Freihofer's Bakery Outlet

I am a lawyer for Bimbo Bakeries USA, Inc. ("BBUSA"). Your letters dated June 23 and July 7, 2016 have been referred to me for response. My apologies for the brief delay while I was conducting an investigation of Ms. [redacted]'s complaint to the Revdex.com. For your information, BBUSA...

is the parent company of the Freihofer bakery business and, as you know, we operate a bakery outlet (also known as a bakery thrift store) in [redacted], New York. As a retail outlet for the sale of surplus and "day old" bakery products, we take consumer service very seriously and our team in the [redacted] store works very hard every day to provide consumers with a friendly and satisfactory experience. In fact, we count many of our regular consumers as friends and we are very proud of the services we provide to the community in which members of our store's staff live. In order to respond to Ms. [redacted]'s complaint, it is important to understand a bit about our store operations. As you know, BBUSA bakes and sells through grocery stores and other retail outlets some of the finest bakery products in the country. These include Freihofer, [redacted], [redacted] and other bakery brand products. As a general rule, the bakery products that are not sold in grocery and other stores are returned to us and we try to capture some discounted thrift sales through our bakery outlet network. The products that are sold in our thrift stores have a very short shelf life (sometimes as little as 1 day). That is the primary operation of our thrift stores — to quickly sell bakery products at a discount to consumers so we may recover some of our losses. The product that does not sell in our thrift stores must be disposed of and that disposition is a secondary operation of our stores. It is important to dispose of the unsold product very quickly. There are two important reasons for a speedy operation. First, because our stores are generally very small (as is the case with the [redacted] store), we need to move the unsold product to make room for "new" product that is returned to us every day. Second, and just as important, the need for speed is critical to avoid "old" product that becomes moldy from contaminating other product in the store. At the [redacted] store,  rather than throwing away the expired product, we have made the "stales" available to local farmers for bakery feed. We are happy to make the offer to local farmers as a community service and the deeply discounted price covers just a fraction of our loss. However, this offer to the farmers has always been conditioned on their agreements to buy certain quantities of the stale product on specific schedules so that we are certain that all of the stale product leaves our store premises in a very quick and orderly manner so as not to interfere with the primary operation of the store to sell to consumers. We had such an agreement with Ms. [redacted]. Over the years, she always agreed to buy seven "stacks" of the stale product. More recently, she unilaterally decided to change that arrangement by buying fewer stacks. Unfortunately, that put a "crimp" in our disposition operations. We advised her that the change was not possible and that we would have to find another farmer to buy the product. Our bakery outlet manager who spoke with Ms. [redacted] was very professional and polite contrary to Ms. [redacted]'s assertions. Most recently, on or about June 15, 2016, she was advised by our national Director of thrift store operations that if we had extra stale product, she was welcome to purchase it. To the best of our knowledge, since that call, she has neither called us nor visited the store to see if extra stale product was available for purchase. Obviously, Ms. [redacted] was not satisfied with our response. She has called our management team several times and with each call her claims of rude treatment become more and more exaggerated. Most recently, her complaint to the Revdex.com has further exaggerated the claims of mistreatment. We are very sorry that we could not satisfy Ms. [redacted]. Our offer to sell her extra stale product remains open. We hope that this letter will close this matter. Of course, if you have questions or comments, we are happy to further discuss this matter. Very truly yours, Shelly S.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: The "good for a one hour massage" was part of the plastic card.  It was not "written in" by someone.  The business never even saw the card.  They refused saying it did not matter what the card said it was only good for new customers.  I have returned the card to the person I bought it from ut still hVE THEIR NAME AND ADDRESS AS I BOUGHT THE ITEM ON [redacted].  The seller was shocked that I could not use it.
Regards,
[redacted]