Freihofer's Bakery Outlet

I am a lawyer for Bimbo Bakeries USA, Inc("BBUSA")Your letters dated June and July 7, have been referred to me for responseMy apologies for the brief delay while I was conducting an investigation of Ms [redacted] 's complaint to the Revdex.comFor your information, BBUSA is the parent company of the Freihofer bakery business and, as you know, we operate a bakery outlet (also known as a bakery thrift store) in [redacted] , New YorkAs a retail outlet for the sale of surplus and "day old" bakery products, we take consumer service very seriously and our team in the [redacted] store works very hard every day to provide consumers with a friendly and satisfactory experienceIn fact, we count many of our regular consumers as friends and we are very proud of the services we provide to the community in which members of our store's staff liveIn order to respond to Ms [redacted] 's complaint, it is important to understand a bit about our store operationsAs you know, BBUSA bakes and sells through grocery stores and other retail outlets some of the finest bakery products in the countryThese include Freihofer, [redacted] , [redacted] and other bakery brand productsAs a general rule, the bakery products that are not sold in grocery and other stores are returned to us and we try to capture some discounted thrift sales through our bakery outlet networkThe products that are sold in our thrift stores have a very short shelf life (sometimes as little as day)That is the primary operation of our thrift stores — to quickly sell bakery products at a discount to consumers so we may recover some of our lossesThe product that does not sell in our thrift stores must be disposed of and that disposition is a secondary operation of our storesIt is important to dispose of the unsold product very quicklyThere are two important reasons for a speedy operationFirst, because our stores are generally very small (as is the case with the [redacted] store), we need to move the unsold product to make room for "new" product that is returned to us every daySecond, and just as important, the need for speed is critical to avoid "old" product that becomes moldy from contaminating other product in the storeAt the [redacted] store, rather than throwing away the expired product, we have made the "stales" available to local farmers for bakery feedWe are happy to make the offer to local farmers as a community service and the deeply discounted price covers just a fraction of our lossHowever, this offer to the farmers has always been conditioned on their agreements to buy certain quantities of the stale product on specific schedules so that we are certain that all of the stale product leaves our store premises in a very quick and orderly manner so as not to interfere with the primary operation of the store to sell to consumersWe had such an agreement with Ms [redacted] Over the years, she always agreed to buy seven "stacks" of the stale productMore recently, she unilaterally decided to change that arrangement by buying fewer stacksUnfortunately, that put a "crimp" in our disposition operationsWe advised her that the change was not possible and that we would have to find another farmer to buy the productOur bakery outlet manager who spoke with Ms [redacted] was very professional and polite contrary to Ms [redacted] 's assertionsMost recently, on or about June 15, 2016, she was advised by our national Director of thrift store operations that if we had extra stale product, she was welcome to purchase itTo the best of our knowledge, since that call, she has neither called us nor visited the store to see if extra stale product was available for purchaseObviously, Ms [redacted] was not satisfied with our responseShe has called our management team several times and with each call her claims of rude treatment become more and more exaggeratedMost recently, her complaint to the Revdex.com has further exaggerated the claims of mistreatmentWe are very sorry that we could not satisfy Ms [redacted] Our offer to sell her extra stale product remains openWe hope that this letter will close this matterOf course, if you have questions or comments, we are happy to further discuss this matterVery truly yours, Shelly S

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: The "good for a one hour massage" was part of the plastic card It was not "written in" by someone The business never even saw the card They refused saying it did not matter what the card said it was only good for new customers I have returned the card to the person I bought it from ut still hVE THEIR NAME AND ADDRESS AS I BOUGHT THE ITEM ON *** The seller was shocked that I could not use it Regards, [redacted]

This letter is to serve as a response to a complaint we have received from *** *** ***, ID #***,It seems this gift card was not purchase at Massage Envy Germantown MarylandMassage Envy gift certificates are sold as a denomination amount onlyOur price of service does change
depending if you have been to a Massage Envy or visiting as a first-time guest.*** stated her gift card has "good for hour massage" printed on the card, this is not something we provide on the plastic gift cardAll gift cards will come in a paper holderThe person who purchased this card may have decided to write a note on thisWe would not have control over what the purchaser may want to write to their friends or familyWe can only advise that all gift cards hold a dollar value not service value.Please contact me via email or phone if this matter needs to be discussed furtherGermantown Road Germantown, MD ***KristiN*** Gmassage envy.com

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: The "good for a one hour massage" was part of the plastic card. It was not "written in" by someone. The business never even saw the card. They refused saying it did not matter what the card said it was only good for new customers. I have returned the card to the person I bought it from ut still hVE THEIR NAME AND ADDRESS AS I BOUGHT THE ITEM ON ***. The seller was shocked that I could not use it
Regards,
*** ***