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French's Auto Parts, Inc.

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French's Auto Parts, Inc. Reviews (1)

To whom it may concern; Re:***I am responding to a letter received from the Revdex.com in regards to a consumer whom filed a complaint with you about our business.While reading the customer's statement of the problem I can only confirm a portion of the summaryI initially spoke with
the complaint about her automobile part and the cost shipping and the guarantee of a working partSaid complainant did not provide shipping information or and address for the part to be ordered indicating that she would be corresponding with the information.Since we have a website and ship throughout the continental U.Swe are conscious of timely shipping and expediting orders, I regret that I was not available to speak with when the complainant called to state she did not receive her order.If indeed the processing information was given it was not entered into our system and therefore was not sent outThe employee she spoke with searched our data base and records and could not find where she actually placed and orderHe indicated to me that the said party became irate and condescendingAfter attempting to explain that if her credit card had not been debited the order never went through our system.We have been in business since and to my knowledge have never had a complaint filed against usIf in any way the said party feels that she was treated in an unfair manner apologize for I am responsible for this business and the operations thereof.Sincerely;

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Address: 15448 North Valley Pike, New Market, Virginia, United States, 22844

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