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Freeway Powersports

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Reviews Freeway Powersports

Freeway Powersports Reviews (1)

I have never had issues with repairs or management refusing to work with a client on a customer concern like I experienced with this shop I received repair estimates from different shops and went with Freeway Their cost for a diagnostic check was double that of competitors but their estimated repair time was 1/of the other shops, I needed my bike back quickly, and I had bought gear from them in the past with no issues This shop not only took a day estimated repair time past two weeks before I finally picked up my bike without the work finish but they refused to release my bike until I paid a restocking fee (50% of each part) for each part I didn't let them put on after such an drastic delay The owner even came out offering no discount for the delay, called me a liar in so many words for saying his staff gave me a day estimate (even though I gave them another days after that) because "no one there would ever give such an estimate", and then quoted me nearly word for word what the El Paso PD's policy is on civil property disputes of this sort if I sought to file a report; basically saying the cops wouldn't come out and it would be weeks before I would get my bike back In my own opinion, only a shop who has ripped off quite a few people would be so confident and so well versed in the legal aspect of holding onto a customer's property over a matter of $
If you are in the market for a 10% discount on gear then this shop may be able to help you However, if you are looking for repairs, mods, or confidence in a shop who is working on your ride I would highly suggest you find a more reliable business If you do decide to leave your bike with these people be sure to write down the name, date, time, and exact outcome of each conversation you have with any of their staff I did not do so and the owner denied any of my conversations even happened; these phone conversation being the only proof I had of their time estimate and exact work I did/did not authorize This will help you avoid being forced to pay for delayed or incomplete services; this shop is not above filling in maintenance tasks and authorizations on the bill after you sign it and leave the shop making it appear that you signed on to much more than you truly did authorize

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Address: 6020 Gateway Blvd. E, El Paso, Texas, United States, 79905

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