FreeScore.Com

Initial Business Response /* (1000, 8, 2015/04/20) */
April 20,
Revdex.com
Attn: *** ***
N Wabash Ave, STE
Chicago, IL XXXXX
Re: *** ***
Case #: XXXXXXXX
Dear Ms***
This is in response to your email dated April 9,
concerning a complaint filed by the above-referenced consumerOur records indicate that Ms*** was not a member of Freescore.com; however, she was a member of Credit Score CompleteOn February 6, 2012, Ms*** enrolled in a membership in our Credit Score Complete program (the "Program") when she completed an order form via the Internet at a website sponsored by fyidirect.com
The landing page through which Ms*** enrolled explained the terms of the offer including that Credit Score Complete came with a seven-day trial period, during which she could use the benefits; the monthly membership fee would not be charged until after the end of the trial period; the membership could be cancelled during the trial period without incurring any cost by simply calling the program's toll-free number; the monthly membership fee would be automatically charged each month to Ms*** account, and the membership could be cancelled at any time after the expiration of the trial period and the monthly membership fee would no longer be charged
In order to enroll in the program, Ms*** was required to complete an online order form and provide her personal information, including her name, address and credit card numberTo confirm her enrollment, she was then required to enter her e-mail address (***@aol.com) and then click on a button labeled "Submit" after reviewing the terms of the programBased on her acceptance of the offer, an e-mail was sent to Ms*** confirming her enrollment in the Credit Score Complete program and providing her with her membership id number and a link to the Credit Score Complete site so she could access her benefits
On February 13, 2012, after the trial period ended, Ms*** was charged the $monthly membership fee for the Credit Score Complete programMs*** was charged the following: 1) monthly fees of $19.95; and 2) monthly fees of $when the membership was in effectOn April 17, 2013, Ms*** Credit Score Complete membership was cancelled and a one month refund in the amount of $was credited back to Ms*** credit cardAlthough Ms*** did enroll in the program, customer satisfaction is important to usAccordingly, we issued a full refund of the all membership fees in the amount of $Ms*** will receive a check in the mail in the next business daysIf you have any additional questions, please do not hesitate to contact me
Sincerely,
*** ***
Customer Service Resolution Specialist

Initial Business Response /* (1000, 8, 2015/01/19) */
January 19, 2015
Revdex.com
Attn: [redacted]
330 N. Wabash Ave. Ste [redacted]
Chicago, IL 60611-7621
Re: [redacted]
Case# XXXXXXXX
Dear Ms. [redacted]
This is in response to your letter dated January 8, 2015...

concerning a complaint filed by the above referenced customer.
On September 26, 2011, Mrs. [redacted] enrolled in the identity theft Program. Our records indicate Mrs. [redacted] contacted customer service on November 3, 2014 to cancel her Freescore membership. Unfortunately due to a system error the cancellation was not processed. I apologize for any inconvenience that this has caused Mrs. [redacted].
Upon receipt of your correspondence the program was cancelled on January 15, 2015. As a result of the cancellation, no further billing will occur. In addition I have credited Mrs. [redacted] for the November 2014 $9.95, December 2014 $9.95, and the most recent charge January 2015. These charges total $29.95 and Mrs. [redacted] will see the reflection to her account in 3 to 5 business days. If you or Mrs. [redacted] have any further questions or concerns, please don't hesitate to contact me at the number below. I will be happy to assist you both!

Sincerely,
Maria [redacted]
Customer Service Resolution Specialist
X-XXX-XXX-XXXX