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Freight Rite

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Reviews Freight Rite

Freight Rite Reviews (20)

Oven racks taken from our propertyFridge haul-away was not completed that we paid for; they left the doorFreight Rite accused us of lying On Friday June 2nd, through Home Depot we purchased a new dishwasher, fridge, and ovenWe paid to have our old fridge hauled away, and kept our old oven and dishwasherDuring the move, through Freight Rite, the movers made us help with removing the fridge doors, despite paying for them to move our old appliancesSince we were so busy doing a great deal of the moving ourselves, we did not realize that they left the fridge door of the one they were supposed to haul awayWe then realized our oven racks were missingWe called within two hours of our installation being completed (it was 3pm and we called around 5pm)We would've called sooner, but we had to finish moving parts of the fridge and reassembling it and clean up after the moveThe movers said they had houses after ours so we gave more than ample warning to prevent our oven racks f

Delivery guys hit my parked gar while delivering a refrigeratorA neighbor saw the incident as I was insideThey denied the claim to repair my car I purchased a refrigerator from HOME DEPOT in early November to be placed in my garageUpon brining it in to the garage, the guy with the dolly hit the corner of my Subaru legacy that was outside of the garage in my driveway I was busy inside making coffee and tea for them because they were cold and did not see it happenThey left with their hot beverages and a $tip and said nothingI was at the neighbors the next day and he asked me how much damage was done to my car? When I asked him what he was talking about he said that the guy who brought in my refrigerator hit my back bumperHe thought that the other guy said something to me because he saw me talking to him and thought he told me He did notI ran up to my house only to see a inch gauge out of my bumper that was not there prior to the delivery I went thr

Hardwood floor in my kitchen damaged during delivery of refrigerator purchased from Home Depot Freight Rite delivered my new refrigerator on 5/10/ They brought the refrigerator in with a hand truck instead of the recommended straps Upon taking the appliance off the hand truck & putting it in place my wood floor was damaged - 38" scratch I brought this to the attention of the delivery men immediately They marked the delivery receipt "scratch on customers floor" I called Freight Rite immediately & reported the damage I spoke to [redacted] in their claims deptShe requested photos of the damage Sent pictures that same day Called [redacted] times and left messages from 5/15/- 5/22/to check status of my claim She finally called me back on 5/23/stating that she sent a request to local inspector to perform a site inspection On 5/25/Shawn, the site inspector, reviewed the damage, took a video & filled out paperwork and told me that it is their responsibility Th

Horrible delivery servicewks in a row had excuses for not delivering dishwasherweeks been dealing with them......Terrible We were suppose to get items from Home Depot delivered arround the the 1st part of June...got three finally installed..with issues...dropped microwave...dented refrigerator ...so now we are waiting on dishwasher the 1st one would not fit in our space okay not their fault ordered new one was suppose to deliver three weeks in a row...still do not have...wrong order, late start an a emergency but never called to tell us of problems I Had to call them....if we would have waited it would have been all day with nothing anyway How hard is it to call someone......Horrible Horrible delivery service Home Depot needs to replace them

Complaint on Mgr [redacted] and Delivery driver for not completing delivery of washing machine and dryer and not having promised part on the truck I was scheduled to have a new washing machine and dryer delivered by Freight Rite Inc today between 11am and 3pmI was was told by Freight Rite that they carried the longer dryer vent tubing needed for my home when I arranged delivery scheduleDrivers were supposed to be at my home before 3pm, but showed up after 3pm, lateDrivers then sat parked in the street for minutes because there was a heavy downpour of rain, waiting for it to stopFinally got out and when they went to my basement, started disconnecting my washing machine and turned off my cold and hot water linesDriver then said there was a problem that his dryer vent hose was only 8ft long and it would not reachI told him Freight Rite and Home Depot both said they carried a long enough hose because I had already addressed that concern and would have bought a new one i

