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Freestyle Solutions Reviews (1)

Review: I called to cancel early September 2015, [redacted] said [redacted] had no account with them and said I could just dispute the charges with my bank because he had no idea who we were or why we were being charged. I got charged in October after calling to cancel so I disputed with my bank, but the dispute was rejected with the reason that we had a contractual agreement with them. I spent time on the phone with the bank to try to resolve it, but they just sent me back to the company.

I called Freestyle Solutions again (October), and magically he found our account this time and said he would cancel. I requested an email confirmation which he did not send, a refund for the charge that occurred after the first time I called him in September, and that he not charge in November since I had tried to cancel in September. I emailed in the next few days to again request a written confirmation of cancellation and a copy of the contract. He sent the cancellation confirmation but no contract, the email confirmation (end of October) said it could take up to 5 days to close. I emailed again requesting a copy of the contract and received no response at all.

We got charged again November 3, and I stopped pursuing anything because I believed that would be the last charge since I had an email confirming cancellation. Now we just got charged again December 3. I have spent hours on the phone with the bank over the last 3 months to resolve it and have been redirected to other bank employees and told I would receive calls back, but was never contacted by them and believe I have hit a brick wall with that avenue.Desired Settlement: Refund for the months charged after I first called to cancel in September, and closure of my account so I do not get charged again.

10/05/15: $107.16

11/03/15: $94.80

12/03/15: $94.80

Business

Response:

The company has contacted [redacted] and spoke to [redacted] to resolve this dispute. Unfortunately our company did not have record of her call in September or October. We spoke to our employee and reviewed our internal processes to better train and make improvements to our customer responsiveness in these matters. We have issued a check to [redacted] this week for the full amount to be refunded to them that were disputed. This event helped us focus on a internal control that needed to be improved in order to prevent this type of customer issue in the future. We thank [redacted] for bringing this to our attention.

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Description: Computers Hardware, Software & Services

Address: 9 Campus Dr Ste 3, Parsippany, New Jersey, United States, 07054

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