Freestyle Hair Salon Reviews (1)
Freestyle Hair Salon Rating
Address: 1401 Mt. Royal Blvd, Glenshaw, Pennsylvania, United States, 15116
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www.freestylehairpgh.com
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The customer signed up for a time and material service. We disclose to all of our customers that our labor rate is per man hour, we charge for travel time, yard waste disposal fee's and any other materials we may use on their property. We also give all of our customers the option to have a set rate...
for the service. This customer decided to go with the time and material service this way if she wanted to add anything while my crew was at her home she could which she proceeded to do. We track all of our vehicles and we have our crew leaders fill out time sheets. When the customer disputed the charge we went back to our records and our records showed our original charge was correct. As company policy The Director of Operations had a meeting with the crew leader and the assistant operations manager to discuss the issues with the customer. Our conclusion was the first day the crew was on site it started raining half way through the day which the time sheet shows. They then proceeded to finish the remainder of the work a following day which again the time sheet shows. The days of service was 6/22/16, 6/23/16 and my crew removed 5 yards of yard waste total. It was a crew of two men for one and a half days. I personally have tried to explain the charges to the customer multiple times with no success. Thank You, [redacted] [redacted]