This is our timeline for Mr***Mr***s car is a [redacted] (former police car) vin # [redacted] (POSSIBLE AUCTION CAR)12/20/15, Invoice # [redacted] mileage Complaint- 1) Large coolant leak (customer stated that he had leak for a few months) 2) Has oil leak not concerned at this time 3) high idle after sitting for week ( occurred time) Diagnostic check out- no road test due to large coolant leak 1) ABS light on- customer not concerned at this time 2) Pressure test cooling system— Needs upper and lower noses (soft condition) 3) Radiator has huge leak- will need to install and recheck for further leaks 4) Valve cover gasket is leaking bad- needs to be recheck in week for possible other leaks 5) heater hoses are soft - needs replacing Work done- did radiator, radiator hoses, thermostat, water pump, heater hoses, valve cover gasketadded qt 10w [redacted] high mileage oiltotal ticket $(give discount of labor 135.20) labor- $ 1216.80, Parts $566.86, shop supply $ 49,taxes $01/12/Invoice# [redacted] mileage Complaint- Replace intake manifold as noted on previous ticketWork done 1) replace intake manifold gaskets, premium gasket, coolant level sensor (broken, leaking) replace oil and filter used 10w [redacted] l GTX high mileage oiltotal ticket $( gave discount of $parts, labor) labor- 439.92, parts 456.39, shop supply $taxes $1/28/Invoice [redacted] mileage Complaint - popping , knocking noiseCheck out- air intake hose is sucking air (k7n air filter- sound), oil pan is dented and leking ( did not notice before...) oil level is ow and has a lifter noise when cold, goes away after warming up.total ticket -- $74,( discounts of $parts, $labor) labor- 49,05, parts 19.55, shop supplies 4.63, tax $1.45suggests lifter replace & replace oil pan ALL REMARK ARE ON COPIES OF CUSTOMERS TICKETMy response- We checked Mr***'s car out and replace items that needed to be doneMr***'s car has not been properly maintained in the pastIt is a older car that I assume has been driven hard due to it being a Police carI did speak to Mr [redacted] about the type of oil put in his car, we used a [redacted] GTX HIGH MILEAGE BRAND that is approved for his vehicle NOTE- changes from synthetic to high mileage type will not cause damage to his engine.(see [redacted] sites for verification)Running low on oil and age/high mileage canI did not speak to Mr [redacted] again after complaints were on social media concerning my personal & company reputationOur policy at this time is to let the Revdex.com and [redacted] handle the complaint, We will abide a arbitrators ruling, I am sorry that it got this farPlease contact me for ant additional informationSincerely Charlie K [redacted] PS I can fax invoices if needed
Good morning, The last time we inspected the car on 12/10/we found that the check light was on code PO [redacted] random miss fireWe said a tune up was needed to be done to correct problem (spark plugs, coils and ignition wires) [redacted] said it was done at another shop NOTE- tune -ups with coils and Ignition wires are not always replaced in some repair shops workI of course did not see other repair shops ticket I am going on [redacted] word that it was done 1) We had said from the first visit on 9/5/that the code (PO*** random mis-fire) was in the cars system at that timeThis is before any work was done According to [redacted] the tuhad already been doneWe did not address this Code anymore because of warranty at other shop 2) Again this is code for (PO [redacted] random mis-fire) was present on 1st visit and the last visit on 12/10/- [redacted] said that it was taken care of at the other shop before work was done 3) All notations were made on all invoices(concerning these problems) 4) All Mileage that I noted on previous message are from invoices Unfortunately, It can be costly to keep a car in good shape.( @ years old) [redacted] has spent $in repairs at Freestate I don't feel that this issue has anything to do with any repairs that we have made It was the other shop that did her tune-up If a arbitrator needs to get involved I will abide with their decision
Under no circumstances will free state auto ever look at my car again! [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***
