To whom it may concern;Please see the attached response from the Used Truck Sales Manager for Freightliner of Arizona.Thank you for your time[redacted] ***Accounting Manager BUSINESS RESPONSE: Freightliner of Arizona and [redacted] sold [redacted] a Freightliner semi truck with 642,approx miles dated 6th day of December The deal was negotiated and terms agreed on between [redacted] and [redacted] ***At no time was [redacted] present during negotiationsThe truck was delivered to the customer at their request and complaints started on the frame being rustyWe advertise detailed pictures on [redacted] and always offer more if requestedWe also highly recommend the trucks be personally inspected by the buyerTrucks having high miles like this unit will always have some frame rustWhen [redacted] contacted me very upset because she wasn't getting everything she demanded I finally tried to appease her by offering to paint the frame if she would bring the truck back to one of our dealerships in ** or I would pay her $which is my cost using our body shop She was very uncooperative and demanded the frame be painted including sandblastingIf this was requested before the close of the sale we would have accommodated them with this service but pricing would reflect the cost of sandblast and paint.When we sold the truck to the [redacted] family we made sure this was a mechanically sound unit up to [redacted] standards, fully serviced and detailed repairing any broken partsWe unfortunately cannot make every cosmetic repair malcing them new againPricing is too competitive in the marketI am supplying a brealcdown of reconditioning fees to bring the truck up to the condition level we sold it at [redacted] purchased this truck with an [redacted] book value of $54,and we sold him the unit for a sale price of $47,He purchased this at a very low negotiated price putting him in a great equity position from the very beginningI am not denying this truck does have frame rust because it is clearly present as does any other unit with over milesI am also stating that this was a very mechanically sound truck and the rust will not affect the reliability of this truck at allIf we repainted, reupholstered and replaced every used part on the truck we would price ourselves so far out of the market that banks would not loan against them because our values would be out of lineCustomers would purchase trucks elsewhere because we would not be price competitive.I have done what I feel is fair for both parties by offering the $for frame to be painted but [redacted] doesn't feel that is fair and wants the frame to be the same quality as a new truckI unfortunately cannot afford to accommodate her request Respectfully yours, [redacted] Used Truck Sales ManagerFreightliner of AZ
To whom it may concern;Please see the attached response from the Used Truck Sales Manager for Freightliner of Arizona.Thank you for your time[redacted] ***Accounting Manager BUSINESS RESPONSE: Freightliner of Arizona and [redacted] sold [redacted] a Freightliner semi truck with 642,approx miles dated 6th day of December The deal was negotiated and terms agreed on between [redacted] and [redacted] ***At no time was [redacted] present during negotiationsThe truck was delivered to the customer at their request and complaints started on the frame being rustyWe advertise detailed pictures on [redacted] and always offer more if requestedWe also highly recommend the trucks be personally inspected by the buyerTrucks having high miles like this unit will always have some frame rustWhen [redacted] contacted me very upset because she wasn't getting everything she demanded I finally tried to appease her by offering to paint the frame if she would bring the truck back to one of our dealerships in ** or I would pay her $which is my cost using our body shop She was very uncooperative and demanded the frame be painted including sandblastingIf this was requested before the close of the sale we would have accommodated them with this service but pricing would reflect the cost of sandblast and paint.When we sold the truck to the [redacted] family we made sure this was a mechanically sound unit up to [redacted] standards, fully serviced and detailed repairing any broken partsWe unfortunately cannot make every cosmetic repair malcing them new againPricing is too competitive in the marketI am supplying a brealcdown of reconditioning fees to bring the truck up to the condition level we sold it at [redacted] purchased this truck with an [redacted] book value of $54,and we sold him the unit for a sale price of $47,He purchased this at a very low negotiated price putting him in a great equity position from the very beginningI am not denying this truck does have frame rust because it is clearly present as does any other unit with over milesI am also stating that this was a very mechanically sound truck and the rust will not affect the reliability of this truck at allIf we repainted, reupholstered and replaced every used part on the truck we would price ourselves so far out of the market that banks would not loan against them because our values would be out of lineCustomers would purchase trucks elsewhere because we would not be price competitive.I have done what I feel is fair for both parties by offering the $for frame to be painted but [redacted] doesn't feel that is fair and wants the frame to be the same quality as a new truckI unfortunately cannot afford to accommodate her request Respectfully yours, [redacted] Used Truck Sales ManagerFreightliner of AZ