French's cleaners

Friday, February 28, 2014
To Whom It May Concern:
Our business was presented with a customer complaint from **. [redacted]. Although we have a thirty-day pick up policy, which **. [redacted] was in violation of, we do take into account on busy schedules of our customers....

Therefore, most of the unclaimed articles remain in our normal inventory holder for several months. However, there are times when customers’ articles do get misallocated within the premise. Unfortunately, **. [redacted]’s order was one of them. We requested **. [redacted] to provide us with few days to locate his shirts and thanked him for his patience even though our obligations do not extend to this point. We assured **. [redacted] that we would eventually find his order. In addition, we informed **. [redacted] that in the event of failure to locate his articles, we promised him 10 times the cost of cleaning. After few weeks, we have located his order and notified him with a phone conversation.
He is now claiming that the order does not belong to him and is asking for compensation exceeding the contractual amount. For this reason we have requested **. [redacted] to settle this matter in court. **. [redacted] has not accepted the legal terms for compensation or to the request for settlement in court. Instead, he has since verbally harassed our business on several accounts during our hours of operation. His own words include, “ I will bring this business down!” “You’re reputation will go down!” All this while we were serving other customers. We were close to calling the police but decided not to.
If **. [redacted]’s ultimate desire is extraordinary cash compensation, and still insists he is not the rightful owner of the articles found, then he presents us with no other solutions than to resolve this matter in court.. We believe it is critical for our business to tell our side of the story In the presence of a judge. Any other alternative solutions would be inferior to that of aforementioned and simply not fair to the either party. We have served our community for 12 years and will continue to do so in a professional matter. But more importantly, in those years, we have built a family like relationships with majority of our customers. We take great pride in our integrity and service as a distinguished small family business.
Sincerely,

Review: French's Cleaners have lost three shirts that had been trusted to their care for cleaning. The shirts were expensive, and one of them also had sentimental value as it was given to me by a now deceased family member.They had a duty of care to take care of my property. They have admitted to losing the shirts and have offered no sort of apology or compensation. I had been a regular customer for over a year and so was surprise at their defensiveness and rudeness when asked to remedy their mistake.When a 2nd batch of clothing was picked up in December the 1st batch was missing. After a period of weeks when they said they were still looking for the clothing it was admitted that the items had been disposed of.After admitting the loss they then tried to use the disclaimer at the bottom of the ticket that items will be disposed off if not collected with 28 days. This does not apply to these shirts as 2 weeks after they had been deposited, another batch of clothing had been dropped off leading to the reasonable assumption that the 28day disclaimer would re-start.I spoke with them on the telephone in late December. They then informed me that they had found the shirts. I came to the facility on January 14th when they presented shirts that I had never seen before and said, prove that these are not your shirts.This is surely unethical and illegal behavior. As a regular customer there is a reasonable expectation that they would not dispose of my clothing within this short time frame, and if negligence occurs the loss would be made good.Desired Settlement: Compensation for lost property in their care.

Business

Response:

Friday, February 28, 2014

To Whom It May Concern:

Our business was presented with a customer complaint from **. [redacted]. Although we have a thirty-day pick up policy, which **. [redacted] was in violation of, we do take into account on busy schedules of our customers. Therefore, most of the unclaimed articles remain in our normal inventory holder for several months. However, there are times when customers’ articles do get misallocated within the premise. Unfortunately, **. [redacted]’s order was one of them. We requested **. [redacted] to provide us with few days to locate his shirts and thanked him for his patience even though our obligations do not extend to this point. We assured **. [redacted] that we would eventually find his order. In addition, we informed **. [redacted] that in the event of failure to locate his articles, we promised him 10 times the cost of cleaning. After few weeks, we have located his order and notified him with a phone conversation.

He is now claiming that the order does not belong to him and is asking for compensation exceeding the contractual amount. For this reason we have requested **. [redacted] to settle this matter in court. **. [redacted] has not accepted the legal terms for compensation or to the request for settlement in court. Instead, he has since verbally harassed our business on several accounts during our hours of operation. His own words include, “ I will bring this business down!” “You’re reputation will go down!” All this while we were serving other customers. We were close to calling the police but decided not to.

If **. [redacted]’s ultimate desire is extraordinary cash compensation, and still insists he is not the rightful owner of the articles found, then he presents us with no other solutions than to resolve this matter in court.. We believe it is critical for our business to tell our side of the story In the presence of a judge. Any other alternative solutions would be inferior to that of aforementioned and simply not fair to the either party. We have served our community for 12 years and will continue to do so in a professional matter. But more importantly, in those years, we have built a family like relationships with majority of our customers. We take great pride in our integrity and service as a distinguished small family business.

Sincerely,