Due to Free State Auto having three attempts to fix my car and they still have not completed the job they have been paid to do over a month ago, I think I should be refunded my full amount of $for the service I paid on 2/21/It was extremely inconvenient for me since my car was being dropped off over and over again due to the same issuesI walked in the freezing cold many days due to this issueI would use the refund to get my car repaired elsewhereSince I don't trust your staff repairing my car I rather take me care elsewhere for repairs What is your plan as the owner of Free State Auto to resolve this issue? [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: There is only so much hard evidence that one can give to prove a point It’s so simple So many mechanics, plus the manufacturer of the car have told me the same exact thing Freestate put the wrong oil in my car, and it caused my engine to start knocking Once I had a mechanic come to my house to put the correct “Full Synthetic Oil” in my car, it doesn’t knock anymore I also let my car sit for days without starting it just to test and see if it will knock again because there is less oil in the engine since it’s been sitting for a whileMost of it should be in the oil pan I started it up today and it has not knocked once nor has oil leaked out This is “only” because it’s Full Synthetic oil in the car What’s currently leaking though is “coolant” which Freestate was supposed to fix Refunding my $is great, but where is the refund for the lower gasket that Freestate put on, that’s still leaking coolant That will have to be repaired by another repair shop since Freestate didn’t fix it properly and when I took it back to them, they covered over the problem by telling me it was my oil pan leaking instead of the intake manifold gasket When this problem is fixed they will have to replace the gasket, the oil, the filter, and put more coolant in the car These are all services Freestate charged me for since the gasket was being replaced Plus they charged me labor of $ Intake Manifold Kit - $ Quarts Oil - $ Coolant Dex Cool - $ Labor $ Totaling $ During my original complaint I was not aware of the Gasket leaking until the Mechanic came to my home to change the oil out, which is stated in my first response to Freestate I have calculated from Freestate’s invoice the cost and I would like $refunded plus the $that I was not even told I would be charged, which comes to a total of $ Once I am refunded $I will take my car elsewhere to have the work done properly and Freestate will never hear from me again Regards, [redacted] ***
Good morning, I could meet at 10:if that works out for youI am going to need to inspect the car to determine what needs to be doneI don't know what or if any compensation needs to be addressedWe want to take care of any issue that may be our responsiblity but again the car will need to be inspected Thank You [redacted]
This is our timeline for Mr***Mr***s car is a [redacted] (former police car) vin # [redacted] (POSSIBLE AUCTION CAR)12/20/15, Invoice # [redacted] mileage Complaint- 1) Large coolant leak (customer stated that he had leak for a few months) 2) Has oil leak not concerned at this time 3) high idle after sitting for week ( occurred time) Diagnostic check out- no road test due to large coolant leak 1) ABS light on- customer not concerned at this time 2) Pressure test cooling system— Needs upper and lower noses (soft condition) 3) Radiator has huge leak- will need to install and recheck for further leaks 4) Valve cover gasket is leaking bad- needs to be recheck in week for possible other leaks 5) heater hoses are soft - needs replacing Work done- did radiator, radiator hoses, thermostat, water pump, heater hoses, valve cover gasketadded qt 10w [redacted] high mileage oiltotal ticket $(give discount of labor 135.20) labor- $ 1216.80, Parts $566.86, shop supply $ 49,taxes $01/12/Invoice# [redacted] mileage Complaint- Replace intake manifold as noted on previous ticketWork done 1) replace intake manifold gaskets, premium gasket, coolant level sensor (broken, leaking) replace oil and filter used 10w [redacted] l GTX high mileage oiltotal ticket $( gave discount of $parts, labor) labor- 439.92, parts 456.39, shop supply $taxes $1/28/Invoice [redacted] mileage Complaint - popping , knocking noiseCheck out- air intake hose is sucking air (k7n air filter- sound), oil pan is dented and leking ( did not notice before...) oil level is ow and has a lifter noise when cold, goes away after warming up.total ticket -- $74,( discounts of $parts, $labor) labor- 49,05, parts 19.55, shop supplies 4.63, tax $1.45suggests lifter replace & replace oil pan ALL REMARK ARE ON COPIES OF CUSTOMERS TICKETMy response- We checked Mr***'s car out and replace items that needed to be doneMr***'s car has not been properly maintained in the pastIt is a older car that I assume has been driven hard due to it being a Police carI did speak to Mr [redacted] about the type of oil put in his car, we used a [redacted] GTX HIGH MILEAGE BRAND that is approved for his vehicle NOTE- changes from synthetic to high mileage type will not cause damage to his engine.(see [redacted] sites for verification)Running low on oil and age/high mileage canI did not speak to Mr [redacted] again after complaints were on social media concerning my personal & company reputationOur policy at this time is to let the Revdex.com and [redacted] handle the complaint, We will abide a arbitrators ruling, I am sorry that it got this farPlease contact me for ant additional informationSincerely Charlie K [redacted] PS I can fax invoices if needed
