Freeway Toyota Scion of Hanford

Initial Business Response / [redacted] (1000, 8, 2015/06/29) */ Contact Name and Title: [redacted] Fixed Ops Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @freewaytoyota.com S-SB-XXwhich was revised on 11/19/states that 'Replacement of Fuel Filler Pipe is no longer required' The repair in question was performed on 09/18/At this time, the revision was in effectThe instructions state to replace fuel cap and recheck for codes or faultsThis vehicle had no more codes or faults at this timeLamp coming back on years and months after this repair would not be covered under this T-SBRecommend diagnosis per Toyota Repair Manual to isolate cause of lamp coming on with these codes Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/06/29) */ (The consumer indicated he/she ACCEPTED the response from the business.)

ID:12365157Mr [redacted] brought vehicle in on dates stated ( 07/03/2017, 07/26/2017) for the concernEach time, the vehicle was operating as designed and could not verify issueOn the third visit (09/01/2017) Mr [redacted] stated that the vehicle would not start and had to move the battery cable to get it startedI searched and found a Customer Support Program through General MotorsThe CSP described screen going blank and ac not blowing at times due to the negative battery cableWe took the vehicle in to a GM dealer and they verified the concern and replaced the faulty Negative Battery Cable under warrantyVehicle should be operating as designed as we verified no issues driving for miles on road testWe have not heard from the client on electrical issues since repairedSincerely, [redacted] ###-###-#### Ext [redacted]

Revdex.com ID: Dominic F [redacted] Dear Revdex.com Representative, Mrs [redacted] brought her Toyota Carnry for service on Dec 29th at 9amShe was helped by our service advisor [redacted] The service was complimentary from Toyota and covered oil changerotation and multipoint inspection (check all fluids, filters, belts, hoses, tires, tire pressures, and wipers)During the inspection, our technician found that the engine and cabin filters were dirty and required replacementOur advisors walked out into the shop and inspected himself after the recommendation and advised Mrs [redacted] about our findingsShe approved the replacement of filters at 10:37arn and our technician proceeded with the repairsThese items are solely replaced by inspection and when neededOur it stafiatr.n price tor the repairs vir,is S4.1.9`) plus tax for the engine air f:i*er installed, and $plus tax for the cabin air filter installedThese have been our standard prices for OEM filters for approximately yearsAny other client would pay the same to have these filters installed in our shopI received a phone call from Mr [redacted] and he explained that he would like all her money back because we took advantage of his motherWe take pride in taking care of our clients and expect to see repeat visits and services_ Our process is as it's always been, Inspected the vehicle and advise or recommendationsIf we didn't recommend these filters, we wouldn't be performing our jobWe obtained authorization from Mrs [redacted] , therefore proceeded with the repairsI offered to replace wipers for Mrs [redacted] because I could sense that there was a mistrust and I always want our clients to feel comfortable coming in to complete any service, buy parts, or to purchase a vehicleWe are a small community and if a replacement of wipers was going to help the situation, I was willing to replace themI am taking this complaint as a rejection of the offerWarm Regards, [redacted]

Final Consumer Response /* (2000, 6, 2015/08/17) */
When I told tod the company that I filed complaints they resolved the issues.late yet resolved so I would like to drop the complaint