Techs installed a washer & dryer yesterday and broke my hot water heater in the processCustomer service rep [redacted] failed to addresss issue in time Horrible customer serviceTechnicians installed a washer and dryer for me yesterday and broke my hot water heater in the processThe lead tech did a good job reporting the issue to his manager and I was assured that Freight Rite would be hiring a plumber ASAP to come out and fix the issue with the hot water heaterThe call to management was made at 2PM, with the assurance that Freight Rite would make sure that my hot water heater was fixed before the end of the dayManagement did not attempt to schedule a plumber until after 4PM yesterday and claimed the earliest they could get a plumber out was the next morningI subsequently called multiple hour plumbing services to make sure that my family had hot water yesterday evening and this morningAll of these 24-hour plumbing companies were able and willing to send out a tech yesterda

On Feb 17,a delivery was made to my home by Freight WrightAfter bringing my washing machine in,I realized that the wrong model washing machine was sentWhile checking the model, One of the guys ( tall white thin guy) stole my samsung tablet and rushed out my apartmentThe company was informed the same day and a police report was madeCustomer service does not careThe tablet itself is inexpensive,( theif thought it was a cell phone) however this guy stole form me and should not be allowed to enter peoples homes

Freight Rite delivered & installed our GE gas dryerThe dryer was undamaged when uncrated, but after installation the dryer door was scratched Freight Rite delivered & installed our new GE gas dryer on 2/16/Our tenant was on hand to receive the delivery and inspected the dryer carefully when uncrated as a week before Freight Rite attempted to deliver a badly damaged dryer on which she refused delivery The tenant told me the dryer was undamaged when uncrated, but after installation by the Freight Rite technicians she noted the dryer door had been scratched during the installation work She noted the scratch damage on the delivery note I was overseas and was able to contact Freight Rite only through my family on 2/20/When I finally had access to a phone on 2/23/18, I called Shamira at our home warranty company, American Home Shield, who had provided the new dryer She told me installation damage is the responsibility of the installer, Freight Rite I called Frei

Unfortunately I did not have a choice of the company that was to deliver a new dish washer purchased from the Lower Paxton Home Depot Freight Rite is the company that they use I first had to change delivery dates, as the dish washer was not delivered to the warehouse in time for the scheduled delivery I had to adjust when I would be available to fit their schedule I had shown pictures of what I thought were the necessary hook-ups to the dishwasher to the sales "consultant" at Home Depot It turned out that the water hofor the dishwasher was directly under the dishwasher in the basement The water line and shut off were completely exposed and within reach of the delivery person, without needing a ladder They refused to install the dishwasher I refused delivery I phoned Home Depot and requested a full refund If you read Freight Rite's web site, the only true installation they seem capable of is one that plugs in I can do that Their delivery personnel are neither professional, nor capable It also changes my opinion of Home Depot to rely on a company that caused them a refund of close to $ And I understand that Lowe's also uses their service, or lack there of

Synopsis of Consumer's Complaint: Consumer had a stove and refrigerator delivered on 12-04-There was a blemish on the refrigerator doorConsumer wanted driver to note the delivery order that there was a blemishDriver informed consumer to sign the order and he would order a replacement Weeks went by and consumer never heard anything about the replacement door being ordered or deliveredUpon visiting Home Depot consumer's wife was informed a replacement door had not been orderedHome Depot indicated they would not order a replacement door as the defect wasn't noted on the delivery order Consumer called Freight Rite on several occasions and was told different storiesUltimately, Freight Rite said their was nothing they could do

Freight Rite Incwas contracted to deliver window air conditioners to our homeUpon delivery they damaged the front entry steps at the home 06/ [redacted] so# [redacted] $ 06/Delivery Date by Freight Rite Was the original purchase of the three air conditionersOn said delivery date they broke three steps on the entry to the deck on my homeThe driver alerted me to the damage and referred me to the claims departmentI proceeded to just that and came in contact with a young lady named Erica C [redacted] she was very nice and told me to send photos of the damage which I sent on 6/29/as well as 8/10/and have yet to receive a responseEven after a weekly voice mail on MzC***'s now overfilled voicemail which is no longer accepting messages

