Ok so my car got repossessed on the 3/7/22 and I pay whatever they say on 3/8/22 they tell me the quicker u pay the faster u get it out yah right its 3/9/22 and still dont got my car mine u I payed it 3/8/22. I was calling and calling most of the time they would hang up the rest they would be me on hold then pick up and hang up now its gonna be another day at the tow yard which I'm gonna have to pay for dont no why I'm waiting when I payed already got my police release form just waiting on them then they come out with it a 24hour ordeal then it's a 48 hour ordeal
After a thorough review of this consumers complaint, we have decided to waive the one remaining late fee on her account, in addition to the five adjustments we have made previously, in the interest of customer satisfactionGoing forward, the consumer must understand that any future fees incurred will not be waived, and that any future fees incurred are due and payable immediatelyMaking the regularly scheduled payment when there are outstanding fees does not fully satisfy her monthly obligation and will continue to post late fees until the account is brought completely current, which means the regular payment plus any outstanding fees dueWith regard to the consumer not understanding why her initial check was returned by the bank, we have enclosed a copy of the processed check marked Refer To Maker” which in effect is a stop payment order placed by the account holder, not the bankAgain, all fees assessed to this account have been reversed on a one-time basis in the interest of customer satisfaction; however, any future fees that may be assessed must be paid in full when they are dueFirst Payment Date: 08/21/1st payment made on 8/21/Check returned (Refer to Maker) 1st Payment tendered again on 9//late fee added-payment was for payment less late fee2nd payment made on 9/22/- still not covering previous late fee3rd payment made on 10/27/- still not covering late fee4th payment made on 12/01/- days late-still not covering late fee5th payment 12/23/- still not covering late fee6th payment made on 02/02/- still not covering late fee7th payment made on 2/27/- still not covering late fee8th payment made on 3/24/- still not covering late feeFees previously waived 8/21/$Convenience Fee to process ECheck $8/26/$NSF Fee Bounced - Check $9/2/ $Automatic Late Fee $3/5/ $ Automatic Late Fee $ 4/2/ $ Automatic Late Fee $ _________ ????L $2/22/is the only outstanding late fee on the account in the amount of $14.30, this amount has been waived as of Today
Response to Revdex.com Complaint #10597985, [redacted] Unfortunately, due to privacy issues regarding financial transactions we are unable to provide a third party with any specific account information without written authorization from Mr [redacted] What we are able to disclose is that Mr [redacted] contacted our office twice on 4/27/The first call was at 8:am, and the second call was received at 9:amA previous call was received by a relative of Mr [redacted] on 4/24/2015, at 4:pm; however, that caller is not an authorized party on the account Mr [redacted] was provided the information he requested on both occasionsHe did not like the answer he was given on his last call and huon our representativeMr [redacted] is obviously in possession of our number, and he is free to contact anyone he wishes to speak with during our business hours
Response to Revdex.com Complaint #11415611, Cl [redacted] Unfortunately, due to privacy issues regarding financial transactions we are unable to provide a third party with any specific account information without written authorization from MsG [redacted] Freeway Funding, Incis no longer the servicer of this contract, and we are not in possession of her vehicle, nor are we the legal owner Both the original contract and the vehicle have been returned to her selling Dealer Any further information should be obtained from: N [redacted] Auto Plaza ###-###-####
Response to Revdex.com Complaint #11670468, Jose Cortez size="3"> Unfortunately, due to privacy issues regarding financial transactions we are unable to provide a third party with any specific account information without written authorization from J [redacted]
Revdex.com: I want to thank your organization for helping me with this situation I feel strongly that without your help, I would still be dealing with this issue I received the paperwork yesterday, so I can get my title I do not feel it is necessary to address the other claims that they have made, but I do still feel that their customer service department needs proper training Thank you again and please consider this matter closed reference to complaint ID 10432896, and find that this resolution is satisfactory to me Regards, [redacted]
After a thorough review of this consumers complaint, we have decided to waive the one remaining late fee on her account, in addition to the five adjustments we have made previously, in the interest of customer satisfactionGoing forward, the consumer must understand that any future fees incurred will not be waived, and that any future fees incurred are due and payable immediatelyMaking the regularly scheduled payment when there are outstanding fees does not fully satisfy her monthly obligation and will continue to post late fees until the account is brought completely current, which means the regular payment plus any outstanding fees dueWith regard to the consumer not understanding why her initial check was returned by the bank, we have enclosed a copy of the processed check marked Refer To Maker” which in effect is a stop payment order placed by the account holder, not the bankAgain, all fees assessed to this account have been reversed on a one-time basis in the interest of customer satisfaction; however, any future fees that may be assessed must be paid in full when they are dueFirst Payment Date: 08/21/1st payment made on 8/21/Check returned (Refer to Maker) 1st Payment tendered again on 9//late fee added-payment was for payment less late fee2nd payment made on 9/22/- still not covering previous late fee3rd payment made on 10/27/- still not covering late fee4th payment made on 12/01/- days late-still not covering late fee5th payment 12/23/- still not covering late fee6th payment made on 02/02/- still not covering late fee7th payment made on 2/27/- still not covering late fee8th payment made on 3/24/- still not covering late feeFees previously waived 8/21/$Convenience Fee to process ECheck $8/26/$NSF Fee Bounced - Check $9/2/ $Automatic Late Fee $3/5/ $ Automatic Late Fee $ 4/2/ $ Automatic Late Fee $ _________ ????L $2/22/is the only outstanding late fee on the account in the amount of $14.30, this amount has been waived as of Today
Response to Revdex.com Complaint #10597985, [redacted] Unfortunately, due to privacy issues regarding financial transactions we are unable to provide a third party with any specific account information without written authorization from Mr [redacted] What we are able to disclose is that Mr [redacted] contacted our office twice on 4/27/The first call was at 8:am, and the second call was received at 9:amA previous call was received by a relative of Mr [redacted] on 4/24/2015, at 4:pm; however, that caller is not an authorized party on the account Mr [redacted] was provided the information he requested on both occasionsHe did not like the answer he was given on his last call and huon our representativeMr [redacted] is obviously in possession of our number, and he is free to contact anyone he wishes to speak with during our business hours
Response to Revdex.com Complaint #11415611, Cl [redacted] Unfortunately, due to privacy issues regarding financial transactions we are unable to provide a third party with any specific account information without written authorization from MsG [redacted] Freeway Funding, Incis no longer the servicer of this contract, and we are not in possession of her vehicle, nor are we the legal owner Both the original contract and the vehicle have been returned to her selling Dealer Any further information should be obtained from: N [redacted] Auto Plaza ###-###-####
Response to Revdex.com Complaint #11670468, Jose Cortez size="3"> Unfortunately, due to privacy issues regarding financial transactions we are unable to provide a third party with any specific account information without written authorization from J [redacted]
Will review Monday AM and will respond ASAP
Revdex.com: I want to thank your organization for helping me with this situation I feel strongly that without your help, I would still be dealing with this issue I received the paperwork yesterday, so I can get my title I do not feel it is necessary to address the other claims that they have made, but I do still feel that their customer service department needs proper training Thank you again and please consider this matter closed reference to complaint ID 10432896, and find that this resolution is satisfactory to me Regards, [redacted]