Good morning, The last time we inspected the car on 12/10/we found that the check light was on code PO [redacted] random miss fireWe said a tune up was needed to be done to correct problem (spark plugs, coils and ignition wires) [redacted] said it was done at another shop NOTE- tune -ups with coils and Ignition wires are not always replaced in some repair shops workI of course did not see other repair shops ticket I am going on [redacted] word that it was done 1) We had said from the first visit on 9/5/that the code (PO*** random mis-fire) was in the cars system at that timeThis is before any work was done According to [redacted] the tuhad already been doneWe did not address this Code anymore because of warranty at other shop 2) Again this is code for (PO [redacted] random mis-fire) was present on 1st visit and the last visit on 12/10/- [redacted] said that it was taken care of at the other shop before work was done 3) All notations were made on all invoices(concerning these problems) 4) All Mileage that I noted on previous message are from invoices Unfortunately, It can be costly to keep a car in good shape.( @ years old) [redacted] has spent $in repairs at Freestate I don't feel that this issue has anything to do with any repairs that we have made It was the other shop that did her tune-up If a arbitrator needs to get involved I will abide with their decision
Under no circumstances will free state auto ever look at my car again! [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***
Due to Free State Auto having three attempts to fix my car and they still have not completed the job they have been paid to do over a month ago, I think I should be refunded my full amount of $for the service I paid on 2/21/It was extremely inconvenient for me since my car was being dropped off over and over again due to the same issuesI walked in the freezing cold many days due to this issueI would use the refund to get my car repaired elsewhereSince I don't trust your staff repairing my car I rather take me care elsewhere for repairs What is your plan as the owner of Free State Auto to resolve this issue? [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: There is only so much hard evidence that one can give to prove a point It’s so simple So many mechanics, plus the manufacturer of the car have told me the same exact thing Freestate put the wrong oil in my car, and it caused my engine to start knocking Once I had a mechanic come to my house to put the correct “Full Synthetic Oil” in my car, it doesn’t knock anymore I also let my car sit for days without starting it just to test and see if it will knock again because there is less oil in the engine since it’s been sitting for a whileMost of it should be in the oil pan I started it up today and it has not knocked once nor has oil leaked out This is “only” because it’s Full Synthetic oil in the car What’s currently leaking though is “coolant” which Freestate was supposed to fix Refunding my $is great, but where is the refund for the lower gasket that Freestate put on, that’s still leaking coolant That will have to be repaired by another repair shop since Freestate didn’t fix it properly and when I took it back to them, they covered over the problem by telling me it was my oil pan leaking instead of the intake manifold gasket When this problem is fixed they will have to replace the gasket, the oil, the filter, and put more coolant in the car These are all services Freestate charged me for since the gasket was being replaced Plus they charged me labor of $ Intake Manifold Kit - $ Quarts Oil - $ Coolant Dex Cool - $ Labor $ Totaling $ During my original complaint I was not aware of the Gasket leaking until the Mechanic came to my home to change the oil out, which is stated in my first response to Freestate I have calculated from Freestate’s invoice the cost and I would like $refunded plus the $that I was not even told I would be charged, which comes to a total of $ Once I am refunded $I will take my car elsewhere to have the work done properly and Freestate will never hear from me again Regards, [redacted] ***
Good morning, I could meet at 10:if that works out for youI am going to need to inspect the car to determine what needs to be doneI don't know what or if any compensation needs to be addressedWe want to take care of any issue that may be our responsiblity but again the car will need to be inspected Thank You [redacted]