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FreeTaxReturns.com Inc

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Reviews FreeTaxReturns.com Inc

FreeTaxReturns.com Inc Reviews (12)

Directly on the tax year registration and login screens it states "It is now past the deadline for e-filing tax year returnsHowever you may still prepare your return using our software and then print, sign, and mail in the forms to the IRS to file your return."Please by all means look at
the link - https://secure.free1040taxreturn.com/dotaxes/efile2016/login.php?c=a&tqr=&tc=2 and https://secure.free1040taxreturn.com/dotaxes/efile2016/register.phpAlso our site shows that NY state returns are not free

Our site at www.e-file-tax-returns.org clearly shows our pricing on the home page and clearly shows that site does not offer free returnsAlso the return was submitted to the IRS and rejected by the IRSYou chose to mail in the return which is the same cost as efile

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me but hesitate to accept thisI will never use their site again and will never recommend them to anyone else.Sincerely, *** ***

Not only has our prior year registration and login screens including the tax year 2016, 2014, and screens have always shown in red that prior years returns cannot be efiled and must be mailed, our site clearly shows that NY state returns are not free using out software and the pricing for prior years returns

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** This is a total waste of my timeIf you simply going to take the company at their word and we're just going to go back and forth then you're no help at allThis used to be a useful process, but I guess you're part of the new administration protecting businesses and screwing consumers. Thanks for nothing!

We have responded to each message you have sent in our message center and when you login the software explains to you exactly why the return was rejected and what needs to be correctedWe also show we have refunded the fees you have paid for the service and that your return has been cancelled by
you

As we have already informed the customer, they logged into their tax year return, prepared, paid for, and printed to mail their tax year NJ return which was for 19.95, then they created and prepared their federal tax year return and paid for that returnWe have informed them on
numerous occasions that tax year NJ state returns are not yet available with us

Complaint: ***
Your web site was edited to suit you propose concerning the cost to submit the prior year taxes this statement was not list in the services and pricing web page you edit your web site include this statement, this goes to show you how dishonest your business practices truly areI find it very ironic that the statement you added to your web site is the exact situation in which I filed a complaint for, the statement was not list before I file a complaint with the Revdex.com You manipulated the web page after the fact, as I stated in my complaint to the Revdex.com, as I went through the process of completing the NY State tax return; you never disclosed that e-file was not an optionYou never state the cost of $to file prior year tax return any place on you web site until after I file a complaint with the Revdex.com or during the process of file the Tax for with your web siteIf you review the complaints that other people have filed with the Revdex.com the complaint is visible on the Revdex.com web site under your complaint name of FreeTaxReturns.com Inc SW Campus Drive # Federal Way, WA 98023-647, phone # 775- 996- 5482, they are all very similar to mine complaint You company has complaint, along with negative reviews! We cannot be all wrong and you are right! There is reason why you have an A- rating with the Revdex.comYour business practices are dishonest! Please do not waste my time, next year I will file my return with a different companyThere are better and less expensive tax return company out there, which are more honest
Sincerely,
*** ***

Complaint: [redacted]I am...

rejecting this response because:  the website is named on the internet under free1040taxreturn.com. Yeah you want to advertise as a logo free and then charge once they have gotten in the site and input their information.  Not proper or legal.  I think it's called false advertisement. Sincerely,[redacted]

We are sorry, but as we already explained, tax year 2012 returns are no longer available on our systems. Unfortunately there is nothing we can do. The IRS has transcripts of all tax returns and you can contact them for a copy of the return you filed.

Our site has clearly shown since Jan 1sst 2016 that NJ state returns are not yet available. Never has the site shown that NJ state returns are available yet.

Complaint: [redacted]
I am rejecting this response because: Please See Below
Sincerely,
[redacted] Dear Ms. [redacted],The website listed the state returns that could be filed and New Jersey was one of them. They also offered a discount, only one fee, if the State was done with them as the Federal would be free. And I did the Federal first and the program asked if I wanted to start my state return, I said yes and got the 2015 return, which I did and paid for in 2016. When I caught the issue, I emailed immediately. Below is the pasting of our back and forth. Thank you, [redacted]PS And by the way, why is NJ not available yet? It is everywhere else? And was the 2015 actually filed a second time though they files it last? Yikes, I hope not! 1/10/17 Subject: State Return Question:Its for 2015 - I did 2015 last year. Dont take my money unless I can file my 2016 state tax return Answer:What exactly are you referring to? NJ state returns are not yet available. 1/15/17Subject: New Jersey State Returns Question:Do you know when I will be able to file my NJ 2016 taxes Will this option just appear when I log in at some later date Answer:When NJ state returns become available you will be sent an email at which time you will be able to login and complete your state return. 2/20/17Subject: NJ State Return Fees Question:On 1/11 my credit card was charged 9.95 and 19.95 and I have only been able to file my Federal return as NJ is not coming up as a state though I made sure it was included before I started. I was told I would be notified when the state was available, is this true And why 2 charges as I thought there would be only one if I did both returns, yet I have 2 fees with only 1 return. Thank you, [redacted] Answer:You were only charged one time for this return in the amount of 9.95  2/21/17Subject: Charged 2 fees Question:Please give me the number to speak to someone as I was charged two fees, the one for 9.95 and on the same day one for 19.95 - I have the proof on my credit card statement. Both fees were on the same date 1/11/2017. If you continue to say it is not true without even speaking to me, the credit card company or doing any kind of inquiry, I will contact Better Business, the Attorney Generals Office and take to social media. Answer:You were only charged once, 9.95 for this return. If you also remember correctly you filed a tax year 2015 state return with us this year. If you read our last response we said you were only charged once for this return which is true. 2/21/17Subject: 2015 NJ Tax form Question:I didnt need to file 2015 as I already did through you last year. Youre the one that had the old form up and now know NJ 2016 at all. How can you charge me 19.95 for last years tax form AGAIN Answer:You were the one who logged into your tax year 2015 return then completed and paid for the state return for that year. We did not log you in and we did not complete it for you. 2/23/17Subject: Double charge Question:Your program asks if you want to do your state return and the button is right there. No need to write back, you can explain it to your states attorney general and the folks at the Revdex.com. Answer:Our home page shows that NJ state returns are not yet available. Also you were only charged once for this return as we have already explained to you.

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Address: 1911 SW Campus Dr # 285, Federal Way, Washington, United States, 98023-6473

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Shady, yet now dead: once upon a time this website was reported to be associated with FreeTaxReturns.com Inc, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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