During delivery, employees damaged propertyThe company refused the claim and would not cover damages We ordered a new refrigerator from The Home Depot in Fields Ertel, Ohio and asked for our old unit to be moved to the basementWhile moving the old unit, the employees damaged it so it no longer worked after the moveThe market value of the refrigerator that was damaged was around $when purchased, so after accounting for depreciation, the damages were worth approximately $However, when I filed the claim, the company only offered $in compensationThe serial number for the refrigerator is [redacted] and the model number is [redacted] BBThe employees indicated that they were not allowed to take the doors off of the refrigerator but proceeded to do so anyways, which involved cutting the refrigerant lines that allowed the fridge to operateThere were also concerning comments made by one of the employees about drug use

They won't work with you on delivery times and will reschedule a delivery without checking or verifying with you. An GE appliance package was ordered from the Home Depot store in Woodhaven MI on 6-22-2017 and a delivery date was confirmed for 7-3-17. SKU numbers [redacted] Appliances were delivered on said day but refrigerator was damaged and we refused delivery. The company called later that evening and a 7-15-17 delivery date was scheduled. We didn't receive a confirmation call the evening before so e called the contact number to GE on our receipt to be told that the refrigerator was not in stock when the truck was loaded and the delivery has been rescheduled, without our knowledge on 7-17-17. We had already taken 2 days off work for the prior 2 deliveries and I am not willing to take more time off work because this company will not work with you on a delivery time especially when they have brought damaged merchandise and and have resche

BAD, BAD, BAD!!! After many telephone calls made by me, lack of 30 minute delivery calls (which I was assured that I would receive) and three failed deliveries: a) one involved them showing up early with the aforementioned lack of call) b) wrong serial number on their paperwork c) DAMAGED REFRIGERATOR Thank you to GE customer service [redacted] for her kindness and help in getting my refrigerator delivered by an appliance store.

Freight Rite delivery boys delivered damaged refrigerator and damaged our hardwood floorsFreight Rite, Increfuse to fix damage Freight Rite delivered my refrigerator that I ordered from Home DepotThe boys doing the delivery were to small and not strong enough to carry out the old refrigerator and damaged our hardwood floors in the processWhile carrying the refrigerator out it kept teetering from boy to the other hitting the floorThey barely had it an inch off the floorIt was obvious the refrigerator was more than they could handleI asked the boys if they needed help because they were struggling so much, and they refused helpErica from Freight Rite stated because they used the straps they weren't liable! I want the chips in my floor fixed and the dent in the new refrigerator replaced!

Worst companyThey did not show up for a pick up and when I called they said oh well they are done for the dayWhen rescheduling, they were no help in convenienceWhen they finally did show up, on the day of my sons party, they damaged our mantel and put a hole in the drywallAfter weeks of back and forth with their claims deptThey denied the claim because we didnt tell the drivers right thenAbsolutley insane to meI will never, personal or business wise use this company! They cost us repair monies as well as weeks of wait time, all to pick up fridge

