French Toast

This order was received and a refund was processed for all returned items on 1/15/Customer will see refund in account in 5-business daysTotal refund is $

Dear Customer,We are truly sorry that you did not get the shirt you expected. We would be happy to send you a return label to send any items back. We will have a customer service repcontact you on whether you want a refund or an exchange. If time is of the essence, we can ship
out your exchange before we get back the return items. We will be contacting you shortly

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it
before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,

Review: I ordered uniforms for my children in August- have had multiple problems with the order. Wrong size, wrong product, not embroidered as ordered. I was refunded the amount of the shirt that was never sent, however, they refuse to refund me the embroidery charge or taxes I paid. I have called, emailed, and spoke with reps via [redacted]. Not able to get a human to talk to me on the phone. I keep explaining that I can not get through their phone line and they still will not give me another number or call during my convenient times.Desired Settlement: Either option:

Refund me the embroidery and taxes charges or send me the shirt I ordered.

Review: I ORDERED FROM FRENCH TOAST FOR MY GRANDDAUGTHER AND HAD TO PAY EXTRA FOR PLACING THE SCHOOL NAME AND LOGO ON THE SHIRTS. I ORDERED 3 SMALL AND RECEIVED 3 XL. WHEN I CALLED THEY ARE TRYING TO TELL ME THAT I ORDERED XL BUT MY GRANDDAUGHTER IS ONLY 5 AND IS TEENY TINY, SO I KNOW THAT I DID NOT MAKE THAT MISTAKE. AT ANY RATE, I ASKED FOR THE RIGHT SIZE TO BE SENT BUT OF COURSE I HAVE TO SEND THE XL, BACK WHICH IS NO PROBLEM BUT IT IS GOING TO TAKE A MONTH BEFORE I GET THE RIGHT SIZE. I ASKED THEM TO SEND THE RIGHT SIZE AND WAS TOLD THAT IT COULD NOT BE DONE.Desired Settlement: I WANT MY MONEY BACK INCLUDING WHAT I HAD TO PAY FOR THE LOGO AND I WILL SEND THEM THE TSHIRTS BACK BUT I WILL NEVER ORDER FROM THEM AGAIN AND DON'T WANT ANYTHING FROM THEM.

Business

Response:

Dear Customer,We are truly sorry that you did not get the shirt you expected. We would be happy to send you a return label to send any items back. We will have a customer service rep. contact you on whether you want a refund or an exchange. If time is of the essence, we can ship out your exchange before we get back the return items. We will be contacting you shortly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: ON 8/7/13 I ORDERED 5 UNIFORM PANTS FOR MY SON. TODAY IS 8/27/13 AND IS STILL HAVE NOT RECEIVED THEM. MY SON WAS SUPPOSED TO START SCHOOL ON 8/19/13 SINCE HE DID NOT HAVE HIS UNIFORM PANTS HE HAS NOT YET STARTED. MY HUSBAND AND I HAVE TAKEN TURNS STAYING HOME TO CARE FOR MY SON. I HAVE CALLED 3-4 TIMES TO FRENCH TOAST AND IT WAS NEVER RESOLVED.1ST TIME I CALLED I WAS TOLD NO MANAGER AVAILABLE AND IT WOULD TAKE 24-48 HOURS FOR A MANAGER TO CALL ME BACK AND THAT ONCE IT WAS APPROVED TO HAVE ORDER RESHIPPED IT WOULD TAKE 24-48 HOURS TO PROCESS ORDER THEN 3-4 BUSINESS DAYS FOR DELIVERY. I CALLED THE NEXT DAY SINCE I HAD NOT HEARD BACK. I WAS TOLD NO MANAGER AVAILABLE, I TOLD THEM THAT IS CRAZY NOT TO HAVE A MANAGER AVAILABLE. THEN I WAS TOLD HE WAS TOO BUSY ON OTHER CALLS TO TALK TO ME, THAT A REQUEST WOULD BE PUT IN AND SOMEONE WOULD CALL ME IN 24/48 HOURS. NO ONE CALLED! I CALLED BACK TWO DAYS LATER A SUNDAY 8/25/13. FINALLY SPOKE WITH A "MANAGER" [redacted], HE PROMISED ME THAT ON MONDAY I WOULD BE EMAILED A CONFIRMATION OF RESHIPMENT AND TRACKING #, AND I WOULD RECIEVE A 10% REFUND. MONDAY CAME BUT NO EMAIL. TODAY TUESDAY 8/27/13 I CALLED TO FRENCH TOAST AND I HEAR GOOD MORNING FRENCH TOAST THIS IS [redacted]. I ASKED [redacted] ARE YOU A MANAGER HE SAID NO. I SAID BUT I SPOKE WITH A [redacted] ON SUNDAY IS THERE A [redacted] WHO IS A MANAGER. HE ASKED ME TO HOLD. A KEIRA CAME TO THE PHONE SHE SAID MY ORDER HAD NOT BEEN RE SHIPPED. SHE STATED SHE WOULD RESEND MY ORDER, I ASKED FOR OVER NIGHT BECAUSE WE CANNOT MISS ANYMORE WORK, SHE SAID IT WOULD BE SHIPPED OVER NIGHT, BUT BEFORE ON SUNDAY I WAS TOLD THEY DONT SHIP OVERNIGHT. I HAD THE WORST CUSTOMER SERVICE. I PLEADED FOR HELP WITH MY ORDER AND NO ONE CARED, I NEVER RECIEVED A CALL BACK AS I WAS TOLD. I WAS LIED TO OVER AND OVERDesired Settlement: I WOULD LIKE ALL MY MONEY BACK OUT OF COURTESY FOR PUTTING ME THROUGH ALL THIS STRESS, I AM APPAULED AT THE NON CUSTOMER SERVICE. I WAS CAUSED EMOTIONAL DISTRESS AND HAD A NERVOUS BREAKDOWN AT HOME.

Review: My Bank Acct. was charged twice for the same item. I tried calling the company but refused to asst. me with my problem since I ordered the item thur Amazon.com. The draft came from French Toast. I tried twice to contact Amazon without a response.

Product_Or_Service: School uniform pants

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

Money retured to my acct.

Business

Response:

We show 2 orders under this Amazon customer. One order was placed on August 7th for $18.48 and shipped to [redacted]. The second order was placed on 9/14 for $18.48 and shipped to [redacted].

If customer was charged more than this, we need to involve Amazon who is the one who processes the payments. We will get one of their service reps. to help customer.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.