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Fremont Auto, Tire & Gas

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Fremont Auto, Tire & Gas Reviews (2)

I recently asked the owner of this auto service to order tires for my 2007 Mercedes. He ordered the two tires and put them on the car. After I picked up the car I realized that he put on the wrong size and make tires. I called him and informed him of his mistake and he claimed that he received a piece of paper from my wife with the tire size written on this paper. My wife never wrote anything down for him or the people in his employment. He failed to be an honorable and professional business owner by placing the wrong size tires on my vehicle. He should have took the proper steps to look for himself to find out what size the tires should be. He should not have put the wrong size tires on my car. This is a safety issue as well as a customer compliant. After Speaking with [redacted] he advised me that he would only refund $258.60 of the 598.00 that I paid for two tires. He also advised that I would have to pay the full price for any new tires ordered for my car. This is wrong and an unfair business practice from this company. I would like for Fremont Auto and Tire to refund my entire purchase amount for these tires and I return these two tires. I have not driven the car since I realized their mistake. It continues to be a safety hazard. I am a small business owner myself and I know for a fact that this is not the way you treat a customer who has supported your business for more than 15 years.Product_Or_Service: two new tiresDesired SettlementIf I keep these tires I would like 2/3 of my money refunded. If he is willing to take the tires back I would desire a full refund of $598.00

Fremont Tire Gas and Auto installed a used transmission in my car, not the correct year model, the car is still breaking down. In shop for 3rd time.Transmission in my car went out on Dec. 4, 2015. Fremont Tire Gas and Auto towed it in. My car sat unattended for 5 weeks. I checked in at least once a week to see when repair would start. I was constantly told next week or a few more days. Week before repair, I talked with him and told him I could have the car repaired eslewhere if he couldn't do the work. He assured me he could handle the job. He installed the wrong year model transaxle in my car. I got the car back on Jan. 12, 2015. On Jan. 14, 2015 the cv axle broke and had to be towed back to shop. Mr. [redacted], the owner, admitted he forgot to make a modification on the cv axle. This was the 2nd cv axle that broke. Wrecker driver told me the bearings could have caused the wheel to lock up and I could have lost control of the car. The axle was sent to 3 different shops for the "modification". Some shops could not do it. My car was in his shop for an additional 2 weeks. I finally picked up my car on January 22nd. 2016. On February 9, 2016 I was 50 miles from home. The car broke down again. I called the shop to tow it back one more time. The wrecker driver, [redacted] looked at it and thinks it is either the linkage or the shifter. All this is tied into the transaxle repair. Mr. [redacted] has been kind enough to furnish a loaner pickup truck. I am afraid my car, with all the modifications, is no longer safe or reliable. Mr. [redacted] is never at the shop and will not answer his phone. If he can't repair the car, he needs to send to a shop that can correctly repair the car back to the original shape without the "modifications" and pay the bill. Or he can purchase a 2005 Toyota Corolla in good repair and running condition to replace mine. Desired SettlementI don't feel like my car is reliable or safe now with all the "modifications" that were made. It has broken down twice since the repair. Either send my car to a shop that is reputable and have it repaired to its original state. Or purchase a 2005 Toyota Corolla in good repair and running condition as a replacement.

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Description: Auto Repair Services

Address: 6905 US Highway 117 N, Fremont, North Carolina, United States, 27830-9174

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