The employees who work giving quotes to the customer have no idea of what they are doingThey gave me a quote for the transportation of a BBQ grill and when the trucking company arrive to pick the BBQ they want to palletize it, this BBQ grill has wheels and there was no need for it to be palletized, the seller told them he did not have any pallets but they were welcome to do it themselves, next day they show up with two big wood pallets put the grill on top and wrap it around with plastic, then they claim the BBQ Grill was overweight and for that reason they charged my credit card $when I notice I called them and ask then what was going on they told me the item was not palletized and that increased the weight of the item for what I have to payI immediately call my credit card and file a complaint about this company for what my credit card found me not liable for errors of the carrier and refund my moneyNow the freight company wants to take me to court for their mistake
I had the displeasure of working with James who walked me thru the process of having all my sofas and chairs on pallets and wrapped to ensure no damage would be doneOn the day all the items were going to be picked up James calls me and says the company that I was quoted that would do the job can't and he has to get a new companyWhich I feel is his responsibility not mineI was informed that it would cost me an extra $Again, this is crazy that you quote someone a price just to change it the day that everything is going to get picked upI feel like James used me due to my lack of knowledge in freight shipping and I feel that I need to contact counsel to get back the money back that James stole from me
I have used this company on several occasions. The problems have gotten steadily worse. I have sent a shipment only to have them charge me more after the fact. The first time they charged me for a residential delivery when my customer had picked the item up at the terminal. I did get my money back but it took several weeks of complaining. The second time I was charged an additional $135. for a lift gate at delivery when the agent put "lift gate not authorized" on the bill of lading. Freight Center blames the carrier but will not refund my money. The agent even told me that he was familiar with the delivery site and that they could unload. This company will charge you whatever they want after they have your credit card number and you have no options.
The employees who work giving quotes to the customer have no idea of what they are doingThey gave me a quote for the transportation of a BBQ grill and when the trucking company arrive to pick the BBQ they want to palletize it, this BBQ grill has wheels and there was no need for it to be palletized, the seller told them he did not have any pallets but they were welcome to do it themselves, next day they show up with two big wood pallets put the grill on top and wrap it around with plastic, then they claim the BBQ Grill was overweight and for that reason they charged my credit card $when I notice I called them and ask then what was going on they told me the item was not palletized and that increased the weight of the item for what I have to payI immediately call my credit card and file a complaint about this company for what my credit card found me not liable for errors of the carrier and refund my moneyNow the freight company wants to take me to court for their mistake
I had the displeasure of working with James who walked me thru the process of having all my sofas and chairs on pallets and wrapped to ensure no damage would be doneOn the day all the items were going to be picked up James calls me and says the company that I was quoted that would do the job can't and he has to get a new companyWhich I feel is his responsibility not mineI was informed that it would cost me an extra $Again, this is crazy that you quote someone a price just to change it the day that everything is going to get picked upI feel like James used me due to my lack of knowledge in freight shipping and I feel that I need to contact counsel to get back the money back that James stole from me
Save Your Money! Book Your Own Carrier! Freight Center charged me $for a $shipment thru UPS Freight!
I have used this company on several occasions. The problems have gotten steadily worse. I have sent a shipment only to have them charge me more after the fact. The first time they charged me for a residential delivery when my customer had picked the item up at the terminal. I did get my money back but it took several weeks of complaining. The second time I was charged an additional $135. for a lift gate at delivery when the agent put "lift gate not authorized" on the bill of lading. Freight Center blames the carrier but will not refund my money. The agent even told me that he was familiar with the delivery site and that they could unload. This company will charge you whatever they want after they have your credit card number and you have no options.