July 21, 2017Ms. [redacted]Revdex.com400 Holiday Drive, Suite 200Pittsburgh, PA 15220RE: Complaint ID #[redacted]Dear Ms. [redacted]:As per our earlier conversation and my previous letter, please accept this letter as our concluding report of the above referenced complaint.As...
I previously reported, we towed Ms. [redacted] vehicle to our dealership at our expense on Thursday, July 13, 2017 with Ms. [redacted]’s permission. We began work on the vehicle Monday, July 17, engaging General Motors in the hope that they would assist in the cost of the repair. GM did agree to pay 30% of the approximately $2300.00 repair and we made the decision to absorb the balance of the repair cost, thereby providing a complete repair of the problem at no cost to Ms. [redacted]. We completed the work on Thursday, July 20 and Ms. [redacted] picked up her vehicle from our dealership.We would like to mention that our policy is to test drive every repaired vehicle, a common practice to verify the repairs are complete. During the test drive, our service manager noticed the vehicle’s engine oil monitor was showing “0” Oil Life Remaining, an indication that an engine oil change is necessary. He discussed this with Ms. [redacted], with the thought she many want to have the oil changed while the vehicle was here. She declined to have the work done, which is her certainly her option. Our service manager did point out to her that engine damage could occur should a vehicle be driven too long with a low oil condition. We added that information to Ms. [redacted]'s final invoice for her records. It is our hope that she will act on the recommendation as soon as possible to avoid any possible problems.We believe that we have responded to Ms. [redacted] problem and satisfied her outlined desired settlement. Should you have any further questions, please don't hesitate to contact me.Sincerely yours,Jim Crivelli Chevrolet/Inc.Joseph *. H[redacted]Controller
October 22, 2015 Revdex.com 400 Holiday Drive, Suite 220 Pittsburgh, PA 15220 RE: Consumer Complaint # [redacted] Dear Ms. [redacted] I am pleased to report that since the time of your report, we have met with Ms. [redacted] and successfully resolved the problems surrounding...
her lock cylinder. When she took delivery of her vehicle on Tuesday, October 20, she indicated she was satisfied with the outcome of the repairs. Should there be a need for additional information or clarification, please don’t hesitate to contact me. Sincerely, Jim Crivelli Chevrolet, Inc.
July 21, 2017Ms. [redacted]Revdex.com400 Holiday Drive, Suite 200Pittsburgh, PA 15220RE: Complaint ID #[redacted]Dear Ms. [redacted]:As per our earlier conversation and my previous letter, please accept this letter as our concluding report of the above referenced complaint.As...
I previously reported, we towed Ms. [redacted] vehicle to our dealership at our expense on Thursday, July 13, 2017 with Ms. [redacted]’s permission. We began work on the vehicle Monday, July 17, engaging General Motors in the hope that they would assist in the cost of the repair. GM did agree to pay 30% of the approximately $2300.00 repair and we made the decision to absorb the balance of the repair cost, thereby providing a complete repair of the problem at no cost to Ms. [redacted]. We completed the work on Thursday, July 20 and Ms. [redacted] picked up her vehicle from our dealership.We would like to mention that our policy is to test drive every repaired vehicle, a common practice to verify the repairs are complete. During the test drive, our service manager noticed the vehicle’s engine oil monitor was showing “0” Oil Life Remaining, an indication that an engine oil change is necessary. He discussed this with Ms. [redacted], with the thought she many want to have the oil changed while the vehicle was here. She declined to have the work done, which is her certainly her option. Our service manager did point out to her that engine damage could occur should a vehicle be driven too long with a low oil condition. We added that information to Ms. [redacted]'s final invoice for her records. It is our hope that she will act on the recommendation as soon as possible to avoid any possible problems.We believe that we have responded to Ms. [redacted] problem and satisfied her outlined desired settlement. Should you have any further questions, please don't hesitate to contact me.Sincerely yours,Jim Crivelli Chevrolet/Inc.Joseph *. H[redacted]Controller
October 22, 2015 Revdex.com 400 Holiday Drive, Suite 220 Pittsburgh, PA 15220 RE: Consumer Complaint # [redacted] Dear Ms. [redacted] I am pleased to report that since the time of your report, we have met with Ms. [redacted] and successfully resolved the problems surrounding...
her lock cylinder. When she took delivery of her vehicle on Tuesday, October 20, she indicated she was satisfied with the outcome of the repairs. Should there be a need for additional information or clarification, please don’t hesitate to contact me. Sincerely, Jim Crivelli Chevrolet, Inc.