Initial Business Response /* (1000, 5, 2015/10/19) */
I am in receipt of complaint XXXXXXXX, *** ***, and have pulled her file and spoke to some of the people involvedFirst, I apologize for her experienceAt this time, we have already compensated her $500.52, the amount of her first
payment, because of her experienceI will be happy to tint her windows at our expense, in exchange for a signed general release of liability
As far as her year maintenance, it is complimentary with the purchase of every new Toyota and there is no provision or reason to cancelIn reviewing her paperwork, she did purchase a Parts and Labor agreement for $1895, which may be cancelled with signatures of both partiesThe refund is then mailed to the lienholder which credits their principle balancePayment amounts and dates would remain the same
To cancel, both parties would need to sign cancellation agreement
I hope this satisfies their concerns, and allows you to close this case
Thank you
***
National Finance Director
Initial Consumer Rebuttal /* (3000, 7, 2015/10/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dear Sir,
I would like to point out a few thingsI was told by the GM of Freeway Toyota that if the payment was not made then they could not set up financingBecause it was past the period to break the initial contract he didn't have much choice in the matterSo no it was not compensation for the issues at handI would also like to mention that because of the WRONG paperwork that was turned in by your sale team I have had to pay extra for things that should have been coveredAs for the maintenance package that you claim to be complimentary I have paperwork that states I am paying $for it and the man I spoke to at the repair shop indicated that the package only covers Five preplanned visits that I do not have a choice inSo yes I am very much paying to a maintenance package that is not worth what I am being charged
I will not sign anything further for you because from the time I have come in to nowI have been lied to by all your representativesI have a list of complaints but I am afraid that I would not have the time to list all of themPlease note that I will be writing bad reviews on any websites that get reviews for this businessI also work for a public agency with a lot of co workers looking to buy vehicles and have discouraged them from going to this dealership as they are rude, incompetent and dishonest
I will not except getting my windows tinted as a way to silence meThis place has cause me time, Money, and problemsI truly wish I would have gone to another dealer and never will you this dealership for future business again

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12365157, and find that this resolution is satisfactory to me

Initial Business Response /* (1000, 8, 2015/06/29) */
Contact Name and Title: [redacted] Fixed Ops
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@freewaytoyota.com
S-SB-XXXX-XX which was revised on 11/19/2009 states that 'Replacement of Fuel Filler Pipe is no longer required' The...

repair in question was performed on 09/18/2010. At this time, the revision was in effect. The instructions state to replace fuel cap and recheck for codes or faults. This vehicle had no more codes or faults at this time. Lamp coming back on 4 years and 10 months after this repair would not be covered under this T-SB. Recommend diagnosis per Toyota Repair Manual to isolate cause of lamp coming on with these codes.
Initial Consumer Rebuttal /* (2000, 10, 2015/06/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)

ID:12365157Mr. [redacted] brought vehicle in on dates stated ( 07/03/2017, 07/26/2017) for the concern. Each time, the vehicle was operating as designed and could not verify issue. On the third visit (09/01/2017) Mr. [redacted] stated that the vehicle would not start and had to move the battery cable to get...

it started. I searched and found a Customer Support Program through General Motors. The CSP described screen going blank and ac not blowing at times due to the negative battery cable. We took the vehicle in to a GM dealer and they verified the concern and replaced the faulty Negative Battery Cable under warranty. Vehicle should be operating as designed as we verified no issues driving for 30 miles on road test. We have not heard from the client on electrical issues since repaired. Sincerely,[redacted]###-###-#### Ext 300[redacted]

Revdex.com ID: 12594496 Dominic F [redacted] Dear Revdex.com Representative, Mrs. [redacted] brought her 2016 Toyota Carnry for service on Dec 29th at 9am. She was helped by our service advisor [redacted]. The service was complimentary from Toyota and covered oil change. rotation...

and multipoint inspection (check all fluids, filters, belts, hoses, tires, tire pressures, and wipers). During the inspection, our technician found that the engine and cabin filters were dirty and required replacement. Our advisors walked out into the shop and inspected himself after the recommendation and advised Mrs. [redacted] about our findings. She approved the replacement of filters at 10:37arn and our technician proceeded with the repairs. These items are solely replaced by inspection and when needed. Our it stafiatr.n price tor the repairs vir,is S4.1.9`) plus tax for the engine air f:i*er installed, and $51.95 plus tax for the cabin air filter installed. These have been our standard prices for OEM filters for approximately 4 years. Any other client would pay the same to have these filters installed in our shop. I received a phone call from Mr. [redacted] and he explained that he would like all her money back because we took advantage of his mother. We take pride in taking care of our clients and expect to see repeat visits and services_ Our process is as it's always been, Inspected the vehicle and advise or recommendations. If we didn't recommend these filters, we wouldn't be performing our job. We obtained authorization from Mrs. [redacted], therefore proceeded with the repairs. I offered to  replace wipers for Mrs. [redacted] because I could sense that there was a mistrust and I always want our clients to feel comfortable coming in to complete any service, buy parts, or to purchase a vehicle. We are a small community and if a replacement of wipers was going to help the situation, I was willing to replace them. I am taking this complaint as a rejection of the offer. Warm Regards, [redacted]