Worst possible customer care group aroundThey do damage to your property and then they deny any claimPurchased a dishwasher at Home Depot for delivery and installationHome Depot has a video ON THEIR WEBSITE that goes over the requirements for having The Home Depot install a dishwasherIt advises the customer that a dedicated three prong outlet under the sink needs to be within feet along with a dedicated shut-off valve for the dishwasher and that this shut-off is accessible from either behind the dishwasher or under the sinkThe video also indicates that the shut off valve needs to be corrosion free, in good working condition, have a METAL connection for the plumbing parts to be attached and requires no alterationsThe video goes into detail about making sure the dishwasher is LEVEL and that the old unit is completely empty so that it can be moved out without any issuesIt never says that the plumbing in your home has to be PVC and not copperAnyway, the two delivery people look under the sink and say because we have copper plumbing they won't install our dishwasher so they leave it in our attached garageThe one delivery guy writes on the paperwork that the dishwasher is still crated and no damage without even removing the box and says I need to signNow we pulled the one car out earlier that morning so they could have easier access to bring the new dishwasher in and the old one outThe put the new dishwasher that was still crated and unopened up against a classic car that we have in the other garage bayI walk out to the garage and ask why is this dishwasher against our car and they just ignore me and get in the truck and drive off I contact Home Depot at the store level who of course pushes it to the corporate level who pushes it to Sedgwick (the company that handles their claims) who pushes it to the delivery company (Freight Rite) because they say that it was the delivery company's fault Freight Rite requests photos and statements, which get provided to them only for them to say "Well you signed that there was no damage" which I clearly told them that the driver requested the paperwork to be signed BEFORE I even made it out to the garage and that the box wasn't even opened by them Then they say well you moved the box away from the vehicle What was I supposed to do? Leave it up against my car? How did they want photo's of the damage? My camera doesn't go through cardboard and a dishwasher I'm contacting General Electric Consumer Relations to tell them about this experienceI am also going to email [redacted] ***, the CEO of GE Appliances to advise them this is the type of delivery that individuals receive when they purchase GE AppliancesGE needs to find a different delivery company As for the installation issue, if GE is requiring certain types of plumbing, then Home Depot needs to put disclosures on their website by their video on Dishwasher InstallationsAs far as Freight Rite is concerned, they are liarsMy washer and dryer had to be replaced by GE because of issues with the electronics on them I dealt directly with GE Consumer Relations and [redacted] who is the assistant to [redacted] *** GE arranged for my old set to be picked up and a new replacement set to be installedFreight Rite damaged dryer that was delivered to me in February by standing on it after they took the box off of it and then they lied and told GE it was damaged when they removed it from the truck No, your driver stood on it, I have pictures of them damaging it Fortunately, GE sent a replacement dryer and when I spoke to [redacted] , she found it very interesting that the driver lied to her because she even told me he said it was damaged in the box My advice is to stay away from buying appliances at The Home Depot because they outsource delivery to Freight Rite, and Freight Rite is nothing but a bunch of liars

They delivered a washer and dryer but when they got here the bracket was bent from packing in the truckDid not leave W/DOrdered part I had to call md time for them to actually order it and they scheduled delivery and didn't show upReceived call that night for a delivery-attempt and told me by automated system between and No showCalled and custom service [redacted] or [redacted] informed me they didn't have a clueTold me manager there- [redacted] would call by am the next dayShe also hung up on me and was extremely rudeSaturday- no call by 1045am when I called they put me in ***'s voicemail after they told me they were transferring me to herStill no answers and no washer or dryer

I have never seen or interacted with such unprofessional delivery people in my lifeI manage property and have been buying and having appliances delivered for yearsI wasn't getting anything delivered yesterday, it was a couple of our residentsWe just started working here on Monday and I presume I am now in a different delivery area so this was my first experience with Freight RiteI looked at google to see what their reviews were and discovered that there are a lot of people having similar experiences with Freight RightThis is only the second review I have ever written so that indicates how strongly I feel about these guysI know they have a tough job and I'm usually pretty forgiving when people are not professional, but this was the worst everThere has to be a problem starting at the top in this company and works it way all the way to the bottomWe buy quite a few appliances over the course of a year, so I also called Home Depot and explained the situation to themHopefully they can get these people to perform better service or start using someone else for their deliveries

I had appliances delivered to my new home The delivery men pushed the refrigerator through the door causing damages to our brand new mahogany door I had appliances delivered at the end of September that I had purchased through home depot and delivered by Freight RiteI had been finishing up a full remodel and had a brand new solid mahogany door installed about weeks prior to delivery Rather than asking to have the door removed from hinges, the delivery men pushed the refrigerator through the front door causing significant damage to our new custom front door The damage was on the door as well as the surrounding frame I have been working with Freight Rite since October to get this resolved but continue to get no resolution It's now December so we're going on months I paid over $8k for appliances and over $to have our door installed...and your company destroyed it I've warned that I'm taking this to my attorney with no resolution...so as of January 10,

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