we do not believe any additional action on our part will satisfy this customer, and as such, would appreciate not having additional contact on this matter
I am rejecting this response because: The company failed to acknowledge that none of the parts that were sent to me are compatible with my pumpI am unable to use them, and my problem remains unresolvedI have supplied them with a description and several photos, but they continued to send several incompatible items and stated that they did not understand why I was not satisfied with that
To Whom It May Concern:At Freemie.com we provide the best possible breast pump products and service to our customers who are breastfeeding and lactating mothersIt is regrettable that we have been unable to resolve Ms*** most recent issueFortunately, other complaints from Ms***
dating back to September 25, were successfully resolvedMs*** can purchase the Freemie Freedom Connection Kit for $on www.freemie.com where all spare parts and accessories are availableShe can also find the instructions for connecting to her pump in the Pump User Manual, on our Facebook page, or our website. Each of Ms*** complaints were responded to within hours or lessIn each of these cases, new parts were sent as a courtesy, and product instruction provided to aid in her successful useWe are confident that we went well beyond service expectations, particularly when no proof of purchase could be provided
I am rejecting this response because: The company failed to acknowledge that none of the parts that were sent to me are compatible with my pump. I am unable to use them, and my problem remains unresolved. I have supplied them with a description and several photos, but they continued to send several incompatible items and stated that they did not understand why I was not satisfied with that.
Dear Ms. [redacted]:We acknowledge that the tubing sent to Ms. [redacted] is universal for our cup products and can be connected to the T Connector and soft tubing of the Freemie Freedom Pump. The assembly should be clear as Ms. [redacted] is a longtime user of this pump. Regardless, the User Manual provides simple diagrams and written instruction to connect these parts. If a short tube, soft tube, filter or other connection part is needed, we acknowledge that Ms. [redacted] may purchase the Freemie Freedom Connection Kit, and that this information is made known to all users of this product. This kit is available on Amazon or Freemie dot com. Instructions on soiled tubing are also in the User Manual, and tubing should be replaced if it cannot be cleaned. Again, these instructions and diagrams are in the User Manual and on our website. All breast pumps have parts that require replacement over time to maintain best performance, and are not provided gratis. In this case, a pump reportedly received through insurance may be free to the user, but it is still the responsibility of any user to replace worn, soiled or damaged parts as needed. We have happily and diligently responded to all of Ms. [redacted]’s questions and warranty claims in a timely and courteous fashion. We have sent her new parts without any applicable warranty or receipt. We have covered myriad issues with Ms. [redacted] repeatedly but cannot assist her in person. We have respectfully instructed Ms. [redacted] that perhaps another product would better meet her needs at this juncture. Regardless, we do not believe any additional action on our part will satisfy this customer, and as such, would appreciate not having additional contact on this matter.