Freestyle Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I received a message from *** *** on 13April saying that the company inquestion would refund my moneyIt has been over a month and I have notreceived itI was asked if I wanted it sent by mail or to my credit cardand I gave my credit information.Trust me, I just want this finalized and over withIf more information isneeded I can be reached at the below contacts
Regards,
*** ***

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. The company can credit my card *** *** *** *** *** *** *** *** * ***I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

***,
12.8000001907349px">I will be glad to refund her money. If I can get her credit card information I can credit it back to the card. Otherwise I can send a checkPlease advise which works betterThanks
*** ***
Director of Credit & Customer Service
Geneva Watch Group

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. The company can credit my card [redacted]  [redacted]
I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[redacted], I will be glad to refund her money.  If I can get her credit card information I can credit it back to the card.  Otherwise I can send a check.Please advise which works better.Thanks[redacted]Director of Credit & Customer ServiceGeneva Watch Group

Review: I bought a watch (Shark Classic Mini blue/white) from this site on Dec 1 2014, received a confirmation email and then didn't receive any notice after that. I sent an email to customer service on Dec 11, 2014 asking about a shipping confirmation, still nothing. I received the watch a week prior to Christmas(thankfully). My daughter decided she wanted another watch, so per their refund/exchange policy, I called their customer service line to ask for a return authorization number (RAN), I was left on hold for at least 15 mins, after that I hung and called again, this time the phone just rang. I did this two more times after that and left messages both times on their voicemail (do not remember dates-hindsight I should have logged all this). On Jan 21, 2015 I sent an email(saved the email) to [redacted] stating the above and needing this authorization number as well as stating my frustration with customer service. As of today April 3, 2015, I have not heard back either through email or phone call. I even left a review on their site, with full knowledge that it probably won't get posted due to their customer service being below subpar, hoping they would call me. Nope.Desired Settlement: I would like my money refunded, I no longer want to exchange this watch for something else. Dealing with this company (or lack thereof) has been a huge headache and will not be recommending them to any of friends/family/coworkers.

Business

Response:

[redacted], I will be glad to refund her money. If I can get her credit card information I can credit it back to the card. Otherwise I can send a check.Please advise which works better.Thanks[redacted]Director of Credit & Customer ServiceGeneva Watch Group

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. The company can credit my card [redacted]I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I received a message from [redacted] on 13April saying that the company inquestion would refund my money. It has been over a month and I have notreceived it. I was asked if I wanted it sent by mail or to my credit cardand I gave my credit information.Trust me, I just want this finalized and over with. If more information isneeded I can be reached at the below contacts.

Regards,