Complaint: [redacted] I am rejecting this response because: Please See Below Sincerely, [redacted] Dear Ms [redacted] ,The website listed the state returns that could be filed and New Jersey was one of themThey also offered a discount, only one fee, if the State was done with them as the Federal would be freeAnd I did the Federal first and the program asked if I wanted to start my state return, I said yes and got the return, which I did and paid for in When I caught the issue, I emailed immediatelyBelow is the pasting of our back and forthThank you, [redacted] PS And by the way, why is NJ not available yet? It is everywhere else? And was the actually filed a second time though they files it last? Yikes, I hope not! 1/10/Subject: State Return Question:Its for - I did last yearDont take my money unless I can file my state tax return Answer:What exactly are you referring to? NJ state returns are not yet available1/15/17Subject: New Jersey State Returns Question:Do you know when I will be able to file my NJ taxes Will this option just appear when I log in at some later date Answer:When NJ state returns become available you will be sent an email at which time you will be able to login and complete your state return2/20/17Subject: NJ State Return Fees Question:On 1/my credit card was charged and and I have only been able to file my Federal return as NJ is not coming up as a state though I made sure it was included before I startedI was told I would be notified when the state was available, is this true And why charges as I thought there would be only one if I did both returns, yet I have fees with only returnThank you, [redacted] Answer:You were only charged one time for this return in the amount of 2/21/17Subject: Charged fees Question:Please give me the number to speak to someone as I was charged two fees, the one for and on the same day one for - I have the proof on my credit card statementBoth fees were on the same date 1/11/If you continue to say it is not true without even speaking to me, the credit card company or doing any kind of inquiry, I will contact Better Business, the Attorney Generals Office and take to social mediaAnswer:You were only charged once, for this returnIf you also remember correctly you filed a tax year state return with us this yearIf you read our last response we said you were only charged once for this return which is true2/21/17Subject: NJ Tax form Question:I didnt need to file as I already did through you last yearYoure the one that had the old form up and now know NJ at allHow can you charge me for last years tax form AGAIN Answer:You were the one who logged into your tax year return then completed and paid for the state return for that yearWe did not log you in and we did not complete it for you2/23/17Subject: Double charge Question:Your program asks if you want to do your state return and the button is right thereNo need to write back, you can explain it to your states attorney general and the folks at the Revdex.comAnswer:Our home page shows that NJ state returns are not yet availableAlso you were only charged once for this return as we have already explained to you
Complaint: [redacted] I am rejecting this response because: Please See Below Sincerely, [redacted] Dear Ms [redacted] ,The website listed the state returns that could be filed and New Jersey was one of themThey also offered a discount, only one fee, if the State was done with them as the Federal would be freeAnd I did the Federal first and the program asked if I wanted to start my state return, I said yes and got the return, which I did and paid for in When I caught the issue, I emailed immediatelyBelow is the pasting of our back and forthThank you, [redacted] PS And by the way, why is NJ not available yet? It is everywhere else? And was the actually filed a second time though they files it last? Yikes, I hope not! 1/10/Subject: State Return Question:Its for - I did last yearDont take my money unless I can file my state tax return Answer:What exactly are you referring to? NJ state returns are not yet available1/15/17Subject: New Jersey State Returns Question:Do you know when I will be able to file my NJ taxes Will this option just appear when I log in at some later date Answer:When NJ state returns become available you will be sent an email at which time you will be able to login and complete your state return2/20/17Subject: NJ State Return Fees Question:On 1/my credit card was charged and and I have only been able to file my Federal return as NJ is not coming up as a state though I made sure it was included before I startedI was told I would be notified when the state was available, is this true And why charges as I thought there would be only one if I did both returns, yet I have fees with only returnThank you, [redacted] Answer:You were only charged one time for this return in the amount of 2/21/17Subject: Charged fees Question:Please give me the number to speak to someone as I was charged two fees, the one for and on the same day one for - I have the proof on my credit card statementBoth fees were on the same date 1/11/If you continue to say it is not true without even speaking to me, the credit card company or doing any kind of inquiry, I will contact Better Business, the Attorney Generals Office and take to social mediaAnswer:You were only charged once, for this returnIf you also remember correctly you filed a tax year state return with us this yearIf you read our last response we said you were only charged once for this return which is true2/21/17Subject: NJ Tax form Question:I didnt need to file as I already did through you last yearYoure the one that had the old form up and now know NJ at allHow can you charge me for last years tax form AGAIN Answer:You were the one who logged into your tax year return then completed and paid for the state return for that yearWe did not log you in and we did not complete it for you2/23/17Subject: Double charge Question:Your program asks if you want to do your state return and the button is right thereNo need to write back, you can explain it to your states attorney general and the folks at the Revdex.comAnswer:Our home page shows that NJ state returns are not yet availableAlso you were only charged once for this return as we have already explained to you