French Connection strives to ensure all of our customers receive fair and consistent considerationAt our discretion we will offer an extended accommodation in instances where a customer’s receipt is outdatedBased on the information provided, a Credit Note is the maximum accommodation available to the customer for this order.Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by French Connection in reference to complaint ID [redacted] I do not understand how French Connection can honestly say that the shoes sent to me were not defectiveThe shoes were embellished in a specific pattern with medium sized studsA stud was obviously missing from the front of one shoe out of the pair I received, which made the pattern distorted and incompleteWhen placed together as a set (the way shoes are normally worn) the shoes obviously did not matchThis difference did not look intentional, and I did not see it in ANY online pictures of the shoes on the French Connection website or any other website selling the shoesAll pictures showed the shoes with no missing studs and with the left shoe being identical to the right shoe Regarding shipping costs, I have already contacted French Connection directly, through Revdex.com, and through [redacted] I do not care to contact them again, as I do not believe they have any intention of reimbursing me the cost to ship the shoes back to themI will just absorb that cost and take this as a lesson never to do business with French Connection again I accept this resolution even though I am not happy with the way the matter has been resolvedThank you for your assistance in this matterI am glad Revdex.com exists to help protect consumers from unscrupulous businesses and to serve as record keeper for problematic consumer-business interactions Sincerely, [redacted] ***
We are sorry to hear that this customer was not happy with the service she receivedBelow are the notes based on her order:On 1215.Please contact us with any additional questions or concernsThank you
After researching, unfortunately the corporate office does not have any record of receiving a call related to this issueFrench Connection’s return policy is days and this policy is posted at all cash wraps in our stores and on the bottom of all receipts In order to remain fair and consistent with all of our customers, we must adhere to the policyBased on the information provided, the store did make an exception for this customer by issuing a Credit Note rather than just refusing the return as the return was made after the day windowThe credit note that was issued can be used in any French Connection retail store in the US
French Connection strives to ensure all of our customers receive fair and consistent considerationAt our discretion we will offer an extended accommodation in instances where a customer’s receipt is outdatedBased on the information provided, a Credit Note is the maximum accommodation available to the customer for this order.Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by French Connection in reference to complaint ID [redacted] I do not understand how French Connection can honestly say that the shoes sent to me were not defectiveThe shoes were embellished in a specific pattern with medium sized studsA stud was obviously missing from the front of one shoe out of the pair I received, which made the pattern distorted and incompleteWhen placed together as a set (the way shoes are normally worn) the shoes obviously did not matchThis difference did not look intentional, and I did not see it in ANY online pictures of the shoes on the French Connection website or any other website selling the shoesAll pictures showed the shoes with no missing studs and with the left shoe being identical to the right shoe Regarding shipping costs, I have already contacted French Connection directly, through Revdex.com, and through [redacted] I do not care to contact them again, as I do not believe they have any intention of reimbursing me the cost to ship the shoes back to themI will just absorb that cost and take this as a lesson never to do business with French Connection again I accept this resolution even though I am not happy with the way the matter has been resolvedThank you for your assistance in this matterI am glad Revdex.com exists to help protect consumers from unscrupulous businesses and to serve as record keeper for problematic consumer-business interactions Sincerely, [redacted] ***
We are sorry to hear that this customer was not happy with the service she receivedBelow are the notes based on her order:On 1215.Please contact us with any additional questions or concernsThank you
After researching, unfortunately the corporate office does not have any record of receiving a call related to this issueFrench Connection’s return policy is days and this policy is posted at all cash wraps in our stores and on the bottom of all receipts In order to remain fair and consistent with all of our customers, we must adhere to the policyBased on the information provided, the store did make an exception for this customer by issuing a Credit Note rather than just refusing the return as the return was made after the day windowThe credit note that was issued can be used in any French Connection retail store in the US