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Freightliner of Arizona, LLC

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Reviews Freightliner of Arizona, LLC

Freightliner of Arizona, LLC Reviews (3)

Dear Complaints department for Revdex.com,I am James B*** the Used Truck Manager at Freightliner of ArizonaI have investigated the complaint submitted by Marco ** ***Upon my investigation with our service department as well as the shop located in ***, LA where the truck was taken when it
broke down, I discovered the damage was due to driver error for over-speeding the engineThe trucks today have computers that monitor everythingWhen the truck was brought into the shop and plugged the computer they discovered the truck reached too high of an RPMThis is usually caused by downshifting on steep grades causing the engine to over-rev and blow the engine upThe maximum RPM for a Detroit DDengine is RPM'sWhen they plugged this engine into the computer it recorded RPM'sThere is not a warranty out there we can sell that will cover driver errorUnfortunately there is nothing we can do in this situation to help our customer out.As far as Mr*** complaint that he was not offered the injector warranty my salesman, Amhir G*** specifically remembers the customer waiving the injector warranty coverage because all injectors were just replaced under warranty and they will last 500,milesI have attached copies of all the warranty work done at our shop as well as the signed extended warranty contracts that both parties have signed for Premium If you have any further questions please feel free to contact me direct at 623-217-4202.Sincerely,James B***

Las fotos que mande aprueban que nunca le hicieron el mantenimiento al power unitTambién tiene varias fugas de aceite en el motor del troke y quiero que ellos se hagan responsables puesto que me dijeron que le habian realizado todos los mantenimientos y que todo estaba en buen funcionamiento lo cual fue mentira Intente en multiples ocaciones contactarme con el manager de las ventas de trokes usados y nunca me contesto y le dejaba mensaje cada que les hablaba y nunca me regresaron la llamada, es por esa razón que decidi contactarme con ustedes y pedir su ayuda para llegar a una solución justaTambién para que quede el registro de esta quepara nuevos compradores de trokes usados y hagan los tratos por escrito y no de palabra para que no los estafen como me paso ami. Gracias de antemano por toda la atención prestada a mi solicitud

Attention: Revdex.com / Conciliation & Engagement Specialist RE: ID#[redacted]   I am writing in response to [redacted] Pino's complaints on the 2012 Freightliner Cascadia Vin ending BF1430. It is never our intention as a dealer to sell a unit where it will have mechanical issues...

as soon as the customer takes delivery of vehicle. At Freightliner of Arizona we do a Federal DOT inspection in hopes of preventing as many issues as we possibly can. Although we make our best efforts to deliver a vehicle in perfect working condition there are at times mechanical issues found once they go under a load that cannot be prevented. I have attached shop bills showing the work that was performed at our dealership. In addition to that we changed the fluids and filters. We have a very thorough truck inspection where a mechanic goes through and repairs all visible leaks and faulty parts. I have also attached proof that we had the APU serviced by a 3rd party, Thermo King, they are local dealership who represents manufacturer of the APU. In the attachments you will see that we have addressed and fixed all of the leaks that were found. In the repairs you will also find that we did repair and service the AC. In the repairs you will see that a DOT inspection was performed. In total we have paid over $12,352.42 in preventative maintenance and repairs. I am hoping this will show that we did everything within our power to provide the best possible used truck to [redacted].   Thermo King West $289.35 Service $543.78 Service $247.50 Service $450.32 Service $336.40 Service $220.23 Service $9,513.41 Service $751.43     I have also attached our Invoice and bill of sale that [redacted] has signed. Right above the signature is a disclosure that was signed saying "as is". There was no additional "we owes" stating we guaranteed any further work. In regards to the tires wearing unevenly this could be so many different issues such as: air tire pressure is not properly inflated. Tire may have hit an object knocking it out of alignment etc. I am not sure why the tires are wearing unevenly but these are normal maintenance items that do wear out or need to adjusted or repaired as miles are put on vehicles.   I hope that by showing the attached shop bills we have proven the proper repairs were made and [redacted] is simply making erroneous statements as to the quality of the truck purchased. Unfortunately with used trucks and mechanical moving components things do wear out or break down. We made every effort to repair any issues we found so that we could sale a very the very best used truck possible. In addition to selling the truck we also provided an aftermarket warranty by Premium 2000 that will cover any major mechanical issues. I have attached the warranty form showing  what components are covered. Unfortunately we cannot guarantee a used truck is going to last forever nor would we ever put that in writing. I am very empathetic for the issues [redacted] is having but we cannot pay for every repair that a used truck has after they take delivery of the unit. James Q. B[redacted] Used Truck Manager ([redacted] Mobile       [redacted]

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